Optus Outage

[BANKS]

whats the go with optus?

Our whole office is all optus, internet, fax, land lines, mobiles all down untill about half an hour ago and appearently it was AUS wide?

[MasterOfReality]

I think its in QLD only.

I have been trying to ring my girlfriend's mobile from work. Couldn't get through.

Finally got through after god knows how many tries, she tells me her and her mother have just been in a car accident, their brand new 2 week old Honda Accord written off after being t-boned at an intersection by none other than some stupid old bag who shouldn't even be driving.

Line went dead and it took me another few goes to get through again.

Damn floptus.

[BANKS]

yeah i've been trying to ring sydney and the gold cost on the landline, mobile and fax and nothing...

they alright? pretty much worse case scenario right there

i had to ring 000 in the monring just to make sure we could get threw incase of an emergency

[MasterOfReality]

Yeah they are ok thankfully, her mum has a bit of bruising though.

The old woman got taken to hospital.

I just through again and they were doing the police report.

[Kikki]

whats the go with optus?

Our whole office is all optus, internet, fax, land lines, mobiles all down untill about half an hour ago and appearently it was AUS wide?

I am Optus and all's fine here.

Finally got through after god knows how many tries, she tells me her and her mother have just been in a car accident, their brand new 2 week old Honda Accord written off after being t-boned at an intersection by none other than some stupid old bag who shouldn't even be driving.

Hope your GF & her mum are ok.

[BANKS]

*******************

[maginoodle]

no prob with optus here

[BANKS]

OPTUS outage hits queensland

OPTUS customers in Queensland have been left without fixed-line voice and mobile phone services after the telco's fibre optic cable was severed.

An Optus spokesperson said the cable was damaged at approximately 8am (AEST) this morning.

All Optus fixed-line voice calls and mobile services to and from Queensland are currently out of action. Internet browsing within the state to out-of-state servers were also affected.

The Optus spokesperson said the telco was working to fix the problem and was hoping repairs would be completed "soon".

Optus did not know the exact number of customers affected but it is understood that services to parts of Brisbane were restored around noon.

People trying to call Optus phones from other telephone networks are also affected by the outage.

In late January, Optus has scrambled to restore broadband service to corporate customers across Queensland following a major outage at one of its network facilities in Brisbane.

[Troy711]

lol i wonder if rats chewed the cables

[MasterOfReality]

Bit of a dig,

But is it happening again????

I'm in Brisbane and my reception has been gone for a while now.....

[NORTI]

yeah I read on whirlpool that there was another drama yesterday?

[BANKS]

maybe thats why my mobile isnt working... i just thought i had forgot to pay the bill lol

[NORTI]

Telco three times unlucky in mobile outages | Australian IT

[MasterOfReality]

Hmmm, I wonder if they will give me a months credit as a goodwill gesture?

[NORTI]

lols ask away. Might be a bit of a queue getting thru though to customer care? I hear its usually a bit of a wait, Id expect higher loads for a bit with the amount of complaints Im sure they are getting!

[MasterOfReality]

I'm with Soul, but they go through Optus.

Everytime I ring their help line I get put on hold for 40 minutes and then have to battle with an Indian call centre.

I recently went to Perth for business, and on my way to the Sheraton I saw the Soul building (i think it was on Riverside Drive, or pretty close to it), it was goddamn huge! What do they fill it up with?

[Kikki]

Pfff credit? I waited 3 months...yes 3 months to have my home phone & internet connected. They gave me a $7.95 credit on my bill. Good luck with that lol.

[VRV8_Matt]

I recently went to Perth for business, and on my way to the Sheraton I saw the Soul building (i think it was on Riverside Drive, or pretty close to it), it was goddamn huge! What do they fill it up with?

They might just own the building and lease out the office space to other tennants.

[MasterOfReality]

They might just own the building and lease out the office space to other tennants.

Hahah yeah I forgot about that. Judging by the level of their service they must only occupy a quarter of the top floor then.......

[BANKS]

Thats it ay, optus have done their lot with me. Time for a carrier change pathectic customer service aswell as crap deals.

Just rang them up, 50 mins later get some PMS ridden Indian bird that can barely speak at all let alone coherent English. She tries to tell me I haven’t paid my phone bill, bull****, rattle off the receipt number, "those funds haven’t been allocated to you account for some reason", my reply "when does my contract end?", "3 months", "yeah nar I’m sure ill be ending it b4 then", "can if you want I don’t really care", "will do then, thanks for just making up my mind to change carriers" hang up

[AirStrike]

Yeah I'm over Optus as of late.....internet is with them and I can't fault it. Mobile is another story!!! I keep getting connection error when trying to call out, people calling me get an engaged tone!!!! Had it!!

[NORTI]

Well well boys, you know my number lols!....... our call centres are all in australia. However we do employ all kinds of people, so you might still speak to an indian etc... on a side note, Dave got hung up on last week because he is from Wales lols customer said, Im not speaking to any foreigner who doesnt speak english....... bahahahahaha

BTW anyone who uses data might wana have a sticky beak at the new data allowances.......

[Niggadore]

Ha, the government will fine Optus thousands if not millions.

[NORTI]

Brisbane Optus Mobile outage 6/8/08 - Optus / Virgin - Mobile Carriers - Whirlpool Broadband Forums

[NORTI]

Ha, the government will fine Optus thousands if not millions.

The ACCC will ensure that Optus keeps to the Telecommunications laws, however these are more centred around PSTN Services & NOT Mobile or Data (internet)