Jaycar Electronics--Call that customer service?

[bigdavepink]

I just thought I would post and find out some opinions on the level of service that Jaycar Electronics provide in Australia.

I am building a system at the moment and due to other suppliers being out of stock, found Jaycar Electronics as a supplier of 0 Gauge OFC power cable and placed an online order at their exhorbitant prices.

When I checked out on Sunday evening, i was offered next business day delivery for extra money which I opted for. Based on their own delivery information, I was expecting my order today (tuesday).

I phoned them today to check that status of my order and spoke with a guy called Michael who I have to say is the most obnoxious arrogant pr1ck I have ever had the displeasure of dealing with.

Firstly I asked him whether I could check my order status online to which he scoffed then mumbled "nah cant do that" as if I am some kind of moron. I then asked if he could search my order by postcode or name which he did.

He told me the order was held up and that they had been working 24/7 to despatch all orders so I can expect my order by the end of the week....IE 5 working days.
I said the words "hang on are you telling me..." at which point he interupted me and starts shouting me down on the phone "I am saying what I am saying...etc etc".....then he refused to shut up and released a tirade of crap in my direction telling me that their next day service means next day after they invoice the order it so really doesnt mean next day at all. I cannot believe this guy works in customer service FFS.

So, based on this, it seems I have paid for a service which Jaycar know they cannot provide. I am pretty sure that this is in breach of trades descriptions and to add to this they put an a55hole like Michael on the phones to fend off the obviously disgruntled customers.

Really interested to hear anyone elses experiences with them. Needless to say this will be the one and only time they get an order from me.

[Philthy]

Call this customer service?

I wanted some of the response gear that they are getting rid of, but the Springvale shop I went to only had 1 left yesterday. He rang 4 or 5 different dealers, and managed to organise to have 4 of them at the same shop by this morning to save me travelling around buying one at a time.

Shame on you Jaycar, you should have had them in stock where I wanted them when I wanted them

[bigdavepink]

OK so maybe you got great service above and beyond there Philthy.......maybe my bad experience is a one off and maybe Michael is just having a bad day.......like I said, it's the first time I have used Jaycar but it hasnt impressed me

[Philthy]

Ah, I didn't realise you had never been to Jaycar before. Every dealer I have ever been to has happily gone out of their way to help. Don't write them off just coz of one dick

[bigdavepink]

You are right....Jaycar is a huge outlet and I guess it wont be long before Michael is working elsewhere if they really are that good at Customer service as a rule.

I wont let one idiot with an attitude problem taint my judgement overall. Thanks for clarifying my thoughts on that Philthy

[danja]

There was a thread some time ago about a bloke who had a bung amplifier or something and I'm pretty sure the moral of the story was that Jaycar did the right thing by him at some expense to themselves.

I have issues with the quality of much of their own branded gear (all the Electus Distribution stuff) because the materials, workmanship, overall quality is simply woeful - I'm quite sure some poor kid in Cambodia is being paid in bananas to build this shit.

The stores themselves however I can't say I have a problem with, I think you just managed to find the biggest dickhole in the company to speak to.

I would call back (speak to someone else hopefully) and get a refund on your next-day shipping - it sounds very misleading.

[Troy5L]

you should of sent in a complaint about the guy, and they will look into it, no real point posting problems you have had with one arrogant pr1ck at jaycar, when all the jaycar shops ive been 2 the guys and girls in there are helpful and explain things i dont have a clue about and whatnot

[bigdavepink]

you should of sent in a complaint about the guy, and they will look into it, no real point posting problems you have had with one arrogant pr1ck at jaycar, when all the jaycar shops ive been 2 the guys and girls in there are helpful and explain things i dont have a clue about and whatnot

Hi Troy, the point of my post is in the first sentence "I just thought I would post and find out some opinions on the level of service that Jaycar Electronics provide in Australia"

I wasnt looking for anyone here to solve the actual problems, just to comment on their experiences as this was my first time using Jaycar, thanks for sharing yours.

[padrickz88]

I have to agree jaycar is possibly one of the best companies when it comes to customer service... But at my local jaycar they seem like the nerdy/shy type of person who just do anything to get you off there arse and are scared your going to crack it lol

[UFO]

ok, there's a few of you who've had good experiences with Jaycar and thats great.

but the OP had a tough time with an anonymous knob on the phone who shouldnt really be in customer service by the sounds of it.

