Selling on Ebay

[50LTRv8]

O.k. just sold an item on ebay, took pics and everything and sold the item. The buyer suddenly didn't like what he got, made up all types of stuff, like that there was dirt on the item (pretty strange considering it was stored in a box in a walkin).

Anyways he took the complaint to paypal tribunal and he won. Just wondering if anyone else sold an item and have the same thing happen?

[adamc11]

I've been selling on ebay for a while and had no such issue. How did he win the paypal tribunal?... what did he have to prove to them?

[Bax]

That is pretty crappy. The worst I've had is somebody gave me neatral feedback because I did not post the item as fast as they wanted it. I posted it the day I saw money in my account.

Usually you get a dispute console through ebay before it goes to Paypal, I guess you got no money out of it in the end? How much was it? If it wasn't much I wouldn't worry too much but if it was enough I'd be complaining.

[stocky]

ebay sucks now. you cant leave bad feedback for buyers if youre the seller. buyers take advantage of this and leave bull**** feedback that isnt true and theres nothing you can do about it. most of the time the problem is the buyers fault, not the sellers

[Reaper]

Never had that one happen to me. I do post the following on all my items though:

You are bidding to own this item. I will answer all questions to the best of my ability.
It is your responsibility to ensure this is the item for you before you make any bid.
All items are sold on a "as is" basis with any or all faults (known or un-known)
All bids are final. The winning bidder to make contact within 48 hours of the
auction ending. Full payment and pickup within 7 days.

Reaper

[Cursed CX8]

i once had a guy dispute me (and win) over a $300 gearbox laygear. I had it listed as New Old Stock, because it was. It was 50years old and never taken out of the paper. It said that in the listing. He got the product and said it was old... wtf... went through paypal and they refunded him his $300 and he never returned my product. So i went through paypal and they said i had to prove it.

Other than that, i bought a bumper bar of MANTISVK on this website, $120 wasted because it never turned up. Then he said he would refund me. That was 2 weeks ago but i still havnt seen my money

[BOGANV8]

I had kinda the same thing guy bought a Car kit off me Payed through PAYPAL (STUPID IDEA) and then i posted it to him, 3 weeks later he says have i sent it i said yeah i have like 2 weeks ago(not registered post ) he says he hasnt got it..

So raises a dispute with pay pal they give him his money back debit my paypal acc into the -$60 then debit my bank acc $60 without me knowing. I emailed them bout it saying how do you know he hasnt got it.. Prob pulling the wool over your eyes..

Their response was becuase i didnt send it registered post i cant prove i mailed even though i had a receipt from the post office with his postcode on it still didnt matter...

So this bloke prob got it and i am no down a car kit and money and ad fees all because PAYPAL took his side.....

Plus now as a seller you have to say that you take paypal as a option...

[WAGON MAN]

Its amazing how things go missing ......

[vnv8driver]

I buy through ebay, and never had a problem. If you choose to not buy through registered post or have insurance, its the buyers fault. And to back it up i put this in all my ebay listings (as does everyone else)


Now you sound surprised that he jusy on, and your in the right? before the buyer is given compensation, they must hear both sides of the story and have proof from each buyer what condition the items were in, etc, etc...

Make sure it wasnt a fake email that the guy wrote up himself, you have no idea how many people on ebay tell me 'i put money in your account' and why the item hasnt been posted yet, you just have to put the foot down and tell them who;s right and how it goes. I have no problem with these jokers as it can only go so far until the truth is seen.

[Cursed CX8]

[QUOTE=vnv8driver;855578]

Now you sound surprised that he jusy on, and your in the right? before the buyer is given compensation, they must hear both sides of the story and have proof from each buyer what condition the items were in, etc, etc...

QUOTE]

once a dispute had been lodged you have 7 days to respond to the dispute, if you dont respond then the money is automatically refunded to the buyer.

[50LTRv8]

Hello All

They got both sides of the story, the guy paid on time and all and I posted it registered and well packed (it would have taken a natural disaster for it to get damaged).


I got some emails through paypal about it. The gist of it is that I payed 200 AUS in manilla for the item and it sat on my shelf. I sold it on ebay for $110 and all was good until I got an email saying it wasn't what he expected. I said the item was sold as advertised (I explained that it was not used, but had been open for inspection and the box was slightly damaged).

The original compaint was that the stickers were missing, I was sorry for that. He then made an oficial complaint and the differencences between the 1st and 2nd complaints was staggering. he was then claming that it was scratched and there was dirt on it, even though it was stored in a box for the last year and had not seen the light of day.

In the end he just made up stories about it and EBAY ruled in his favour, now if there is any damage to the item i have no recourse, he could have easily planted the dirt, scratched it and then sent photos to EBAY so that he got the decision in his favour.

It will be interestig when I get it back

[Cursed CX8]

if u get it back

[Troy711]

Yep, I doubt you will ever see it again. What was it anyway?

[vnv8driver]

Mate there playing you, he changed his story and as given the green light but raised the fact that your story was differant... If you didnt advertise the stickers in the ad, then its not apart of the sale. I sold some surplus stock recently which originally comes out with a sticker in the pack and it was never apart of the original sale nor as it in the item description, if it was a manual, etc, then it would be differant.

If the item differentiates to the original sale description then its a matter of opening a case, sounds like you got walked over.

[Julie]

I have been selling on ebay for a few years now, recently offered powerseller status and I can tell you now ebay is rife with this sort of thing. Ebay push paypal as being safe but its just a false sense of security for buyers and for sellers it is probably the most unsafe payment method you can accept. What you buyer would have done was put in a complain to paypal saying the item is not significantly as described, paypal in 99% of these cases just side with the buyer and do a chargeback on the payment and the poor seller is left up **** creek. Paypal recommend that the buyer return the item to the seller in these cases but there is no onus on ther buyer to do so and most don;t. There are plenty of scammer buyers on ebay not just sellers. You can read these sort of stories every day on ebay community forums. The only avenue I think you would have is to make a complain to the ombudsman, I have read of several cases where the seller has successfully had the chargeback reversed in their favour after teh banking ombudsman have intervened.

