Beware of Chocolate Ice Cream

[Julie]

Ever been worried about what some pimply teenager might do to your burger if you complain about service at Maccas.... Hack up a big golly maybe? What better way to tell your customer to eat **** than the following:


We were fed "pre-prepared" faeces: family

The family who is suing Sydney's Coogee Bay Hotel for allegedly serving them human faeces has claimed the excrement had been pre-prepared by hotel staff and wasn't necessarily meant for them.

Jessica Whyte, who ate the "poo" from a bowl of complimentary ice cream while at the pub with her husband Steve and three children three weeks ago, told the Nine Network the dish appeared to have been made before they even arrived.

"It was compacted down and frozen in a frozen glass … obviously they had it ready to target somebody," she said.

The family had made several complaints to the hotel staff about its service and prices, but not enough to warrant the faeces serving, Mrs Whyte said.

"I don't think that our complaints were big enough (for us) to be targeted except it was already ready and they thought, yeah we'll send it to them," Mrs Whyte said.

Mrs Whyte said she felt violently ill after she ate the "chocolate".

"I dug into it and put it in my mouth and, as it hit room temperature in my mouth, the stench and the taste was so bad I panicked.

"I spat it in a napkin and I ran and threw up."

The family claim independent testing of the brown substance served to them confirmed it had "properties similar to human excreta".

They now plan to sue the hotel and make a formal complaint to the NSW Health Department.

The Coogee Bay Hotel has welcomed the involvement of health authorities to try to determine how human excreta could have found its way into the dessert

General manager Tony Williams leapt to the hotel's defence today, saying the refurbished open-plan kitchen had been open for just three weeks, and conformed to the highest hygiene standards.

"We categorically stand behind the high quality of our food and hygiene standards in the new brasserie and kitchen," Mr Williams told reporters.

"Consequently, if indeed this allegation is proved to have occurred, we believe it must have been some form of sabotage." NSW Primary Industries Minister Ian Macdonald agreed a "hostile act" must have taken place.

"I can't see, given the nature of the food business, how this could occur in any other way," he told reporters.

"It would be pretty impossible to think about how this would be occurring without there being a deliberate act of treachery," he said.

The Food Authority would be willing to investigate once a formal complaint from the Whytes had been lodged, the minister said.

[excalibur]

that is disgusting i almost threw up reading it

[Cursed CX8]

Yer well you get **** service in some restaurants... im sorry i had too

I must say, complaints are the best thing i restaurant can it, it shows the staff that the customer knows exactly what they want, and when you know what a person expects its harder to **** it up.
Constructive complaints are fantastic, things like "im really sorry, i was told my Porterhouse was 300grams, but this is really small" is a great complaint because it tells the managers/seniors that their staff need to be told that the 300gram porterhouse is 300grams when its cut, not when cooked. At well done its closer to 200 grams.

Complaints about service are also good because it tell us (managers/seniors) that more staff are required, or that better training is needed. etc etc

Complaints about prices are ****ing ridiculous and **** me off, if you cant afford a product, dont order it, if u dont like any of the prices then go somewhere else.
Now that does sound harsh, but if your going to book a table at a restaurant then you should hopefully have some idea about what you are getting yourself into.
I am a senior staff member of 2 restaurants in the south east of victoria, between the 2 restaurants we see close to 500 customers per night, our prices range between $12-$20 for entrees and $25-$45 for main meals. Now we are full almost every night and one of our restaurants has been open for 24 years. But we still get people complaints like "I really enjoyed the meal, everything was fantastic, but i dont really want to pay $35 for my meal" Now what the **** is with that? Now im not saying that im going to **** in a cup and feed it to the ****tards, but its almost like some people cannot be happy.
There are great ways to deal with customers and this bistro/restaurant in question did not follow good procedure and they ****ed up really bad. The family did not deserve what they got.
But i will say this, if your going to make a complaint in a restaurant then make it a valid complaint and make it as early as possible. Dont tell your waiter/waitress that you loved the meal then complain to the manager that you want free dessert because the medium rare steak you ordered and ate all of was undercooked.
Complain early, and respectfully and most places will take care of the problem quickly and professionally.

