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Jaycar Response Dissapointment - Ive lost $500!!!

Discussion in 'Car Audio' started by Torquative, Nov 19, 2008.

  1. Torquative

    Torquative Sports Economy

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    Hey all, just thought I would tel you about my issues with Response stuff and why I would never touch them again.

    A few years back I brought Response 6" speakers. I was told their a good bang for your buck speaker. All I was running was ther standard head deck in a VX.

    About 4 months later, one of them played up and it used to spike the radio and shut it off. I replaced it with yet another new Response speaker, but then it happened to another speaker.

    So I vowed then never to touch their stuff

    But then 12 months ago I was told theve changed, the Kevlar speakers are completely redesigned. Yeh ok, I'll go for that.

    whacked them in and no issues really.

    So 2 months ago I decided bugger it, I want an all in one amp so I can bolt it up and run the speakers and sub from the one unit.

    I forked out $500 for a new Response 5 channel "class D"

    Jaycar Electronics

    Got it home, installed it - spent absolutely hours. Yeh it works fine. Put the car back together.

    Next day in traffic I flick off the ipod and go for the FM. First radio station, my fav, staticy. Ok then, next one, static. 3rd one, static ... 4th one was audible but still full of static.

    I also found that when it got "hot" it would have a high pitched squeal. One lunch time the car had been sitting out in the sun on a 30 degree day for 4 hours, got in, started the car and SQUEEEAALLLLLLLLLLLLLLL

    So I had 2 weeks off over Bathurst. disconnected the amp and took it into Jaycar, with the complaint static AM FM reception and squaly noise.

    2 weeks later I went in. "oh your the guy who owns the amp. yeh ok technical tell me nothings wrong BUT it overheats. I refuse to hand it back to you until I have tested it because if it overheats I fear your boot might catch alight"

    I questioned the term "overheats". "yes, it gets hotter then this amp should under that load. The tech said it was too hot for him too touch but I dont know if that was him being a bit of a wuss or being serious".

    Okay I'll leave it for you to test in store.

    3 hours later "yeh come and pick it up, we'll talk then"

    So he tells me "okay i hooked it up to this sub and ran it for this at this and blah blah blah - no issues". As for the static? Install it into the car and bring it in for me to check.

    Okay so i did and sure enough same issue - static and squeal. I took it in, the squeal wasnt present but the static was. He tells me "because you habe a new car (VZ) the sensors and modules play with this amp being class d digital". as for the squeal well if it overheats then you would expect it to sqeaul - so it'd be normal behaviour. Just try to keep it cool then.

    I think thats crap but anyway who knows ...

    So I put it on ebay listing it for $1 and listed the issue Ive had.

    The buyer whose into competition audio buys it, sets it up and then tears me a new a-hole. "it overheats, it has 5 decibel difference left to right, it squeals, the audio isnt clear, and only 2 of the 5 channels work and it wont power on for longer then 20 minutes"

    They had a professional audio tech pull it apart and apparantly 6 hours later all he could potentially fault was the power supply. BUT apparantly it got that damn hot it melted the glue inside the box.

    So I decided to just pay them the 100 bucks they paid for it. I'd already lost $400 in 2 months, whats another $100. I want to write it off completely. Jaycar dont want it back, they wont exchange it - I'm over it, and I cannot say Response stuff is anything.

    So I'm going all Alpine now, never had an issue with that.

    To everyone beware of Response stuff. I'm of the belief its still cheap because its exactly that, cheap
     
  2. hakhawk

    hakhawk smooth moderator

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    funny, i have 2 response amps(the previous silver ones), a monoblock and a 4x50w. theyve been nothing but great, dont even think about getting hot.

    i even waited on ebay to score a second monoblock for my install.

    seems theyve dropped again, like a yoyo, the first black series from memory was nothing flash.

    why wont jaycar swap it for a new one? sounds like they were being slack, telling you to "keep it cool" and just put up with it.

    you using the original headunit or an aftermarket job?
     
  3. daron

    daron wizfiz

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    you get what ya pay for and responce stuff is over priced for what it is
    ya can get into a name brand for less than jaycar stuff
    they have techs?
    hehehe
    they have kids with no idea what they doing
    on the good side least the am is gone now and ya can go get good stuff
     
  4. vlv8vic

    vlv8vic <---Brad Quaid = internet stalker

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    you should have made them replace or refund it. they admitted something wasn't right then you were well within your rights to have something done about it.

