moderator- for now anyway
Hello you stupid, racist drunk. India calling
Seen this on news.com.au What the Indian call centre staff are really told about Australians | News.com.au
What the Indian call centre staff are really told about Australians
"Just stating the facts, guys. Australia is known as the dumbest continent . . . so speak slowly" - CALL CENTRE TEACHER
INDIAN call centres are teaching staff Australia is the world's "dumbest continent" where people "drink constantly" and are "quite racist".
Staff taught "how to act Australian" are also told to "speak slowly" to customers on the other end of the phone line because they tend to be technologically "backwards".
Indian-based telephone spruikers and helpline operators are also warned that Australians are "touchy" about their pets.
They are also instructed it's OK to hang up on Australians who use the "preferred term for us" - "brown bastards".
The revelations have caused a stir in the US over cultural stereotyping after they appeared in the reputable news magazine Mother Jones.
One of the magazine's writers, journalist Andrew Marantz, spent weeks undertaking training in India with locals at an organisation called the Delhi Call Centre.
"For three weeks, a culture trainer will teach us conversational skills, Australian pop culture, and the terms of the mobile phone contracts we'll be peddling," he says. "Our first job at DCC will be to interrupt Australians at dinner and ask them to switch phone providers."
Marantz told The Sunday Mail he undertook the investigation last year, when there was some publicity about Indian students in Australia facing violent attacks.
The training program taught employees about conversational skills and Australian pop culture in the hope that they would build a rapport with the person they were trying to sell to.
In "dissecting" the Australian psyche in 20 minutes, the teacher told the class, "Just stating the facts, guys. Australia is known as the dumbest continent. Literally, college was unknown there until recently, so speak slowly".
"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic."
That revelation "drew scoffs from around the room".
"Australians drink constantly," the teacher warned. "If you call on a Friday night, they'll be smashed - every time.
"Oh, and don't attempt to make small talk with them about their pets, OK? They can be quite touchy about animals."
When one call centre student asked what kind of people lived in Australia, the teacher replied: "Let's admit: they are quite racist. They do not like Indians."
She continued: "Their preferred term for us is . . . 'brown bastards'."
Kicker - Livin' Loud :)
hmmm....there is so many things I could say about this article...
why bother I am clearly a racist, stupid drunk Australian who is
too attached to my pet..Who would listen
Originally Posted by some_guy
Take it out/Take it Back
I like to sound interested...and then i put them on hold, and see how long i can keep them on hold for before they hang up.
Slayer of Stupid Threads
being a dumb racist drunk is still better then being a fkn bood bood. every time those 'brown bastards' ring i ask what the temp is in melbourne, and they say they dunno i tell em to #### off.
Kicker - Livin' Loud :)
Haha thats a win...I'll have to do that next time.
My dad always try to sell them shit
┌∩┐(◕_◕)┌∩┐
i think the main reason why we a classified as "racist" towards Indians is because the ***** pricks ring us at stupid hours, an try to sell us crap that we don't need or want.
Not sure what everyone else does when they answer the phone but i always straight up say not interested an then if they keep going i either put the phone on the counter till they hang up or i just hang up.
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SkyFall
/me awaits Pravx.
I just hang up on them most of the time
The Black Beauty
moderator- for now anyway
You may be waiting a while, he is probably teaching the class
Another VL Driver
Sea Dogs Champion!
i always ask em what the time is?
usually its way out and i hang up Lols
Almost not here!
I offer to sell them my pet- no takers yet tho
White 05 V6 VZ Executive - Thrashed Ex Telstra car
and 3 Dangerous non ABS VN's
Almost not here!
I dont think any one would - I dont rate them at all to worry about calling them names.
White 05 V6 VZ Executive - Thrashed Ex Telstra car
and 3 Dangerous non ABS VN's
Make the stupid stop!
moderator- for now anyway
Aww thats no fun, maybe you could have them call you on your Nokia 3110
why aren't you drunk and racist all the time anyway.
try and sell them shit win win they eventually hang up
Hand over the dog bikkies
Pfft Nokia 3110. Too flash for me. It doesn't surprise me how ever. I am a Telstra dealer and 80% of the time I end up just calling them myself to help customers because they either can't understand the operator or vice versa.
Welcome to the internet where people have opinions that you might not like
Donating Member
What are you trying to sell them? a beer, or your dog??
i dont really see anything wrong with that article.... maybe the university bit but the rest is spot on...
dont sweat the petty... pet the sweaty...
Donating Member
If we're all so dumb, shouldn't you be running the country seeing you flew here?
Take it out/Take it Back
My record is three times in one call.
Me:"Can you hold on a minute"
Them: "Certainly"
*put on hold* come back 30 seconds later
Me: "Sorry bout that, you still there?"
Them: "Yes i am, as i was sa...."
Me: "Sorry, have to put you on hold again"
Them: "O...Ok..."
*Puts them on hold for longer, almost unable to contain laughter*
Me: "Sorry, back now"
Them: "That is quite alright......"
Me: "Whoops, need to put you on hold again"
*Slap it on hold before they can answer*
Me:"Wow.....how many more times do i need to put you on hold before you get the message i dont want to speak to you?"
Terminate Call.
what to put here?
Gotta use the melb temp one next time they call, also need to get on that do not call register
Donating Member
Actually, My home phone hasn't been plugged in since the first night i got the thing. I managed to have 3 calls in one night so unplugged it and its been that way since, its just to have internet
Infidel Bear
Mini Putt 2 Champion!
Article is rich coming from a 3rd world shithole lol.
"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind."
- Theodor Seuss Geisel
At least they've made an effort to understand Australians better. Have to admire that.
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