Ok guys I have this question on the real benefits of having your car serviced by Holden. Ok here goes- I had recently bought my VX Calais 2000 model and it came up to the 80,000km service. So being a new car I booked it in for service at Barloworld Holden, Glen Waverley here in Victoria (Formerly Geoff Braidey). I had a list of problems that needed to be rectified also- Front Headlamps dim including fog lamp on drivers side, Electric antennae clicking when it goes up and driverside electric seat has slight movement (Rocks forward and back a little). So I booked it in for 7am morning. However instead of going home I stayed their in their plush lounge watching television and reading magazines. Roughly about 1030am I was told that the brake pads needed to be changed front and rears. A total of 397 bucks was charged for this on top of the intial service. Then the electric antnnea mast needed to be replaced 136 bucks for this and then lastly the front drivers seat needed to have the runners replace which would cost about 500 bucks. I told them to do everything except for the runner replacement shocked at the price.
All was going fine when I was expecting to take the car home about midday. I was told that the the headlight dim and foglight would take sometime as it was an electrical problem- and if I wanted to go home and comeback this afternoon. I said Nup I will just wait in the lounge till everthing was done. It took about 2 hours to rectify and as you can see the workshop from the lounge, I was able to spectate what the mechanic was actually doing to my car. I noticed that he was walking around here and their taking his time and occasionally glancing at me watching. After he had finsihed he drove it out of the workshop. I had to wait about another half hour wondering what had happened to the car before I decided to ask what was happening. The car had actuallly finished and was parked at the rear. Anyway the total cost of this service and rectifying everything that I said except for the seat runner was $951.45c. It all went on my plastic card- and buy god by the time I left I was in a bit of anxiety and shock. Even to tell the Misses about how much it cost to do the service.
Well anyway 2 weeks later the front headlamp and fog light went dim again, but instead of taking it to Holden, I popped into my local mechanic of whom I had always serviced my other cars. All up within 5 minutes he changed a blown fuse and the front drivers headlamp bulb for free. But five minutes was taken for this job-- So what the hell were those Holden shits doing for almost 2 hours??? Labour was charged by Holden at $416.50. Since these buggers I presume are paid by the hour I feel that they just took their time to fix a simple problem so they can charge their exsoberant prices. I feel that I have been a sucker in going to Holden in the first place. After this intial disheartenedment I will no longer service my car at Holden except get it done at a third party mechanic at less that half the cost. Am I being to critical at Holden (Barloworld/Geoff Bradey)? or is it this specific dealer charging what hee feels like charging? Please give me your opinion on this matter and if you really do think I have been somewhat ripped off.....
dealers are arrogant. i recommend trying a friendly independent operator - they tend to value your custom.
Ouch.. That's a bit harsh... I got new pads, FE2 fitted, machined disks, 130 000km service, wheel allighnment.. I think that;s all.. for $630 an dthe guy picked my car up and delivered it back to me..
If there is anyone in Newcastle that wants a great mechanic PM me.... The guy is fair dinkum and you know you can trust him. He's olso great with the elderly.
QUOTE (Robbie @ Mar 19 2004, 11:59 AM) He's olso great with the elderly.
you mean he connects well with old folks or he does work on old cars?
Well I guess I have been had. So thats the last time I am going to Holden again. I personally think its a lack of respect and they probably think that cash is grown on trees. The sad thing about the whole situation is I really earn my money through hard work staying up for nightshifts etc.. and to be ripped off really hurts.
What you gotta remember about dealers are :
1. They don't make that much money on a new car sale, its the services that they make a lot of money on. They know that 9/10 new car customers will come to them for services.
2. Most general service mechanics are apprentices who really don't have the experience or knowledge that some of your smaller service stations do.
I never take my car to the dealer, but I would reccomend taking it there until your warranty is up.
The other benefit of taking it to a dealer is that you can put what you just wrote here into a letter and send it to Holden's headoffice and I wouldn't be surprised if you get the seat problem sorted out for free.
With the brakes, you tell them not to worry about replacing them and then goto another place and they would have done it for about 1/2 the price.
