A little annoyed with Repco

[TheForgotten]

Originally Posted by jet_pilot

i got a new sub from supercheap (kenwood) and 2 door's down at autobarn they had the same one at nearly double the price (i looked there first) walked back into autobarn with the sub to buy a box and they asked to see my docket thinking i walked out with it earlier and they started swearing when they saw the price from supercheap but they had ported boxes desighned for this particular sub lol they werent happy

I won't even start with autobarn..... last time i went in there was about 1 1/2 years ago, looking for strut bearings, and the guy ended up yellin at me because he swore that the units from a VP they had in stock wouldn't fit my VR, so i went to pedders, found the part, bought 2 and took teh receipt showing part number and usage back to the autobarn spares guy, called him a useless old #### and haven't been back

[jas98]

Originally Posted by TheForgotten

I won't even start with autobarn..... last time i went in there was about 1 1/2 years ago, looking for strut bearings, and the guy ended up yellin at me because he swore that the units from a VP they had in stock wouldn't fit my VR, so i went to pedders, found the part, bought 2 and took teh receipt showing part number and usage back to the autobarn spares guy, called him a useless old #### and haven't been back

well vn-vp have the same srut top bearings (and maybe earlier ones aswell) however vr and vs run a totally dirrent shaped/desihned strut top bearing so the guy was right...........but not right about yelling at u though

[stocky]

Originally Posted by Grennan

Yeah i found that out at Knox City supercheap, the guys there are useless but theres sometimes a girl in there who actually knows a thing or two. Ive stopped going to Knox City supercheap... Because its in Knox City, I travel a little further and go to Stud Park, but they are ****en useless. Theres an guy there who i kid you not is waiting for his sex change. While i was asking him "Do you have any exhuast rubbers left?" he giggled and said "Rubbers" then looked at his nails.

if i came across a wanker like that in an auto shop, id be speaking to the manager

[Grennan]

Yeah ive seen im in there twice now, im guessing hes just Christmas Casual or something, but yeah at that stage i thought yeah theyve got none of the shelf, this guy is a twat, im not going to be in and out of here like i had hoped. So i went elsewhere, got great service at Repco Nunawading (the girl at the counter was also very pleasing on the eye) and ill be going there from now on.

[jas98]

Originally Posted by Grennan

Yeah i found that out at Knox City supercheap, the guys there are useless but theres sometimes a girl in there who actually knows a thing or two. Ive stopped going to Knox City supercheap... Because its in Knox City, I travel a little further and go to Stud Park, but they are ****en useless. Theres an guy there who i kid you not is waiting for his sex change. While i was asking him "Do you have any exhuast rubbers left?" he giggled and said "Rubbers" then looked at his nails.

haha u should have asked him for a quickie lol jks

but yeh some places r usless however my local repco....supercheap r good...auto barn however has alot of d!cks working there lol

[Grennan]

Well thats the thing, they are all franchises, they are all going to have different people there who are either going to know jack **** or know what they are doing. You arent ever going to get a uniform degree of inteligence through these places, however they should atleast have some sort of standard. One would assume that if you applied for a job in a auto retailer you would have an interest/basic knowledge of cars.

[jas98]

yeh...most of the chicks that work at me supercheap know what there doing....but most of the guys (except 2) dont know ****!! but there still better the autobarn lol

[crazyspoon05]

Originally Posted by Grennan

Yeah ive seen im in there twice now, im guessing hes just Christmas Casual or something, but yeah at that stage i thought yeah theyve got none of the shelf, this guy is a twat, im not going to be in and out of here like i had hoped. So i went elsewhere, got great service at Repco Nunawading (the girl at the counter was also very pleasing on the eye) and ill be going there from now on.

Might have to head down to Nunawading next time I need something for the wagz....

[Just_a_stocker]

depends on the store, I still go to them because they tend to lean away from Made in china stuff.

worst case scenario for repco is when I ring them up and they say yeah we have that part mate, then I pulll the car apart and walk down to get the part.

when I go there you get,, "duuhhh we can't find the part.. the computer says we have it", And Im just standing there saying WTF!! I need it , my cars in peices fcol.

this happened to me when I couldn't remove the tie rod ends , so i rang em and asked them if they had a set , then i went and belted them off with a hammer and this made them irrepairable, when i got there they didn't have the ones they said they had, so i had to take a set of bloody silveline dodgy lookin ones over the DBA's i wanted.
They are still one the car and it irks me a bit..because i think tie rod ends should be good quality..


so if they say they got the part over the phone just ask them to go and look for it and find it, to be sure.

cheers

[AirStrike]

Originally Posted by Scooter79

Anyone seen the Repco website recently. Their homepage clearly states "We won't be beaten on price....." blah blah blah... Well I've since sent Repco an email and though I'd post part of it....


"Today I went to my local Repco store at Shellharbour to purchase oil, oil filter, air filter and spark plugs. I enquired about the notice on the website clearly stating "We won't be beaten on price". The initial response from the two young staff members was one of confusion and they could not produce any written terms and conditions. Then one of them told me that offer only applies to items that competitors have advertised in a current catalogue. I was clearly told that the offer does NOT apply to items where the competitor has the same item with a cheaper regular shelf price. Upon visiting the local Supercheap Auto and Autobarn, I realise I could have purchased all of the items I listed above much cheaper at the competitors stores....."

I'm not saying supercheap and autobarn don't do it but just annoys me when you get these claims. Reminds me of the claim where bunnings say "Find a cheaper price we'll beat it by 10%" I know someone who went to buy an orbital sander because they were on special. They were sold out so he went across the next suburb and the bunnings there wouldn't even match their own price until he argued about their advertised claim. We'll see if I get a response from Repco head office this week. Rant over.

Ummmm I work for Bunning's, we don't match each other thats just stupid.

[AirStrike]

Originally Posted by TheForgotten

isn't the price sticker on the shelf "advertising"?

with the bunnings discount, if you read the fine print, they don't beat the competitors price by 10%, they match the competitors price and refund 10% of the difference. a lot of advertising these days could be classed as false advertising, but due to ethics and morals seemingly disappearing over the last few years, this practice seems to be acceptable now

Ummm read it again, it's match it and beat it by 10%. Always has been.

[hakhawk]

Originally Posted by Just_a_stocker

depends on the store, I still go to them because they tend to lean away from Made in china stuff.

worst case scenario for repco is when I ring them up and they say yeah we have that part mate, then I pulll the car apart and walk down to get the part.

when I go there you get,, "duuhhh we can't find the part.. the computer says we have it", And Im just standing there saying WTF!! I need it , my cars in peices fcol.

this happened to me when I couldn't remove the tie rod ends , so i rang em and asked them if they had a set , then i went and belted them off with a hammer and this made them irrepairable, when i got there they didn't have the ones they said they had, so i had to take a set of bloody silveline dodgy lookin ones over the DBA's i wanted.
They are still one the car and it irks me a bit..because i think tie rod ends should be good quality..


so if they say they got the part over the phone just ask them to go and look for it and find it, to be sure.

cheers

also go get the parts before you do irrepairable damage to the current parts. computers can be wrong, but they didnt tell you to rip the things off before you got the new ones. imagine if they didnt have ANY in stock, and neither did any other local store, you'd be stuffed.