    Do you have the amp back now? try consumer affairs.
     
  5. Luke0011

    Luke0011 Car Audio Installer

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    Problem with buying amplifiers and fitting them by yourself instantly voids the warranty. Regardless of the amp being genuinly faulty. And everybrand does produce faulty equipment from time to time. Ive had focal, alpine , pioneer amps faulty out of the box. I even had a soundstream amp output 24volts on the rca line from a 12volt supply !!!!!. Cooking a 1400 dollar unit. Ive also had an amp that had 12volts on the case and it still worked. But i do feel sorry for all the guys who fit stuff themselves and then have problems. If your forking out big coin on your gear, it makes sense to get it proffessionally fitted.
     
  6. 1991_Vn2nV

    1991_Vn2nV New Member

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    90% of the time places will refund the item whether it was professionally installed or not though.
     
  7. Phreddy

    Phreddy Bye SV6 - still love you

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    Jaycar have gone way downhill in general lately. All they are now is a Toys-R-Us with flashing lights and electric shocks. And the people behind the counter know less than ever. But I've seen this happen to Tandy and Dick Smith as well over the years.

    (I was in there to get some installation gear - cabling and so on - and most of what I wanted they didn't have in stock. The excuse given to me was "... our store manager and the area manager don't get along or talk to each other, so we're not getting stock in ...." - WHAT?????? Since when should personal problems between managers affect the running of the business? Maybe there's just more emphasis on getting the toys in stock, but not the real "electronic" stuff...)



    I used to be quite pleased with Response stuff - Damn, I run it myself! But I also have done some installs with their gear, and whilst most of them are fine, there have been some silly failures - and getting something replaced - at either their retail outlet OR as a wholesale customer - is just so much pain as to most often not be worth it.

    It's a real shame you've been kicked like that Matt - I know it doesn't help, but I've now had to replace 2 of the 4x50W amps out of my own pocket. I'm turning away from Jaycar myself now - and I've been a customer for over 20 years! They just ain't what they used to be....
     
  8. danja

    danja Swerves for gay koalas

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    I put them somewhere between "proper brands" like Pioneer, Alpine, JL, etc and ****house brands like American Boss. But I've said before, they aren't the be-all end-all of car audio some people make them out to be, they are just (generally) better value for money than most brands.

    I have a Response 400W monoblock for my sub, the quality isn't the best, but it does the job and only cost $250 or so which is fair enough. Doesn't get hot at all. I seem to remember someone having similar issues with the digital 5ch amp recently?

    I was so sad when DS when consumer on us and rolled back their enthusiast line, now I think they've completely abandoned it :( If Jaycar do the same where will we go?!?
     
  9. StoneX

    StoneX New Member

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    I used a couple for my first system and they worked great.... Got hot because I was new to car audio and ran everything too hard but never a problem. Because of that I've always recommended them to people for tightarse systems and no one has had a problem.

    I have heard of several people on forums having problems though... So who knows... All products have a certain defective product percentage, maybe you keep scoring the bad ones.
     
  10. Tasmaniak

    Tasmaniak Not a valid input....

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    for components, I still use WES....just keep getting a blank expression at Jaycar.
     
  11. holdenboy

    holdenboy Custom Car Stereo Systems

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    Hmm, interesting...i have a wholesale account with Jaycars distributor and have installed alot of response gear, be it amps, subs or speakers.....only had one problem with a 800wrms mono (which was in my own car), the amp was 11.5 months old and they replaced it with a new one within 2 weeks.

    Sorry to hear about your ordeal, maybe you should call Jaycars' head office and explain the situation?
     
  12. kopper69

    kopper69 New Member

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    Why not write a letter to jaycar head office or give them a call:

    Jaycar Electronics (Head office)
    320 Victoria Road
    Rydalmere NSW 2116
    Australia
    Ph. (02) 8832 3100
    Fax. (02) 8832 3131

    Tell them exactly what you have told us (copy the post that you have written up if you want). Its good to get the word out for others benefit, but who you really want to be telling is the seller - they are the ones that can do something about it. Jaycar, being a reputable company should be willing to do the right thing or at the very least look into the situation.

