Work Achievement

[tr3nt]

I know there's a whole stack of you that don't like telemarketing, but this isn't a debate on telemarketing "do you like them.. post opinions"..

At my work, I have a KPI (Key Performance Indicator) aka Quota to hit as you can expect.. On a particular campaign im on at the moment, it's about 5-6 "sales" per day.

Also my 2IC (Second in charge) leader does "Packs", which he/she listens to the calls made, judges them, and gives them a score out of 34. There's many factors in these scores, clarity of information, understanding, rapport building (getting to know customer, jokes etc).

The other day, maybe Tuesday, I hit my personal record of 11 Sales for the day, and I also hit the highest ever PACK score in a while of 34!

So I reckon thats a pretty good achievement for myself! (commission will be excellent in 3 weeks!)

[Charg'd]

congratulations mate, keep it up

[Streetvision]

telemarketrs always know when to ring, thet get you at just the right time, like when you're about to leave, when your eating dinner, when you're on the toilet having a heart-attack.

ahaha nah mate thats awesome keep up the good work.

[Shifty1]

good work mate..

i have to ask though.. as i was considering this.. does comission take weeks to come through?

[Patrio7]

Im freash into the Phone support role, we do track incomplete notes etc but all in all its a LOT eaiser than retail support ^_^

[im doign support for a ISP]

[TheForgotten]

hey not a bad effort for a reletive newbie! just out of curiosity, what are you selling?

[jules]

good work, keep it up!

don't ring me tho you won't get anywhere

[Jimboss]

Congrats mate, just don't ever call me

[brownie82]

Congrats mate, just don't ever call me

My thoughts.... EXACTLY

[vh-holden]

the whole time i was reading that, i was picturing the scene from crackerjack where they have the assessment.

[tr3nt]

hey not a bad effort for a reletive newbie! just out of curiosity, what are you selling?

I'm not particularly selling so to speak. I actually do work on behalf of AGL (Australian Gas/Lighting), and we offer dual fuel offers for gas/electricity. most, if not 90% of our customers don't want to switch retail companies, it's a very strong opinion on customers and they are firm in not changing.