I know i'd be pissed if someone spoke to me like that on the phone. And considering he's paid extra for next day delivery thats really next week, I think he has a right to whinge a little.

Try and contact head office mate. Pick up the phone and ask for the details of the right guy to speak to address your concerns. Since you know the guy you spoke to (and the number you rang), do this Michael a favour and try and allieviate him of this job he hates so much.

At the very least try and get your express delivery charge refunded.

Remember, nice and calm. Be factual, not emotional. Get the right guys details and shoot him and email then follow up with a phone call the following day.

It'll at least give you something to do whilst waiting for your order .

[Kal123]

QFT UFO! Couldn't have said it better...

[ari666]

ok to start with, i deal with jaycar very often and everytime i walk out feeling a little bit smarter once i have spoken about resistance readings or capacatance for half an hour or so.

secondly, the guy on the phone MAY just have been having a prick of a day.

third, TBH the OP sounds like a bit of a twat really. OK, so you paid a bit more for next day service and didnt get it. cheer up, there is someone out there with aids who wishes that was his only problem.

staff at jaycar have been nothing but helpful to me EVERY time i have been in there. their gear may not be top class but its very well priced and of VERY good quality. i think maybe OP{ needs to pull his head out of his own arse and realise that other people have bad days too, even customer service people. and most probably you made the other guys day just a little bit worse.

sorry, my 2c

[TVR-190]

no matter where you go you will eventually get someone that doesnt give a shit and treat you the same, Dealing with customers all day can do that to a person.

[teno45]

Remember, nice and calm. Be factual, not emotional. Get the right guys details and shoot him and email then follow up with a phone call the following day.

great idea, nice and calm, because working in customer service myself. if you get a customer that walks straight in and abuse's you, it puts you on the back foot, defensive, straight away.

But in saying that, Im currently waiting for a $2500 order (not from Jaycar... a melbourne computer company) that i paid for overnight shipping... that has taken over a month to get here. At the moment, nice and calm doesnt quite seem to be getting a response.

[bigdavepink]

ok to start with, i deal with jaycar very often and everytime i walk out feeling a little bit smarter once i have spoken about resistance readings or capacatance for half an hour or so.

secondly, the guy on the phone MAY just have been having a prick of a day.

third, TBH the OP sounds like a bit of a twat really. OK, so you paid a bit more for next day service and didnt get it. cheer up, there is someone out there with aids who wishes that was his only problem.

staff at jaycar have been nothing but helpful to me EVERY time i have been in there. their gear may not be top class but its very well priced and of VERY good quality. i think maybe OP{ needs to pull his head out of his own arse and realise that other people have bad days too, even customer service people. and most probably you made the other guys day just a little bit worse.

sorry, my 2c

Thanks for your 2c worth Ari666 coz that's really all it was worth. I hope you feel the same next time some idiot tears strips off you on the phone without even letting you speak. I you had read the post properly, you would realise that I didn't raise my voice or do anything to justify this guys attitude in a similar way that I didnt write anything that would justify you reffering to me as a twat.I really love people like you who just sit typing behind a keyboard making remarks about people like that.......genuine hero you are mate. And, what the hell has an AIDS patient got to do with this thread?

For the record, I spent 5 years in customer service and never once spoke to even the most challenged or demanding person the way this guy spoke to me. I also dont need to go to Jaycar for lesson about resistance, capacitance or anything else thanks, I did all that at university and made a career of it. I suggest you keep visiting them to get even smarter still, who knows, with hard work your comments may be worth 3 cents next time

If you think paying extra for nothing, then being shouted at for the trouble is acceptable, perhaps you can send me a couple of bucks so I can provide you with nothing for your money then return the compliment of calling you a twat.

I promise to pull my head out of my own arse if you stop speaking out of yours.....do you also work for Jaycar customer support, sounds like you share the same attitude problems that Michael does. Or were you just spoiling for a fight from behind the safety of your keyboard?

