Fed up with Jb!!!!!!!!!!! Any complaints/stories add em here

[Joey_21]

ok first i bought my tv LG brand only 2 discover when i got home that the control was missing so i rang em up and they said come down and we will give it to you.

now ive bought an 800$ sorround system also LG from JB and get home 2 find the dvd remote missing the cables for the wrieless receiver for the back speakers are also missing went back told em they were missing and they said the will order em in and they also found the dvd remote.

its just frustrating how i have to waste my time and petrol goin back 2 collect stuff that should be there.make sure u check that u have everything before leaving is my advice ive learnt the hard way

[TVR-190]

What kind of tele u get, Plasma? LCD?

[vicarious]

ok first i bought my tv LG brand only 2 discover when i got home that the control was missing so i rang em up and they said come down and we will give it to you.

now ive bought an 800$ sorround system also LG from JB and get home 2 find the dvd remote missing the cables for the wrieless receiver for the back speakers are also missing went back told em they were missing and they said the will order em in and they also found the dvd remote.

its just frustrating how i have to waste my time and petrol goin back 2 collect stuff that should be there.make sure u check that u have everything before leaving is my advice ive learnt the hard way

sounds like you have bought open cartons, maybe used for display purposes?. Having said that when i bought my plasma and the surge protector($100), they didnt deliver the stand for it, so i pick it up the next day. Funny thing is i took the surge protector with me on the purchase day and the delivery man dropped another one off, so i got a free surge protector.Some of the staff that work at these stores are not very bright with the knowledge in selling electronics on specifications, so it pays to research before.

[Joey_21]

plasma 2 pixels have burnt out in the middle already which i have 2 get fixed but the surround sound wasnt got a few scratches on the sub which i reckon it was opened thats y there missing im not 100% sure but

[TVR-190]

Yeah was about to say

LG + Plasma = hope you got the extended warranty cause your gonna need it

[Joey_21]

yeh i got 5 year warrenty i made sure i did

[minux]

Invoice them for time wasted on your behalf. You are entitled too. Whether or not they pay...well yeh.

[Joey_21]

lol well if they dont have my cords within a week im demanding a better model system i payed enough im entitled 2 get somthing equal value or more

[crazyspoon05]

Did you buy discounted floor stock though or were the boxes still sealed ?

[Joey_21]

tv was surround sound wasnt

[Void]

sounds like u got shafted with a demo model

[VrWagz1]

Got one near me, they have a good range of gear, but half the staff look like they're asleep half the time. I think the problem is they pay peanuts so they get monkeys.

[Holdfast]

Often, companies will re-pack items that have been returned by customers.

Generally, if the item is a TV, DVD player or something like that, it may be sent back to the distributor for correct workability / functioning and then repacked and sold as new.

It may be a good idea to ask for a new item; not a "re-pack."

Seems silly; but asking for a new item is your best bet.

[Scooter79]

Got one near me, they have a good range of gear, but half the staff look like they're asleep half the time. I think the problem is they pay peanuts so they get monkeys.

Are you talking about the store at Warrawong? Can't say I've had any problems with any JB I've been to. If you're smart and do your product research before you go into any store then only the only need for a salesman is someone to haggle with.

[cxcxcxvcvcvc]

Are you talking about the store at Warrawong? Can't say I've had any problems with any JB I've been to. If you're smart and do your product research before you go into any store then only the only need for a salesman is someone to haggle with.

True that! when the old man bought all his sound gear a few years back we went all over brizzy sussing out diff prices and sound quality ect ect its amazing how much prices for the same product can vary from one shop to the next! To the OP never really had any problems with jb but when i bought my sub from wow sight and sound the fellas out back gave me the wrong sub (i found out when i got home and took it out of its box) well i rang them up and told them (i didnt want to rip anyone off) and the sub in question cost around $300 more than the one i bought ect and they said, are you happy with it?? obviously i replied yes and they said then keep it for the inconvienience!

[vnv8driver]

simple, you got something that was not in brand new condition, your entitled to a complete refund of the purchases by law, no questions asked.. if they keep going on and on make a claim to the department of fair trading and they will **** themselfs.

[Joey_21]

yeh i gave em a call they said they will replace it if they cant get the parts in they will give me a better one for same price i toldem they have a week or i want my money back this is jb at watergardens

[padrickz88]

i find jb at highpoint to be pretty good :P never shopped at watergardens one but.

[Joey_21]

yeh my mate works at the one in highpoint but i cbf goin there and waiting 4 him 2 work well that backfired hard
lol

[VrWagz1]

Are you talking about the store at Warrawong? Can't say I've had any problems with any JB I've been to. If you're smart and do your product research before you go into any store then only the only need for a salesman is someone to haggle with.

Yeah thats the trick. I tried going there a few times to get opinions on different brands ect.. and they could never tell me anymore then what the labels said, i can read that myself without them really. I have ordered cd's and dash parts out of their parts catalougs and they never have them on time, and they dont really seem interested in chasing them for me either. I think the store is good, its just if you want to use the staff as a tool to get advice on the best product, then you may as well take your grandmother.

[padrickz88]

yeh my mate works at the one in highpoint but i cbf goin there and waiting 4 him 2 work well that backfired hard
lol

so does my mate

everytime ive gone there even before a friend worked there they seemed pretty good :P

[Grennan]

Ive got so many complaints about JB HI FI its not funny.

Mostly revolve around cd orders but ive also had some issues with my surround sound system...well 2 of them.

I order a ton of cds through them because they can get pretty much anything and everything. Since a lot of my music is underground scene stuff from Europe, particularily the black metal nation of Norway its impossible to find the stuff in stores and even downloading them can be quite difficult for those who like to *steal* music.

The usual process of ordering cds through JB is as followed.

1. Place Order.
2. Pay your deposit or whatever.
3. Phone them every month asking them where your cd is and why havent you got it.
4. Go instore and ask for your cd 6 months later with a lovely smile on your face *can be substituted with axe in hand*
5. They tell you they lost your phone number and your cd has been sitting here for the last 3 months. They thank you for copping it in the arse and you are on your merry way.

I had the same thing that has happened to you with my surround sound system, it cost like 900 bucks or something and i got it home and was excited. Missing **** everywhere. Took it back and asked for a new system, they refused and said they will find/order the parts needed. I ended up taking a new system home.

Then my stepdad went in about a week later and he got one for the lounge room and they tried palming him off the same box i had, with all the **** still missing.

[Joey_21]

yeh im still waiting 4 my call il give em couple more days or else im getting a better one

[vnv8driver]

your not on top of their to do list, you gotta follow up these things and tell them how it is if they decide to treat you unfairly.

[Wagon_Wheel]

Cant say i can complain about JB, Ive never had a drama with them at all.
I am also going back, not long ago bought a 42" plasma, no dramas, they were great to deal with, also bought much stereo equipment from them, and numerous amounts of CD's DVDs games, an xbox and everything....
Not 1 drama