How do I go about getting warranty for a broken engine mount?will they pay for labour

[admir87]

Hi everyone, just had a mechanic look under my car at suspension, etc, and found that an engine mount i replaced a year and half ago has broken the pin on it.

Its a kelpro mount, with 2 year warranty.

How do I go about getting a replacement, and will they pay for labour?

Thanks in advance.

[Sabbath']

Your best bet would be to get in touch with the people who you got the engine mount off. They would be able to route you to the right people to deal with your issues.

[admir87]

thanks man.

Ye i bought them off repco, so I will be in contact with them as soon as they open. But I had my cousin install them. Hes currently on holidays so I wonder if they will pay for installation/labour?

[hako]

I wish you luck - first you need to prove it was installed professionally by a licensed mechanic and that it's failure was not due to another component failing. But you never know your luck. You must have the original docket for the engine mount and then take the mount and your receipt back to where you bought it from. They may also ask for your speedo readings before/after failure just to make it difficult.
However, you may strike a friendly face behind the counter who says"no problems" and gives you a replacement with no further questions asked. I would doubt very much that they would pay for the labour to replace it but again, you never know your luck. May pay to contact Kelpro direct.

Good Luck.

[hakhawk]

they might replace the mount, it will have to be removed and sent to them most likely. they wont pay for labour. dont expect a direct replacement there and then, you'll just embarrass yourself.

[FstStig]

Bloody hell, don't be so cheap and go get another one.... It's a bloody engine mount and if you got you're cousin to install it and he isn't fully qualified then this thread is just a big fail.

[admir87]

Bloody hell, don't be so cheap and go get another one.... It's a bloody engine mount and if you got you're cousin to install it and he isn't fully qualified then this thread is just a big fail.

mate keep your CHEAP comments to yourself. If you like throwing $50 or so on an engine mount every year then go ahead.

and YES, he's qualified, but did it on a weekend for me, not where he works.

[woteva]

Give them a call --> MOTOSPECS automotive aftermarket products - incl brakes, suspension, transmission & electrical

[FstStig]

mate keep your CHEAP comments to yourself. If you like throwing $50 or so on an engine mount every year then go ahead.

and YES, he's qualified, but did it on a weekend for me, not where he works.

Don't be such a tool next time and buy Genuine then... You obviously got a dud and you want them to replace it for nothing, what are the chances you are going to get another dud?

[admir87]

Don't be such a tool next time and buy Genuine then... You obviously got a dud and you want them to replace it for nothing, what are the chances you are going to get another dud?

Obviously if its a dud, i do want it replaced for nothing!

I dont know the quality of kelpro mounts, but i know most shops use them. In my case though, in one year, one has broken its pin, and the other has sagged a fair way.

I guess this can be a warning to all to maybe go genuine on mounts and not rely on aftermarket ones.

[FstStig]

Exactly the point I'm making. If you have already had 2 engine mounts from the same company stuff up on you in 1 year, then it's pointless in getting them replaced for nothing. That's why you're better off swallowing you're pride and just go get 2 new ones from Holden.

[bpefi]

Unfortunately Kelpro is pretty much the only one doing engine mounts & I would avoid them especially any useing non rubber items as they transmit too much vibration through the car & break. You would need an original reciept & warranty would be for 12 months so if you get something your lucky