A little annoyed with Repco

[Scooter79]

Anyone seen the Repco website recently. Their homepage clearly states "We won't be beaten on price....." blah blah blah... Well I've since sent Repco an email and though I'd post part of it....


"Today I went to my local Repco store at Shellharbour to purchase oil, oil filter, air filter and spark plugs. I enquired about the notice on the website clearly stating "We won't be beaten on price". The initial response from the two young staff members was one of confusion and they could not produce any written terms and conditions. Then one of them told me that offer only applies to items that competitors have advertised in a current catalogue. I was clearly told that the offer does NOT apply to items where the competitor has the same item with a cheaper regular shelf price. Upon visiting the local Supercheap Auto and Autobarn, I realise I could have purchased all of the items I listed above much cheaper at the competitors stores....."

I'm not saying supercheap and autobarn don't do it but just annoys me when you get these claims. Reminds me of the claim where bunnings say "Find a cheaper price we'll beat it by 10%" I know someone who went to buy an orbital sander because they were on special. They were sold out so he went across the next suburb and the bunnings there wouldn't even match their own price until he argued about their advertised claim. We'll see if I get a response from Repco head office this week. Rant over.

[HoldenMan7]

Yeah i also hate that mate, lets us no what there response is, will be interesting to see what they say....

[RUN41T]

Yeah shellharbour Repco is the worst, Unhelpfull staff and they are out of stock 50% of the time. I head stright over to autobarn albion park

[Peanuts Inc.]

well you do know what repco stands for dont you.....Rip Every Poor C*nt Off...

sums it up pretty well....

[juzo]

The local repco here beats supercheap and autobarn for service and price hands down.The boss of the place has been here for years and knows his stuff too which probably makes a big difference.

[VLDavo]

yea u gota read between the lines

will beat any ADVERTISED price lol as most places will say...

[Cobez]

Bugger supercheap, i only go there for electrical tape, oil and basic stuff like that.


Autobarn FTW!

[TheForgotten]

Originally Posted by VLDavo

yea u gota read between the lines

will beat any ADVERTISED price lol as most places will say...

isn't the price sticker on the shelf "advertising"?

with the bunnings discount, if you read the fine print, they don't beat the competitors price by 10%, they match the competitors price and refund 10% of the difference. a lot of advertising these days could be classed as false advertising, but due to ethics and morals seemingly disappearing over the last few years, this practice seems to be acceptable now

[DANNY8]

I was gonna buy an intake manifold gasket for my van there. The manager served me, he looked it up on the computer and couldn't find nothing listed, looked in the books and couldn't find nothing either, so he said ya can't get them. Went to AutoPro around the corner and I was walking back out with one 2 minutes later. Went back to Repco and gave them the part number and turns out they had one on the shelf lol.

About a year ago one of the other older workers refused to look up valves for me coz he said I wouldn't be able to afford them, so he wasn't gonna waste his time looking them up.

My little brother works there, and a few weeks ago we looked at the staff stats, and there has been 1000's of dollars worth of purchases under his name in the last year (95% is me), he scored the most purchases out of all the staff in the shop, bet them by a long shot. They even got a certificate from Nolathane saying thanks for all their service...I said to my bro the certificate should be mine coz that's where all their service come from haha

But yeah our Repco here is crap....I only shop there coz I can get staff discount coz of me bro. The weekender casuals know how to run the shop better then the normal staff. Out of all the regular weekday staff, only one of them is a decent bloke, the rest are rude and know everything about nothing.

When I went in to get bits for my front calipers, I asked about some bolts which it says in my service manual should be replaced. The worker said he's knows nothing about them, and they just chuck that sort of crap in the books to fill them up, and if I did want to waste my money on more bolts I'd have to go to a specialised bolt shop to get the replacements. So yeah I asked the decent guy and he went and got a PBR brake overhaul kit and whaddya know it has the bolts in it.

I could go on and on about Repco and their bad service and lack of knowledge and fill the database right up, but I'll let someone else complain now, I'm sure there's more

[JBDrifter]

Originally Posted by TheForgotten

with the bunnings discount, if you read the fine print, they don't beat the competitors price by 10%, they match the competitors price and refund 10% of the difference.

Last year I bought myself a pair of Channellock pliers from Middy's in Sunshine for $55. Took the pliers and receipt up the road to Bunnings where they were selling the same pliers for $72... they were very reluctant to knock $22 off their price but eventually came around and sold me a pair for $49.50
I then sold the other pair off for $60, so all in all the one pair only cost me ~$45, very good price for a pair of channellock's!

[Matt0]

Originally Posted by Peanuts Inc.

well you do know what repco stands for dont you.....Rip Every Poor C*nt Off...

sums it up pretty well....

Or Rip Every Poor Critter off. That's the G rated version haha

[cracker]

repco are a bunch of dead set morons
its always instock untill u get there, then it doesnt exist or nah we cant find it on the shelf ill ring xyz store theyll have it

[Scooter79]

Originally Posted by TheForgotten