LOL! Wasn't far off Zero. But look, I remained calm, as I just wanted a solution from this mess. Would do not good to go troppo, which I think they were expecting. I made sure they knew I was disappointed. Mind you, this was after we travelled 70km to the dealership to look at the car on Saturday only to be told "Sorry, it's been locked away at the pre-delivery site". So after all the disappointment, I just wanted a car.
So the problem, as they explained to me, were a few things. Read it for what you will!
1) This was a fleet order being handled by the sales guys. The fleet guy was on hols when I needed to put the deposit down, so I had no choice but to place the order with the sales guys and not with fleet. This caused confusion on who was handling the order. The fleet guy thought it was the sales guys as it was put into the system as such and the sales guys thought it was the fleet guy handling it when he returned to work.
2) Because of the first point, no one reached out to me about finalising factory options. I called them on the day I thought the deadline was due and it was then a mad scramble to get the factory fitted options on. In this case the wheels and spoiler. Someone during this process they had 2 separate orders going. One with the factory options and accessories and one without. And of course, which one did they refer to when delivering the car? Yep, the first one that had no accessories to be fitted.
3) So the delivery manager saw that there was nothing to be done on the car, so picking it up Wednesday wasn't going to be an issue when speaking to them on Monday. But when the sales guy who was involved in the process was doing a check that everything was on there and it wasn't, that's when I got the call and why I got a call so late in the piece.
So that's the "apparent" story. To be honest, it really doesn't surprise me. My train and bus fares only cost me $7, I overlooked being reimbursed for something less than a $10 note. They put me in an Auto SS-V that I fanged around in for a few hours and caught up with some friends in the area whilst they busily put all the dealer fitted options on, including Towbar and I was back at the dealership 3 hours later to pick up. They had actually already started fitting everything once they realised things were missing before 1pm.
So that's the story! Tinting couldn't get done, that will be done at first service in a couple of weeks, and I didn't get the full tank of fuel they promised, again, I'll get that at first service.
For now, I have her and I'm very happy with her