TPG ending my plan and forcing me to go on a slower one for same $$$

[ucwepn]

I recieved this email today from my ISP TPG internet which stated--

ear Valued Customer,

The ADSL Broadband plan you currently subscribe to
(1.5M Value Unlimited) is no longer offered.
We apologise for any inconvenience, however this has been necessitated by
changes to our costs for your plan.

In order for you to continue receiving TPG's Broadband service you need to
migrate to another plan before the expiry date of your current subscription
on 03/03/2006.


They want me to either pay $69.95 and stay at the same rate with an extra 5gb downloads (1.5mbit 25gb downloads).

or

pay the $49.95 I currently pay and have my speed cut by 1/3 from 1.5 mbit to 512k.

This has infuriated me as I have had nothing but problems with them in the last few months (faulty modem sent back and they sent me another faulty modem).

Should I look for another ISP or stick with them or fight this change?

[vinnywelsh]

Get rid of em, TPG are really **** anyway.

check this out to find yourself a new plan

http://bc.whirlpool.net.au/bc-plan.cfm

[HDT_aero]

time to swap isp's if you ask me

just watch yourself on those we will make you pay $400 odd to cancel plans

[ucwepn]

I have emailed them telling them that when the current month finishes (that I have paid for) I will be cancelling with them.

here is the email they sent me:

Dear Chris,

Thank you for your email.

Do you plan on changing ISPs via the Churn (also known as Fast Transfer) process? If so, it may be in your best interests to keep your ADSL service active for the Churn process to be successful. Please speak to your new service for further information. Your account will remain active until we receive notice of your churn from your new ISP, or if we receive confirmation from you to remove the ADSL service completely.

Kind Regards,

Jimmy
ADSL Administration
TPG Internet Pty Ltd
65 Waterloo Road
North Ryde NSW 2113
Ph: 1300 360 855
Fax: 02 9850 0813

This email and any attachments are confidential and may be subject to copyright, legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). They may only be copied, distributed or disclosed with the consent of the copyright owner. If you have received this email by mistake or by breach of the confidentiality clause, please notify the sender immediately by return email and delete or destroy all copies of the email. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you by mistake.



chris marsh wrote:

> Dear TPG due to my plan expiring on the 3rd of march I will be cancelling my plan and going elsewhere for my broadband service.,this is because my 1.5mbit 20gb $49.95 plan is no longer available to me and find your other plans unsuitable. I do not wish to be charged for the next month as I am paid up until the 3rd of march that will be my last day with TPG.
> Thanks
> Chris Marsh
> ucwepn
>
>

[holdensupporter2005]

try Westnet internet. They have been voted #1 in quite a number of pc magazines. We are a reseller for westnet at work and recommend them to everyone. they have excellent service and I'm sure you would be happy with them. www.westnet.com.au

[ucwepn]

Originally Posted by holdensupporter2005

try Westnet internet. They have been voted #1 in quite a number of pc magazines. We are a reseller for westnet at work and recommend them to everyone. they have excellent service and I'm sure you would be happy with them. www.westnet.com.au

Thanks but $89 p/month for what I was getting for $49 p/month is a bit steep for me. TPG wanted to charge me $69.95 p/month for 1.5mbit with 25gb downloads.

I guess I'll keep looking aye, maybe TPG was too good to be true with their 1.5mbit 20gb $49.95 plan.

[sixshooter]

Eh... I haven't recieved anything yet...but I did just check the website and notice the plans all changed...

WTF is with them... ISP's and technology are meant to be getting cheaper with better service not the other way round...

We are so RIPPED OFF here in AU....Europeans and Americans get so much better service without capping and half the price...

I'm with you UCWEPN... I'll be ditching them as soon as I figure out who's got the best deals....Adam Internet looks good with ASDL2+ 23000/1000 connection... sounds better than the TPG 1500/256 at the same price...

[Hot-Rod]

Yeah bloody Cable net , optus pulled that one on us.. We used to have unlimited d/L's for $79.95 then they changed it to 25gb a month for $69.95, mind u we were d/ling like 60gb a month

[ssn8r]

optus is good im using it. highly reccommended..

[haloeight]

recommend westnet

im a premium dealer for them

never had a complaint from a client that ive passed on to them

[vy_storm]

I recommend Internode. Have been with them for ADSL for over 3 years now. Have switched to ADSL 2+ in the last 6 months and havent looked back. The best thing about internode is the extra content and service is second to none.

[ucwepn]

I've been doing some investigating and it would seem that TPG still have the best deal and it would be wise to stay with them because they will upgrade existing customers to adsl2 for a very highly discounted price when it arrives. The other ISP's I looked at want to charge like a raging bull for minimum 20gb download limit 1.5mbit (at least $89.95). And the cheaper operators I looked at do not have a large enough user base and have smaller pipelines in place.

Everyone on that TPG plan gets the "email" when their contract is up 6 months I think.