[Julie]

I think it is absolutely disgusting too. But it also led me to think does **** not stink when it is frozen? Surely you would notice before it got to your mouth wouldn't you?

[Cursed CX8]

frozen products generally do not smell. Test this with dog food, freeze a little in a container then take a sniff.

Im wondering if they made it into something like a bavorois so that it would not be completely frozen, more like a cold mouse

[Sharoo]

I think it is absolutely disgusting too. But it also led me to think does **** not stink when it is frozen? Surely you would notice before it got to your mouth wouldn't you?

you would think it stinks but when you order chocolate Icecream you don't expect it to be poo so why would you think twice about it?

[excalibur]

you would think it stinks but when you order chocolate Icecream you don't expect it to be poo so why would you think twice about it?

should alwavs take the strawberry option

[CSP]

I saw the giant cup it was served it on the news... What I want to know, was it served by two girls?

[Zuicider]

should alwavs take the strawberry option

now that could be frozen pms juice dude for all u know

[crazyspoon05]

Interesting that her response in that version of the article was a little different to a couple of others

A couple had her noticing the stench as she bought the spoon up to her lips

Be interesting to see what happens here, having worked in the industry for many years I've heard some horror stories but have never heard of kitchen staff pre-preparing stuff like that (usually it's stuff like 'accidently' dropping an incorrectly cooked piece of meat onto the floor before cooking it some more or stuff like adding extra chilli to dishes that customers have complained about, etc)

Then again I've had a few patrons try to scam their way out of paying or trying to sue (we had one bloke once that claims he cut his lip on a beer bottle, we asked him to show us the bottle and he produced a bottled beer we didn't stock that he had obviously smuggled in and another couple trying to claim they found hairs in their entrees and mains but suprisingly not in their complimentary deserts, funny thing there was we didn't have anyone working that night with long dark hair and the wife had long dark hair)

The thing that seems a little odd to me is they allegedly refused the hotel's request to keep a sample of the questionable dish themselves

[padrickz88]

I saw the giant cup it was served it on the news... What I want to know, was it served by two girls?

LOOOOOOOOOOOOOOOOOOOOOOL, how did no body else get this? gold!



and i agree with classified, i get complaints at my work about the price. WTF? im not the manager, what do you expect me to do?

but when there is a complaint about something i can actually do something about, i make sure the problem is fixed.....



but i must admit, i did laugh.....

[jettaboy]

Hmmmm all a bit suss to me!!

[TVR-190]

I saw the giant cup it was served it on the news... What I want to know, was it served by two girls?

oh god dont getv started on that.

i read about this in the paper, i hope they sue em for every cent

[pow3rslave]

awful, just awful.
reminded me of fight club too.

[jatsvl]

geez, I hope they used gloves whilst pre preparing that dish the dirty b*****ds, a perfect example why you should never complain until your leaving.

[Tom_1569]

I saw the giant cup it was served it on the news... What I want to know, was it served by two girls?

LMAO, You sick **** lol.

Its quite disturbing to think someone went to so much effort to serve the ****, but It sounds like theres more to the story, maybe they are regulars who always complain so the staff though **** them lol.

Going on to what CC mentioned, its alright to complain but it has to be constructive criticism. My bro is a chef, but he wont tollerate people telling him the meal is **** and they want free stuff.

We recently went out to tea to a newly opened pub, and they asked us for our opinion on the meal, We gave our honest opinions, the shanks were really under cooked, but the parmas were delicious. The waitress ended up shouting us two rounds of drinks because they wanted some honest feedback.

[Cursed CX8]

, a perfect example why you should never complain until your leaving.

far from the truth, complain early because then it becomes a legit complaint and we can actually fix it. Complaining at the end gives us no opportunity to fix it other than bribe u back for another meal. Not only that but leaving it till last often makes you inflame the situation in your head and your complaint becomes more emotional than rational

Going on to what CC mentioned, its alright to complain but it has to be constructive criticism. My bro is a chef, but he wont tollerate people telling him the meal is **** and they want free stuff.