I haven't had the same incident happen to me but I had something similar happen when a 0 feedback buyer received an item from me, she loved it, left good feedback then a couple of months later the bitch disputed it saying that her credit card was used fraudulently and she didn'y authorise it. So my payment was reversed by credit card company and my paypal account was in debit, I had to pay a paypal fee for them to dispute with her credit card company, 3 months later after them suspening my paypal and ebay accounts I had the case settled in my favour. Funnily enough that was the same say I quite vocally spamming the ebay boards warning everyone to not use paypal and what a scam it is.

With payapl always insist on using registered post too because there are plenty of scumbags out there who will claim they didnt receive the item and if you dont have postage proof ie. reg post no. they will settle in favour or buyer so best to cover your arse.

[vnv8driver]

I had another good read through the lot and as well as the op, and other posts in this thread concerning the matter, it all comes down to proof and backing yourself up.

When you list items, have a disclaimer covering yourself, send via registered post only, unless your told not to by the buyer, and when things liek this happens (disputes) stand up for yourself, mate if that was me and i was told i was in the wrong when i really knew what was going on. I would be making a complaint to the dept of fair trading and have a meeting in person with the buyer, you will soon find out whos telling the truth or not.

Your next step is to email ebay and paypal, tell them your side of the sotry which is easy to understand, keep your cool as well, and provide any proof you have (photo's etc) that puts you in the right, Show them how the original dispute was originally about just the stickers, then when he didnt get what he wanted he made a dispute... if you show this to ebay/paypal they might understand you better and see that even they got played.

[vnv8driver]

Julie, whether you post via reg post or not, the receipt is proof enough. I always get my dig, with the post office's sig with a basic item description before anythign gets sent off.

You would not belive the amount of people that say-

I sent you money wheres my item - when i can prove they didnt pay

the item is taking too long to post- i have a receipt with the posted date, not my responsibility.

The item is not as described- once again provide proof and you will be in the green zone

Why did the item get sent to a depot instead of my house? - freight companies send to their depot by default, not to your house



I could go on and on, all you need to do is make a record of everything you do, and you cant loose.... unless your a crook yourself!

[50LTRv8]

Mate there playing you, he changed his story and as given the green light but raised the fact that your story was differant... If you didnt advertise the stickers in the ad, then its not apart of the sale. I sold some surplus stock recently which originally comes out with a sticker in the pack and it was never apart of the original sale nor as it in the item description, if it was a manual, etc, then it would be differant.

If the item differentiates to the original sale description then its a matter of opening a case, sounds like you got walked over.

Thing is though, he "says" he got another one from an ebay seller, (i looked for one and couldn't find it) and offered to pay the purchase price for the new decal to him (I even said this in my evidence to paypal)

[50LTRv8]

I had another good read through the lot and as well as the op, and other posts in this thread concerning the matter, it all comes down to proof and backing yourself up.

When you list items, have a disclaimer covering yourself, send via registered post only, unless your told not to by the buyer, and when things liek this happens (disputes) stand up for yourself, mate if that was me and i was told i was in the wrong when i really knew what was going on. I would be making a complaint to the dept of fair trading and have a meeting in person with the buyer, you will soon find out whos telling the truth or not.

Your next step is to email ebay and paypal, tell them your side of the sotry which is easy to understand, keep your cool as well, and provide any proof you have (photo's etc) that puts you in the right, Show them how the original dispute was originally about just the stickers, then when he didnt get what he wanted he made a dispute... if you show this to ebay/paypal they might understand you better and see that even they got played.

Ebay/Paypal have made their decision in their favour

The item was a VF-01s just like this

ROBOTECH.COM - The Official Robotech Web Site!

[vnv8driver]

If you want you can email/pm me the link regarding this case, it'll stay between you and me its just that some wording in your ad may see him being in the right, although i would lean towards the fact that your right, he got the item fault free, and hes simply unhappy cause he didnt get a sticker so hes made up acusations stating the item was dirt, broke etc.. Ebay and paypal CANNOT rely on any photos that he provides, cause he could of tampered with it and then taken photo's, or simply may not of been the same product as you mailed him.

Theres lots of differant things that need to be looked at, but basically if your in the right you cannot loose if you take the matter all the way until youve won.

[vnv8driver]

ok just got your last post, ill have a look

[vnv8driver]

i assumed it was a car part, looks like you should of mentioned it didnt come with stickers (if you didnt already) cause by the looks of things the stickers are a big part of the item.

If you chose to settle it by paying for the stickers, that is enough to show ebay/paypal that your willing to fix the problem... the entire amount should not of been given back to him if the plane wasnt delivered back to you.

[88GreenVN]

I think scammers have worked out how to screw with Ebay. I have a Ebay trade score at 232 and that will just about do me. Ebay is on the way out so no more Ebay for me.

Only been scammed once on a VN Calais steering wheel. Lost $39 and that was over a 2 year period. But sold lots of stuff over the past 3 years.

[Lumps of cheese]

I've sold without problems, but i also have something in all my listings just to cover my arse as far as registered post and payment is concerned. As mentioned above, i keep all my postage invoices to try and avoid hassles like this but i agree that ebay seems to be going to the dogs.

[50LTRv8]

Just as an update for this, the guy won the case and was then given until yesterday to provide proof of sending the item back to me. He didn't do that so he took this all the way for nothing, Paypal closed the case and refunded me.