Where have people's manners gone?

[CANYONERO]

Maybe its just me working in a high end car dealership but ive just noticed of late the amount of people who are just plain angry! Why? everyone i deal with seems to lack respect but has heaps of attitude, customers with unrealistic demands, mechanics carrying on like 2 year olds when everything dosent go 100% smoothly. couriers that are snappy. Sorry for the rant but its hard to get up in the morning and look forward to work when everyone you deal with has a sour face and an attitude to match, its quite unplesant actually. Bit over it. Maybe i need a career change. ok, feel better now lol.

[wildss]

yeah most rich people need a hard kick in the teeth imo.
we had this one bloke that was going to drop his car in then head off interstate for business so he rings up while on his way to our shop and asks us to call him a taxi and went on about how he will be very upset if the taxi wasnt there when he arrived.
were like wtf how can we gurantee the taxi will get here before you do its not liek we control the fkn cabs ffs.
his own fault for running late that morning but he seemed to be taking it out on everybody else.

on top of that he forgot his laptop and wallet on our desk (wallet looked pretty thick btw) and had to come back from the airport to get it lmao so he missed his precious flight.

[CANYONERO]

maybe im noticing it because im stressed right now, were changing computer systems and our current system crashed for 3 days causing a 3 day backlog. so doing a days work the last few days has included 3 days worth of catching up crammed in. i did 3 hours overtime last night just to try to get some order on my desk . not looking forward to tomorrow coz i reckon i'll be at work for 15 hours and then i gotta come back sunday. im about to flip out

[Torquative]

wait, mechanics act like 2 year olds?

what system you changing too??

[CANYONERO]

were going from kerridge to reynolds & reynolds. aparently it will be heaps better. i'll just be happy if it dosent crash every second day.

[-Junior-]

wait, mechanics act like 2 year olds?

Ha, I know advisors and salesmen that act like that. Have a hissy fit when they don't get their own way or have a car ready on time due to circumstances beyond the mechanics control.

[Torquative]

haha Ive only ever known Reynolds, not bad once you get used to it although Eralink is heaps better as its more GUI/web based.

Only problem is when I was at Reynolds when they were in Sydney they admitted the parts side is too complex to put into a graphical interface so if it ever happens it'll be waaaaaay off, so its the old dos based commands for now.

Good system once you know it, and the newer versions are actually quite stable

[CANYONERO]

thats what were going to Eralink by renolds. hopefully it isnt too bad to get used too. weve got around 200 employee's and were practically all changing over in one day so it will be full on lol.

[minux]

Aren't you there to service the clients no matter what of attitude? Perhaps you do need a career change if it is pissing you off so much. Can't always deal with happy people, it is just unrealistic. Sure manners would be nice, but in a world where time is money, who has time to piss fart round with the complimentaries (is this such a word lol?)?

I am guilty of it, however, I always use a please and thank you. I'm never at a shop to make friends, so why would i be as pleasant as a 1950's housewife? Thats what I do when I work

[CANYONERO]

yeah, i see where your coming from minux, usually it dosent bother me. After all, they are in a sence paying my wage. but of late it just feels like its gotten really bad. some of the foul words and attitudes that ive experienced of late makes you feel like they are looking down at you like an animal or something.

maybe its the stress gettin to me, give it a couple weeks and see what happens. gettin a lot of pressure from upper management of late so its not helping.

[BecStar]

Thats why I'm a chef and not a waitress, I don't have to deal with customers complaints directly :-) I used to waitress when I first started out in hospitality but didn't last long because of my short temper and use of colourful language towards rude customers lol

My brother is a mechanic for a rental company in Brisvegas and had the jobsheet for this car with a list of things on it, someone failed to put on there that some part had to be replaced, so he obviously didn't do it. So the guy comes back all pissed off and said that my brother wasn't allowed to work on the car ever again lol

'The customer is always right' rule sucks ass, especially when you know they're wrong.

[minux]

yeah, i see where your coming from minux, usually it dosent bother me. After all, they are in a sence paying my wage. but of late it just feels like its gotten really bad. some of the foul words and attitudes that ive experienced of late makes you feel like they are looking down at you like an animal or something.

One thing I never do in person at any shop is swear...drives me crazy, it is so bogan it isn't funny. Not sure how many times I have laughed at people going off in shops when the f word comes up etc. Then they turn their anger to me usually, amazing how quickly a person will leave a shop due to another customer laughing at them.

'The customer is always right' rule sucks ass, especially when you know they're wrong.

Yep, it sucks keeping those who pay your wage on side no matter what. Perhaps we could abolish that rule and we could start a thread on how everyone lost their jobs?

[CANYONERO]

Yep, it sucks keeping those who pay your wage on side no matter what. Perhaps we could abolish that rule and we could start a thread on how everyone lost their jobs?

lol, when you think about it like that its pretty funny.

[undar8ed1]

+1 for waiting a couple of weeks in my experience there are more nice customers than bad ones so keep focused and never take it personaly as thats the thing that gets to most people and then said people decide to act like an ass just to get even.

