Virgin broadband?

[padrickz88]

Ok so the problem is, my old lady was sick of paying so much for the fone and internet SO we got that deal with broadband + phone for like 70 a month or whatever it is...

I dont care that the speed isn't great, i can live with that but my main problem is my net constantly drops out, it pretty much last anywhere from 2-30 minutes then it will drop out.

When we 1st got it, it had this problem and they sent out a new modem, continued to happen but only recently we got a chance to call them again about it.

I call virgin, explained the problem and they apparently fixed it from their end and it should be fine. NOPE didn't work so i gave it a week or two (just incase) and i still had the same problem... Called them again they tried some more stuff, i tried some stuff on my end and it was sweet for about 30-40 minutes then started dropping out again...

Honestly its pissing me off and i talked to some other people on virgin and they said they have the exact same problem so i was wondering is there anything i can do? i dont care if the net is slow for how much i pay (which it is) but it pisses me off that im paying money for a internet connection that drops out a shitload of times in a day.

Any advice on what i can do to get them to fix it? or end my contract?

[STEALTHY™]

I have the same problems with primus. They have said its because i'm 5k's away from the exchange, but i don't buy into their bullshit, it was perfect for my first month, no dropouts, no slow speed, then the 2nd months, its crap. They've said theres nothing that can be done, just move to a house closer to the exchange.

[padrickz88]

Yeah my 1st month was perfect aswell (the trial period)

I was told something about an ombudsman but i always thought they were only for government complaints?

[STEALTHY™]

You can contact them about any business.


They said to me, because i'm on ADSL +2 that the min speed they have to provide, is 1500kbps. They throttaled it, and I was only getting like 300 at some stages. without the throttal, i just get dropouts.

In the end they said i can opt out of the contract without any cancellation fees because they couldn't supply what they promised, although it hasnt been that bad this month (3rd month)
It still drops out a few time a day, but i've just gotten used to it, considering no-one else could provide the same downloads for the price (200gb a month)

[padrickz88]

ahhhhhh excellllllllent! *mr burns style* i think ill use that as a way then.... if it wa sa couple day i wouldn't really car, but i have been disconnected easily 15 times in the last 6 hours... It's pissing me off!

[STEALTHY™]

Forgot to ask, but have they explained the exchange thing to you? Cause it might be the same problem i have!

Although even tho this is the problem, they still insist on doing an isolation test every time, even when it yields the same results.

[STEALTHY™]

ahhhhhh excellllllllent! *mr burns style* i think ill use that as a way then.... if it wa sa couple day i wouldn't really car, but i have been disconnected easily 15 times in the last 6 hours... It's pissing me off!

yeah, mine does it all the time, watching a movie or something on the xbox, and see 'disconnected from xbox live'. I'd say it does it at least 20 times a day, but its only a dropout, then reconnects with me, so its not that big a problem (not while i'm still living here anyway)

[padrickz88]

Nah they haven't explained anything... Mine is the wireless modem (not the usb dongle thing).....

I dont get it...

[STEALTHY™]

Yeah i have the same modem. Thats wouldn't really have much to do with what my problem is. I've tried 3 different modems, nothing fixes my problem. and no-one can explain why the first month was perfect, and no ****ed.

[Rufus®]

Yeah my 1st month was perfect aswell (the trial period)

I was told something about an ombudsman but i always thought they were only for government complaints?

You can lodge a complaint with the TIO TIO - Telecommunications Industry Ombudsman home page You may get some satisfaction, but as the Virgin Network is crap, I wouldn't expect too much.

Forgot to ask, but have they explained the exchange thing to you? Cause it might be the same problem i have!

Although even tho this is the problem, they still insist on doing an isolation test every time, even when it yields the same results.

Virgin don't use exchanges as they are a wireless ISP

[ScoHar]

had the exact same problem, im 3 kms away from exchange, they tried this tried that, until someone said it needed interleaving turned off at the exchange, which they did and was fine, except everytime the exchange gets opened up (for whatever reason) they turn interleaving back on (they must just see it as a mistake) then I have to ring up and get them to turn it off again, ask about interleaving.

[NORTI]

Yeah my 1st month was perfect aswell (the trial period)

I was told something about an ombudsman but i always thought they were only for government complaints?

You can lodge a complaint with the TIO TIO - Telecommunications Industry Ombudsman home page You may get some satisfaction, but as the Virgin Network is crap, I wouldn't expect too much.



Virgin don't use exchanges as they are a wireless ISP

Make sure you have lodged a proper complaint with Virgin & still had no sucess in resolving the issue, otherwise the TIO cant help you.

After you have lodged a complaint & they still cant/wont fixthe problem, then contact the TIO & they will give you an internal number & a complain t refrence number & then Virgin will pick up their act to help you, as it costs them money when the TIO get involved.

[padrickz88]

ahhhhhh thanks alot people ill try out what you's have suggested and see how i go, when i find another internet provider ill cancel the virgin net

[Gen3Jonesy]

I have the exact same problem with Virgin wireless... They throttle me after 1gb total data, then again at 2.5gb, I'm on a 5gb plan... Constantly drops in and out...

This company is an absolute pain in the ass, I dealt with their smartass telecenter wankers for months with no resolution... I called the TIO and they really sorted the mofo's out... Virgin called ME back and pretty much asked me what I want to happen... Now I can drop the contract at any time with no exit fee's... BUT there really are no other options in my area, short of going with another wireless provider which is pretty pointless...

Long story short... Shit company... Shit service... Anyone thinking of going with them... DONT.

[MasterOfReality]

I recently went wireless with Exetel as I don't use the internet much anymore. I get charged 1.5 cents per megabyte.

I ordered the usb modem, and within 3 days it turned up with the sim. Activated it 10 minutes later and I was on the net.

I live 3km from the nearest tower and my download rate gets up to 600kb/s.

When I was doing my research, I read nothing but negative stuff about Virgin.

[padrickz88]

thats not bad, what sort of plan is that?

im thinking about getting naked adsl2 with tpg 50gb for $50

[MasterOfReality]

There is no contract. You buy the USB modem off them for $195, and then they charge you 1.5c per mb you use. Break it off at any time.

Its really only designed for the casual user, as usage above 1 gig is charged at 2.5c per mb. Thats when its better to go on one of their contract plans.

[Full Spectrum]

I have had Virgin from day one. 1 word repeating. Shit.
Reliability shit. Customer serves shit. Phone shit. Deals shit. Idea at the time great, Now shit. Contracts shit. Virgin Broadband shit. Have had 2 modems and can't wait till the end of my contract.

[minux]

LMAO @ the above.

I have a friend who pretty much said exactly what you did.

[Full Spectrum]

And with further more to ad. In writing my post the internet shut down. Shit.

[MasterOfReality]

I just saw on the news that Optus has joined the filtering/censor trial.

Avoid them too!

[Full Spectrum]

LMAO @ the above.

I have a friend who pretty much said exactly what you did.

Just goes to show how terrible they really are..

And worst thing is they blame it all on optus.

[STEALTHY™]

I just saw on the news that Optus has joined the filtering/censor trial.

Avoid them too!

There still only voluntary op in trials aren't they? Meaning you have to actually ask to be on the trial, not ALL their customers have it.

[padrickz88]

wouldn't go with optus anyway, jack shit downloads for the money...

lmao @ slick, sounds like my internet