    Dont expect anything, just tell them what you have told us and see where they go.
     
  13. Phreddy

    Phreddy Bye SV6 - still love you

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    You might be on the money there Kopper - Matt, I have a feeling that a lot of this might be coming from the staff in that Penrith store. (some while ago they had some reasonably sharp fellas there - I'm talking a few years here - but lately all the staff in there are pretty hopeless...)

    Write to someone at head office, relating exactly this story to them - maybe they might make sure that the appropriate butts in the Penrith store get a damn good kickin'!! (metaphorically, od course... ;) )
     
  14. Heffer_Slayer

    Heffer_Slayer New Member

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    Man that sucks about your amp!!
    I have a response 2x150wrms and it powers my sub fine. At least what i think fine anyway!

    Maybe you just got a dud?
    Sucks you lost all that money but, id be spewing :(
     
  15. garfa

    garfa New Member

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    come on guys. letters wil not get acted on sa they are usually a one time event and companies do not have the time to firstly ascertain if the letter is legit and then secondly take corrective action.

    This is not a good solution, but how ever this is your fault for not insisting on your money back/exchange.

    if you could get the amp back great, go to a store, they will not be able to ignore you.

    I recently had a problem with car seats. they were brought months ago and never installed. However without a receipt i easily got my money back. they tried the whole no receipt=no refund. you must be well imformed and understand your rights.

    Get in contact with the ACCC, read the legislation, do a contract law course, if the consumer does not stand up for their right you will be walked all over.

    i am aware this is not going to be a popular email but it needed to be said.
     
  16. cewing

    cewing Member

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    dam, musta been from a bad batch. I reckon many other people have had the same thing happen do them with those amps, and have kept silent...
    if i buy a no frills brand and it dies, i sort write it off as a loss, and tell myself to not be so cheap.
    I got a rockford fosgate, and after hearing some horror stories about cheaper brands(fires, ergh!) im glad i shelled out the little bit extra.
    better luck on your next big purchase mate.
     
  17. immortality

    immortality Donating Member

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    only heard good things about the responce amps up until this point. was considering using one. they also got a good review in a tech article i read in some 4 banger mag and also SM or SC mags as well.

    no manufacturer has a 100% record, your always gonna get a dud once in a while. like garfa said. stand up for your rights and demand a replacement at the very least or get your money back.

    i think i'll still try one, however i know jack about audio and SPL so it won't make any difference to me as long as it does a good duff duff:D
     
  18. Vg-ute-mad

    Vg-ute-mad New Member

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    So true Phreddy! I walked in there last year for some 2 Gauge power cable to do a install on a mates car, and asked for some 2 Gauge and he looked at me like I had two heads lol. I had to show him using their catalogue. Sure enough if he was learning, but cables comes under the basic knowledge that you need to know to work in a electronics outlet like that. I found out later, that they had lost all the good staff due to pay issues. So now they get anyone to work there. Suppose if you throw peanuts, you get monkeys!

    But Torquative, get onto their area manager and talk to him about it and tell him or her, that you will get on to the department of fare trading, if nothing is done about it. It's your hard earned money, why not? :)
     
  19. PINKY355

    PINKY355 New Member

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    Just watch which Alpine you buy and for the matter, any brand. Ive seen exactly the same Alpine speaker cones being sold as of one the cheaper Jaycar range. Obviously with different branding on them. The Jaycar ones were $60 a set and the Alpine were $130. This was a couple of years ago but it shows that alot of companies outsource more than just components but infact whole products. As stated by some of the guys above, Most of the time you get wha you pay for and sometimes you get a bargain.
    For the money over the years I've used a fair bit of the Jaycar "Responce" range and without problems.
     
  20. Galixia

    Galixia New Member

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    im running the response 6.5" splits in the the front and Venom 6x9" in the back... all Jaycar brought... i paid like $170 for all the speakers the splits have a bit of a crackle in them if i try to pump them but down low they have great sound. the only problem i have with the venoms is they r a bit quite so have to turn the gain way up on the amp to keep up... but i dont care cause i got what i paid for... one of my tweeters stopped working so i took it in there and was given a new one straight away...
     

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