[doms3]

Maybe its just me working in a high end car dealership but ive just noticed of late the amount of people who are just plain angry! Why? everyone i deal with seems to lack respect but has heaps of attitude, customers with unrealistic demands, mechanics carrying on like 2 year olds when everything dosent go 100% smoothly. couriers that are snappy. Sorry for the rant but its hard to get up in the morning and look forward to work when everyone you deal with has a sour face and an attitude to match, its quite unplesant actually. Bit over it. Maybe i need a career change. ok, feel better now lol.

That made me laugh Will

[immortality]

it goes 2 ways mate, if i go into a shop and the assist gives attitude/or isn't interested etc then there gonna cop it right back, onthe other hand a good assistant that is knowledgable, polite etc is going to get the please and thankyou in return.

worst thing is going somewhere and having to deal with someone who doesn't know there shit but worse is one who actually thinks they know what they are talking about, repco comes to mind here.....

at the end of the day, it's a sign of the times. these days people are in to much of a hurry to get things done because they have to much on their plate and not enough hr's in the day to complete the things required. with the economy the way it is doesn't help either.

take my employer for example, one of the largest printing companies in australasia, so when most companies are struggling in the current economic enviroment management decided to go after the staff to reduce costs because the can. our employer wanted us to word a extra 2 days a month (24hrs) without paying us any more. those extra 2 days where a saturday night shift and a sunday day shift and he wonders why people don't give a shit at work

[-ToM-]

Yeah i deal with CBA staff from all over Australia, front counter plebs up to Corporate bosses, doing tech support for them.

Our business works to service level agreements. Basically every situation gets an SLA assigned due to people affected, business impact etc etc.

We get plebs with single user issues call up and abuse us all the time. Their reaction is funny when we tell them we want to talk to their manager so we can discuss the cost of the higher priority SLA the pleb wants, the charges involved, and what his district manager will think when a single teller machine gets priority over a primary data server (example of some of the demands made).

They usually shut up and go back to what they were doing quick smart lol

[MissUnderstood]

Hope tomorrow is a better day with less rude people!

[vlv8vic]

i deal with rude people everyday. I just talk over the top of them.
No doubt i've taken things out on places due to my mood but in the case of a place i bought my car i figure 40k means they can pandy to me for as long as i still pay them to service it.

WHile i always try to be reasonably polite, but as Minux said, i'm not there for small talk nor am i there to make any new buddies. They should be grateful enough to be getting my money let alone complain about niceties.
Niceties don't keep them in a job in this economic climate now do they?

[benjamino]

im about to flip out

smoke a bong man.

here endeth the advice.

[CANYONERO]

That made me laugh Will

LOL, no doubt. They get really stroppy because we have the two different builings on the same street so they get given the wrong pick up etc so by the time they finally get to where there supposed to be they have probably lost 10-15mins of time so there runnin late.

I always try hard to be polite and professional as possible. technically im a sales person and my job entails customer service. Just gets very trying when you can tell a customer is just there to make you life a misery. I had one guy just this week came in with an intake hose, this thing was so old it was made out of wire and cloth. he wanted a genuine replacement but wouldnt tell me what it was off, what it does, would'nt even tell me what brand of car it was fitted to. How am i meant to help him when he wont give me anymore info than an example! argh! then he gets flustered when i say we wouldnt keep anything like that in stock and i could help him unless he had some vehicle info. stuff like this seems to be happening more often...

oh well. i'll just have a cup of concrete i guess lol.

[CANYONERO]

smoke a bong man.

here endeth the advice.

hahaha, not into that but thanks lol.

[acarmody]

People manners have disappeared to the same place as people's driving skills. Some good people but they are far outnumbered.

[crazyspoon05]

People manners have disappeared to the same place as people's driving skills. Some good people but they are far outnumbered.

Yep, definitely right

Every time I drive to work these days it's either a close encounter with someone pulling out from a side street without looking or changing lanes without indicating

As for customers I'm pretty tolerant of most rude customers but I really can't stand those customers who make out they are in a huge rush just to get served a little quicker, these are usually the same ones who will complain loudly to everyone else they've been waiting 15 minutes for service when they've just come in the door

[DavidPartay]

I work in IT support at a hospital site so I occasionally get rude people. Most people here are actually polite, but there are a few people who seem to think that IT people are sub-human. Interestingly of course, these same people are the ones asking for help and expecting it straight away...

I had one woman ring up the first time (and of course, at least once a week since then) with a problem. When I was trying to help her out over the phone, she kept talking over the top of me while I was trying to explain what to do. So I was saying "Will you please listen, I am trying to help you.". So she called me a 'typical male' by telling her to listen. This is in amongst swearing and asking "Do you actually know what you're doing" sort of thing. So I called her sexist and eventually asked her "would you like me to come over and fix it?"

Of course, people are a lot tougher on the phone, aren't they? Went over there and she was as polite as anything... Saw the receptionist in the area on the way out and she had this huge grin on her face. I had to laugh .

Not too many people are rude around here, fortunately, and I'm usually quite forceful back to them if they are. Usually takes them by surprise, I think they expect that they can just push me around. I know I don't look like much so I think it gives people a shock when I turn the intimidation on and stare them down during a 'heated discussion'.