We recently went out to tea to a newly opened pub, and they asked us for our opinion on the meal, We gave our honest opinions, the shanks were really under cooked, but the parmas were delicious. The waitress ended up shouting us two rounds of drinks because they wanted some honest feedback.

and thats the way it should be. Usually ill go out of my way for a table if they are unhappy, dessert platters, cocktails extra something next time they come in.
I must admit, we did have a couple that would come in and always complain about something. 6 times they came in and 6 times they complained about the meals
1) "my steak is overcooked and my pepper sauce is too peppery"
2) "There is this dressing on the fish, i didnt want dressing" REPLY "sir, did you ask for no dressing" "No, but i shouldnt need to"
3) "The entree sized prawns are too small for a main meal"
4) "Your meals are too large, im not paying for the things i didnt eat"

[hingo1983]

Coogee Bay Hotel, what do you expect? That place is a dive.

[Farlig]

so if it no longer smells like ****, would it still taste like ****? lol

[minux]

Funny how this couple told management they wanted 1 million in hush money.

This is nothing but a pathetic attempt by these customers to make a quick buck on the back of someone's life and business.

I do not believe this story for one minute, I have no doubt this troll is chasing a quick buck and took the cup with her. I'd love to see DNA tests done on all staff and all this womans family. Why would you not leave a sample for the restaurant?

[jules]

i feel sorry for the owner of the hotel. he's screwed, through no fault of his own (i assume it had nothing to do with him).

service at restaurants/pubs is often terrible. the other day a few of us went out for lunch and (very courteously) ordered meals. 15 mins later, with the waitress walking back and forth serving others, we asked if ours was due soon. she admitted she'd forgotten to put the order in and apologised. however totally unfazed, she suggested maybe we could use another round of drinks while we waited. they weren't on the house.

it's that kind of inconsiderate service and general stupidity that can easily spoil an otherwise quality establishment.

[hingo1983]

True, if what minux says is true and these people are scamming jerks, then it is very bad for the hotel. You can't reverse that kind of bad publicity.

[minux]

You were complaining 15 minutes later?

Its not McDonalds...it is cooked fresh ffs. I like to be waiting at least 30 mins before an entree to enjoy a nice wine or 2. After an entree I like to wait 20-30 mins more to let it settle and enjoy the main and same for dessert. If i go to a good restaurant, I expect to be there for at least 2 hours, which is generally the case on almost all occasions.

[jules]

Funny how this couple told management they wanted 1 million in hush money.

This is nothing but a pathetic attempt by these customers to make a quick buck on the back of someone's life and business.

they've denied that.

i read that they've also asked for cctv footage to help identify who did it. it could be an elaborate ruse, but demanding such evidence would suggest to me that it did occur and that they were confident they could prove it.

hard to tell for sure.

[Cursed CX8]

service at restaurants/pubs is often terrible. the other day a few of us went out for lunch and (very courteously) ordered meals. 15 mins later, with the waitress walking back and forth serving others, we asked if ours was due soon. she admitted she'd forgotten to put the order in and apologised. however totally unfazed, she suggested maybe we could use another round of drinks while we waited. they weren't on the house.

it's that kind of inconsiderate service and general stupidity that can easily spoil an otherwise quality establishment.

unfortunately i do see peoples orders getting forgotten but not often. Currently my staff are all fantastic and i have not seen an order forgotten for 6 months or so. Depending on how busy the restaurant is/was a 15 minute wait is not that large and it also depends on what was ordered. Recently i had a complaint that he has waited 10minutes for his eye fillet. I explained that the 400gram fillet cooked to well done takes close to 30 minutes. He was happy.
In the case a complete order is forgotten i find the best solution is just to tell the customers something like "give me 30 seconds sir/maam, ill speak to the kitchen and see how far off our meals are" If the kitchen has no order then get them to pump them out ASAP, if the order was sent out late, get an idea on how far off they are and then tell them to hurry the **** up. Then feedback to the table something like "iv had a chat to the chefs and they are going to prioritise your order, they will be ready in a few moments. As for offering drinks, i would only try to make another sale if there was an opening, if drinks are empty etc.