Hard luck bud - you live you learn eh?
Well ha I sure did learn from the buggers-Ouch burnt once twice shy I guess.
Thanks for your response
QUOTE (jules @ Mar 19 2004, 01:26 PM) QUOTE (Robbie @ Mar 19 2004, 11:59 AM) He's olso great with the elderly.
you mean he connects well with old folks or he does work on old cars?
He connects with the old folks.. Picks the cars up, drops them off and doesn't rip them off.
I'm about to have my VT go in for it's 140000k service.
If the holden dealers are gonna rip me off, i'll take it somewhere else.
I've heard Ultratune are pretty good with commodores, but is there anywhere else to go? I don't really want to take it to my local guy, as i'm sure all he knows about new cars is what the workshop manual tells him. (He's great with carby's, but wouldn't know what a Engine Management Computer was if you threw one at him!
Can anyone recommend someone in the eastern suburbs of melbourne?
Ultratune if they keep to the handbook etc and record it in the log book.
If not Holden would be the way to go.
And sherman as for your original post I'd call holden (main branch) and tell them you weren't happy with this particular branches service.
Well I doubt Holden will do anything about it if I complain, however my next service will be somewhere else. I am fed up with manufacturers ripping off for simple and easy jobs that usually take half hour to do. What I have understood is these punks a paid by the hour and when they say to drop your car off in the morning- that usally means they will say to you that they worked on the car from say morning to midday and the labour costs alone will calculate from the time you dropped it off to the time you pick it up. It my case the labour was about 400 bucks. A damn rippoff if you ask me.
Yeah I know what you mean, when you take your key in to get a new remote assembly put on it. They charge 30 or so dollars for the key assembly and 50 for labour. I watched the guy and all he has to do is undo two screws, put in a battery, screw it back on.. then according to the lady at the counter *reprogrammed it*
which really confuses me, as the remote was ordered in through the vin number. my dad got told it was going to be 15 minutes max.
I waited 15 minutes for the guy to get back from lunch - then another 10 for him to get it back into the workshop, about 10 for him to do it, and another 10 for the lady at the counter to realise he'd finished and pick up the key.
But back to what you originally said, I doubt they'd do anything if you did complain, but its worth it anyway, gets it off your chest and sometimes you get results, I've got good reports on Holdens Main branch, they've always helped me out. If they got a few complaints they'd probably check it out.
Once bitten twice shy I say.
I took my VR to holden for a service, they did it cost me about 500 bucks, but then for the next service I took it to a local mechanic, he commented that the radiator fluid had not been changed for a while. i got him to do a test stick on it which said it had not been changed for 12 months or so. Went back to holden who when I checked the bill had charged me for disposing of the coolant and new coolant on the last service. He did a test stick on it and said it had been changed.
What the d*** didn't know is I had done my research and new that the reading his test stick produced was no change, so I asked to see the manager. He returned the money for the disposing of the coolant and still charged me for the coolant.
Now I dont take it to holden, I take it to the local dealer, he charges half as much replaced the coolant for free and now gets most my business.
But a note for going to local mechanics, KEEP your reciepts. For warranty purposes, make sure thay sign the book, I didn't and I got hit for 400 bucks for a broken feul pump. Am in the process of chasing this up, I will get most of it back bar the inconvenience, so keep the reciepts.
On the other hand I take my VX to a holden dealer at Kadina in South Austraila, get a great price and great service, no hassles and the car is detailed every service. I have learnt to shop around, and being from port pirie, I wouldn't let port pirie holden touch the VX it is like a baby. Kadina do do a good job though.
Yes this show two sides, I guess but I have been bitten by local holden dealer and wont return. When I told the kadina holden of my problems they offered me to take the car in for a free checkup, not bad they will fix up the problems that the other holden dealer went and did.
So it is a local mechanic for the VR and Holden Kadina for the VX.