Thanks for numbering all your points by the way, I am sure we would have struggled to comprehend such complex diatribe without those...LMAO

[Joe Peeps]

ok to start with, i deal with jaycar very often and everytime i walk out feeling a little bit smarter once i have spoken about resistance readings or capacatance for half an hour or so.

secondly, the guy on the phone MAY just have been having a prick of a day.

third, TBH the OP sounds like a bit of a twat really. OK, so you paid a bit more for next day service and didnt get it. cheer up, there is someone out there with aids who wishes that was his only problem.

staff at jaycar have been nothing but helpful to me EVERY time i have been in there. their gear may not be top class but its very well priced and of VERY good quality. i think maybe OP{ needs to pull his head out of his own arse and realise that other people have bad days too, even customer service people. and most probably you made the other guys day just a little bit worse.

sorry, my 2c

are you for real?

so you pay money for a service you dont receive? remind me to do business with you sometime... how bout i detail your car? send me $189 and i will pretend to and we can both be happy.

sometimes the customer is right,

op id be getting my money back on principle, thats for sure

[StoneX]

Been into Springvale and Frankston Jaycar stores many times with varying levels of service. Sometimes they have no idea what they're on about, sometimes they do. Sometimes they're extremely helpful, other times they're just plain rude. It just depends on the person you deal with.

If I paid for next day delivery, I'd want next day delivery. ari666 has no idea.

[ari666]

geez, calm down. taken out of context or what? im not saying dont get your money back, which you are totally entitled to BY LAW, i was making a point (badly) about the fact that the dude on the other end of the phone may have been having a crap day also. when two people start knocking their heads together then no progress is made at all. and dont say you were not upset, cos if thats the case, why did you feel the need to post something like this?

your question was "really interested to hear other peoples opinions" so i guess that isnt the case then, considering you need to come back at me a million miles an hour.

1. jaycar have always been helpful to me
2. i guess because you went to uni you couldnt possibly learn something new
3. how is this for numbered posts (?!?! whatever that meant)
4. i apologise for saying "pull your head out" but a lesson in humility is needed methinks. if you came back at the guy on the phone as harsh as you come back at me, then no wonder no progress was made.

lol, my 0.01c

[bigdavepink]

geez, calm down. taken out of context or what? im not saying dont get your money back, which you are totally entitled to BY LAW, i was making a point (badly) about the fact that the dude on the other end of the phone may have been having a crap day also. when two people start knocking their heads together then no progress is made at all. and dont say you were not upset, cos if thats the case, why did you feel the need to post something like this?

your question was "really interested to hear other peoples opinions" so i guess that isnt the case then, considering you need to come back at me a million miles an hour.

1. jaycar have always been helpful to me
2. i guess because you went to uni you couldnt possibly learn something new
3. how is this for numbered posts (?!?! whatever that meant)
4. i apologise for saying "pull your head out" but a lesson in humility is needed methinks. if you came back at the guy on the phone as harsh as you come back at me, then no wonder no progress was made.

lol, my 0.01c

Jon, don't try and repudiate your first post by saying I am not interested in opinions, you were straight up rude by calling me a twat.

If I came back at you at a million miles an hour then it is only because I dont appreciate being insulted and I didnt ask you for a lesson in humility....cant believe your arrogance on that but thanks for again demonstrating it to the other posters.

I am interested in opinions of Jaycar's service in Australia as my post clearly said. Your opinion of me is really off topic but hey it's a free country so you go ahead with the insults.

If you think handing out free lessons in humility is a good way to go then perhaps you should walk up and down the street telling people exactly what you think...let me know how that pans out for you.

As for learning, Jon...I learn new things every day. One thing I learned today is that your website is infected with a trojan horse virus and before you wonder, no it wasnt something I put there, I just wanted to learn why you might have been so scathing in your first reply so I went to look at your site and found it.

Cant believe I just did you a favour by telling you that, maybe I am a twat after all

[UFO]

ari666... i know you said you werent trying to piss him off, but you did jump on him pretty hard you gotta admit .

i can see your point about this Michael guy having hard day, but it's HIS JOB to deal with customers professionally- not give them crap from the safety of the other end of the phone line. OP had a legitimate cause for complain, and regardless of the terrific and educational experiences youve had, he obviously didnt.

You called him a twat, told him to pull his head out of his arse, defended Michael's behaviour as acceptable because he was having a bad day, and compared OP's "over reaction" to an AIDS sufferer.

Bit hard to misinterpret or to take of of context don't you think .

Anyway, enough said... lets get on with our lives.
(big dave lets us know how you went!)

[ari666]

lol, who is jon and what website are you on about?

lmao, oh carizma? meh i dont give a toss about car sales anyway. and my name is ARI., hence my title. please stop calling me jon, its weird.

p.s. im done with this thread. gettin off b4 i get banned. sorry for calling you a twat and telling you to pull your head out.