Dealership spare parts, do these guys know what they're talking about?

[Madivad]

I feel that everytime I ask my Spares guys a question, they're just stuffing me around.

1. I asked them for the coin tray/front smokers box, albeit, not the smokers version (I just want the big box). I got a price of ~$60 for the box alone (I had heard that's the holden price) but was then told the facia was another $30! I thought about it for a bit while he looked up other stuff. When I said "ok, order it" he then tells me the facia is ONLY available in Platinum, not black as is what I want. Well that's pretty useless. But...
2. I could order the smokers kit, because in the smokers kit, you get the black one, but I wanted the full size box sans power adapter. His response: "can't do it, not in black anyway"
3. I asked for a power socket as is in the center console. I ASSUME that socket plugs into a plug under the console. Yes I could order that, somewhere around $20-30 (includes some mounting ring)
4. However, the boot one no longer comes in "kit" form, comes with no instructions and is the same as the center console—ie, it has a plug. I said I wanted the one that goes straight to the fusebox, to which he said, "Holden don't do that anymore. It has a plug." I HAVE LOOKED, and I can't find the plug in the boot for it When I told him this, he said I'd have to get them to install it.
5. the clips for the boot organiser are $10 each? is that ridgy didge?
6. holden does not make any form of mobile phone holder for the VE (this is what he is saying)

In the end, after walking in expecting to spend a couple of hundred dollars to get the center console box and cover, two power sockets (one with plug, and one with wire to fusebox), boot organiser clips and possibly a mobile phone holder; I ended up walking out of there spending (and getting) nothing.

Is it just my dealership, or is this the norm? Unfortunately, the next dealership is more than an hour away.

a. Are the facias's only available in Platinum?
b. Can you get the power adapter that wires into the fusebox still, or are they discontinued?
c. Do you have a choice with the power adapter to have either a plug or wiring, or is it just plug only, or wiring only?

I have tried looking for these things on ebay, and other sites as I have found in these forums. But these things, I am just not finding.

[Shm1ck]

Did you get part numbers? If so write me down and I'll look into it for ya. I think I know the clips you are talking about, and yes they are pricey! No idea why tho.

As for the Spare Parts guys, I work with them and they are very knowledgeable!

[Madivad]

I only have the parts numbers as I found in one of the threads here. When I said I had something (ie the part numbers) he said, my numbers would be wrong anyway. When I asked him for the parts numbers he had, he said, "it doesn't matter, you don't need them."

• 92186334 boot 12v adapter—I'm pretty sure this wires directly into the fusebox
• unknown - 12v adapter with cap, that has the plug on the end (2/3 pin)
• 92143928 phone holder ** and
• 92181984 mounting platform ** and
• 92175840 phone harness **

I'll have to dig out the numbers for the smokers kit/front consol box. I don't really want the actual smokers kit, I just want the empty box with lid (in black).

[VS_Pete_1]

Did you give him you Vin. number mate?

[Madivad]

Did you give him you Vin. number mate?

I didn't. What difference would that make? He did know I'd bought the car in the last week, and I did tell him the model.

[Sabbath']

I didn't. What difference would that make? He did know I'd bought the car in the last week, and I did tell him the model.

Giving him the VIN can help him to narrow down his search for the items you're looking for specifically for that. Some parts interpreters know what they're talking about, others are crap. If you think they're giving you the run around, go somewhere else.

[bonners]

I have a mate who works in parts and he certainly knows he stuff. Every time I ring him he sorts it quick smart.

[GAMBLR]

It doesn't help that some of the parts are listed in totally the opposite area you'd expect them to be. They've shown me the screen when I've asked for a certain part, and often it looks like a total mess.

But it's like any occupation - you will find bright sparks who know where everything is and what you're on about, dumb f***ers who don't know a Commodore from a Camry, and everything else in between.

[Adds_05]

what dealership? gosford or wyong?

I only have the parts numbers as I found in one of the threads here. When I said I had something (ie the part numbers) he said, my numbers would be wrong anyway. When I asked him for the parts numbers he had, he said, "it doesn't matter, you don't need them."

With a comment like that im guessing wyong?

[VS_Pete_1]

I didn't. What difference would that make? He did know I'd bought the car in the last week, and I did tell him the model.

So you will ask him for a rear door trim and the colour will be pink to bad your door trim is white so don`t bitch.

You get it now give them your Vin. Number.

[showbags]

Some dealers now won't even help you unless you've got a vin number. They'll tell you to come back when you've got it.

[50LTRv8]

Some dealers now won't even help you unless you've got a vin number. They'll tell you to come back when you've got it.

I have the vin in my phone for that exact reason

[VS_Pete_1]

I have the vin in my phone for that exact reason

Me too and the engine number

[VS_Pete_1]

I didn't. What difference would that make? He did know I'd bought the car in the last week, and I did tell him the model.

Ok. lets play a game.
You be the Parts Interpreter.
I will be you.
My car is a 1997 Vs Berlina wagon you know the one.
I would like new door knobs mine are faded and I what new ones.

Now you go and find the ones I want.
And I want the part number

With out a vin number

[VS_Pete_1]

I`d like a answer asap.
Thanks

[donthree]

hi you can buy in other colours, smokers pack around $123 power socket for boot $38 does not have plug comes with fuse to plug into battery comp black box, can buy just coin box complete, lid is not separate, can if i remember buy cig lighter with plug on its own

[greenacc]

I asked them for a towbar kit for a VE once. He says " There's no kit for a VE, the individual parts cost X+Y+Z+++ = about $800. me " Really ? " him "yep"
me - gets the part number elsewhere for the kit and rings him back, " how much for 45613546545613123 ? him " tap tap tap ..... $560 !" me " Really ? " him "mmmm"

[Madivad]

In that case then, where is the best place for me to find the parts numbers I need?

[jas98]

ive never given them my vin or been asked for the vin on my vs commodore

i just get asked quickly what engin size and or part colour i want and waht year. and yeh i get exactly what i want

i suppose its very different with newer cars

[VS_Pete_1]

Youv`e got a very good Parts Interpreter

[BumbleBeeSSVR]

I used to ring the dealerships ordering parts for a panel shop, and the first thing they'd ask for was the vin.
I remember having to order a tail light for the ex's 323 astina and i forgot to take the vin with me.
Ever had to ask your missus to find the vin number on her car? faark me....

[Sabbath']

I used to ring the dealerships ordering parts for a panel shop, and the first thing they'd ask for was the vin.
I remember having to order a tail light for the ex's 323 astina and i forgot to take the vin with me.
Ever had to ask your missus to find the vin number on her car? faark me....

She couldnt find the rego label?

[showbags]

I used to ring the dealerships ordering parts for a panel shop, and the first thing they'd ask for was the vin.
I remember having to order a tail light for the ex's 323 astina and i forgot to take the vin with me.
Ever had to ask your missus to find the vin number on her car? faark me....

I wouldn't even bother trying that one. Much less of a headache to drive the 20km home and get it myself.

[eggs]

I was buying a new rear bar last week and they wouldn't even talk to me without the VIN. Luckily I also have the number in my phone.

[The X Man]

Same, i always give my VIN that way you know you will get the right parts for your ride. I do deal with two dealerships in Adelaide, Hamilton Holden and Claridge Holden, both have been fantastic fullfilling my requirements.