I think the mechanical/service industry is gone to the dogs in this country. It is very hard to find an honest mechanic and the way things are going it aint going to get any better. Personally unless you sit and watch what they are doing who knows what the hell they are saying they are doing when they havent done the job and you end up paying for work that hasnt been done. Whats to say they don't sabotage the vehicle or a part in someway just to make you comeback and get it repaired again to scum more money from you? It has crossed my mind time and time again. This industry needs to be policed someway to protect the consumer from getting ripped off. We as consumers are constantly getting dumped on by rogue dealers.
visit ONE - i booked mine in to get wheel bearing checked out as they were making some serious noises, told them i needed a speaker grille changed, and there was also a clunking noise from the driveline upon pulling up
end of day came - wheel bearings were fine (charged $35 to hoist is up and spin them like a DJ) didnt charged me for the test drive! but charged me $32 to fit a $14 speaker grille.
drove out - wheels still make same noise, not happy jan
visit TWO - told them it needs new wheel bearings, took a mofo for a drive, car didnt make the clunking noise but did describe exactly when it usually does it. pops says it might be the splines in the diff? errr like id no so booked in next day or two or whatever to get diff checked out, and wheel bearings checked out again.
visit THREE - car is there just after 8.30am. told it wont be ready till 4.30 depending on how far they go with the diff blah blah.
rang them at 3.50pm to find out what the go is, was told car needs a diff chatter kit which basically consists of a seal and oil change, guy said 'ahh were having trouble finding the noise in the front' told him AGAIN the fu*ken wheel bearings are gone!
dad went to pick it up later and make sure one of them went for another joyride to make they have there hearing aids in and can realise there knackered.
both your wheel bearings are gone. REALLY!?!
took two time consuming visits and $35 to tell me i have wheel bearings gone.
loser service guy said we'll order one asap and do the bearings all at the same time.
its been 3 weeks since they were ordered and there coming from spicer in nsw. now i live in vic, so really wouldnt take that long to get here.
but as i later found out what they do is fax off what they need, theres no human comunication, they dont ring them to find out where the stuff is they just work there get paid, go home with a smile and wait till the orders are in. ohh they do go on the net to see the status of the order --> being processed. derr!
p.s peoples my car is a vx calais with lsd. has under 50,000kms and im pretty sure most of u should no that wheel bearings are good for 100,000kms. what happend to mine? whod no. oh my car is under warrently til oct. i HOPE my kit is in b4 then as i dont want to pay anymore money those faggot holden losers.
My VX is now out of warranty so i do it myself. Front pads cost me $60 bucks and 45 minutes to change.The dealer told me that they needed to be changed and wanted to charge me 200 bucjs so i tild em to get stuffed !
I suggest you find a good mechanic and stick with em- stuff the dealers !
I feel for ya man. I had so much stuffing around with Holden In Fty Gully. I bought my VX in Burwood and I'm about due for my first service 50,000. It's got the Holden Certified sticker so hopefully that will save me a little bit of money for the time until that expires but I hope i dont have the same problems that you have had.The problem is I'm kinda stuck with the dealer until the warranty expires. They are the kings of "While we were fixing this we found this also and thats gonna cost you a total of 700 bucks"...
Yeah no worrys- Mine is again due for a service and I have begun to hunt around. Did anyone see Today Tonight last night? They did a test on 3 different cars re-creating a fault in the injector lead by just pulling it out and then they took it took some mechanics to get it checked out. What eventuated was one lady getting charged up to 1000 bucks etc etc etc when in fact the job should have been done for free aka loose connection!!. 3 independant Mechanics charged their heads off and only I think 2 or so came out with the work done for free. What ever the case taking it to say UltraTune does not mean that its going to cost cheaper, what in fact happens is these franchises can charge whatever they feel fit for a service because they are independantly owned. That test was done with 3 different people taking their cars in for the job, 1 Women, 1 Man dressed in a Business suit, 1 elderley pensioner- so the women was the one to get the 1000 buck service charge, the guy in the business suit got charged in exccess of 300 bucks and over and the pensioner I think got the least charged. Mechanics a money hungary mongrels and as this test sees it, it is becomeing ever increasingly hard to find a honest mechanic.