anouther F U holden thread

[esca_ByDesign]

ok story time.

bought some VY HSV pedals for my car for christmas from holden and asked the guy how to fit them. he said its easy as, takes 5 minutes and look it up on the internet.
i thought he was a bit rude but thought id give it ago first.
went home, looked on internet, fitted brake and foot rest easy but as i was reading the accelerator is a bit tricky, tried for 2 hours trying to do it and said stuff this ill take it back to the #### head.

went back on friday and said mate its not so easy can you do it for me, he said no you gotta make a booking and bring it back monday. he then said he had no idea how long it would take, after he already told me 5 mins when i purchased them.

went down today to get them to fit it, around 11am, and he said come back at 3? i said are you ####ing kidding me? ill wait here cause you said it would take 5 minutes. sat upstairs for 1 hour and 15 mins, finnaly it was fitted and as i was walking back to my car he said "thats $49.50 thanks mate". he had never said anything about charging me even when he took the keys, so i said get stuffed. he kept going saying we cant do it for free blah blah blah ill call the police.

so reluctantly i paid it and told him not so nicely that he is an idiot, and now im never going back to that holden, or any holden if i can help it.

the main point is he said it would be easy, didnt even try and help me, when i came back he wasnt helpful either, and then decided to charge me.

all in all, a shit expierence, #### YOU HOLDEN
thoughts?

[Brett_jjj]

What holden dealer was it,Id name them on here so everyone can all avoid going there.If he said it takes 5 minutes to fit them,and it took them an hour,he either doesnt know what hes talking about,or doesnt care much about the customers.Either way,its best to avoid taking your car to places where the people there have an attitude like that..

[delcowizzid]

you bought aftermarket parts and expect them to fit them for free LOL

[esca_ByDesign]

Patterson Cheney Holden Vermont.SE Melbourne.
the guys name was Andrew something and he was fat.

[esca_ByDesign]

you bought aftermarket parts and expect them to fit them for free LOL

yeah, so? the holden dealer in Lilydale fitted my WK side indicators and passenger seat rail trim for free. if i pay for over priced genuine parts the least they can do it fit it.

[VTSSDUDE]

Sorry dude you can't expect a mechanic to fit parts for free whether over priced or not. The side indicators and rail trim are only a 5 minute job, The accelerator takes about about 30mins hence why they charged.
I have done my VT, and I actually found the brake pad harder to fit then the accelerator. Some people have claimed to have done the accelerator whilst still in the car. I took my pedal out and did it, but now I can probably do it blind since I know how the pin is held in. You should have had a go at doing it yourself. I had never done one before. Just a matter of pushing the roll pin out and in again.

[esca_ByDesign]

yeah i did have a go, its hard to work in your footwell with no light and trying to see on the other side of the pedal.
i can understand why i got charged now because yes it is a bit harder than the others, but the point was he was arrogant and told me it was piss easy, like i was an idiot for asking, then didnt even tell me he was gonna charge me when he did fit it.

if he warned me its a bit tricky and told me the can do it for a small charge if i cant it would have been fine, he must have missed the part about customer service when he got the job.

[TMM]

consider yourself lucky. I did my brake pedal and footrest, took 5 minutes max, easy. The roll pin defeated me. Garry and Warren Smith Holden took two and a ####ing half hours to do my accelerator pedal, charging me $80. Not to mention i was told it would take "half an hour" and they were also rude and arrogant when i asked what the hell was going on after an hour of waiting. They were the only dealer near me that i hadn't had a bad experience with. Well now they can all get ####ed, i only go to Holden to get parts i cannot get anywhere else now.

Just a matter of pushing the roll pin out and in again.

Holden actually use a new roll pin due to the possibility of metal fatigue causing the old one to fall out again.

[VTSSDUDE]

Bloody hell mate, it took me about three hours and about 30 minutes was getting the brake pedal on. I had to pull apart half the bottom part of the dash to get up to the bolts on the accelerator pedal to take it out.
Holden will always use new things like that, it's just to cover their back sides if by the chance your pin fell out, I couldn't see mine falling out, it was tight to get out and tight to get in. They are roll pressed high tensile, they shouldn't loose too much of their strength.

[Sean880]

Sorry dude you can't expect a mechanic to fit parts for free whether over priced or not. The side indicators and rail trim are only a 5 minute job, The accelerator takes about about 30mins hence why they charged.
I have done my VT, and I actually found the brake pad harder to fit then the accelerator. Some people have claimed to have done the accelerator whilst still in the car. I took my pedal out and did it, but now I can probably do it blind since I know how the pin is held in. You should have had a go at doing it yourself. I had never done one before. Just a matter of pushing the roll pin out and in again.

Yes I agree.

What is it with these people who expect to get things for free and then whine when they get charged for a job that takes about 30 minutes or more.

The world does not owe you.

If you cannot do a job yourself and take it to a mechanic to do then you will have to pay - whether at Holden or somewhere else.

You are not entitled to free work just because some dill in the parts department told you it was an easy DIY job. Maybe for him it was - but that's irrelevant.

So giving a Holden dealer a blast for this exercise is totally unwarranted.

[Verynice]

WTF??? It took me 3 hours to do, its not their fault really if they tell you wrongly how long it will take...........

And WK side indicators are a straight swap!!! shouldn't be charged a thing for it anyway, you should have done it yourself. A trained monkey could do it in 10 seconds

[paynetrainvy]

There is a thread on here that states it's a pain in the ass job an will take some time. But there are detailed in struggling and if you follow them it makes alot easier.

[esca_ByDesign]

There is a thread on here that states it's a pain in the ass job an will take some time. But there are detailed in struggling and if you follow them it makes alot easier.

you missed the point mate, i didnt know if it was hard or not, he said it was easy and was patronizing me.
if he told me it was hard it would have been a different story.

[paynetrainvy]

No I get that mate. Something I learned very quickly is to just ignore what they say cause 99.9% the time there wrong.

[wamboin23]

lol.

if you went and bought an oil filter from a Holden dealer, and he said it was an easy job, just screws off, and when you get home you can't unscrew it cause it's too tight, are you going to whinge when they charge you for a service to get it off?

and you won't be buying parts off of a tech, you'll buy it from a parts interpreter, he is just going off how it looks to work on the picture.

[Darcon666]

Make an official complaint, in writing, against the guy to the Dealer principal and/or Service Manager...

[uteaddict]

far out if any of you read the posts the point is he is complaining about the customer service not the frickin charge...

[Cameron P]

LOL i love customers like you who whinge about paying to get parts fitted!!

do you have a brother who owns a range rover sport?? he thought cause he bought a $200,000 car that parts and labour should be for free :P

but yeah older 'bigger' parts interpreters dont seem to care.. so try and steer clear of them and you will be sweet

[glenn l]

you bought parts from a parts interpreter, he proberly would know where the parts went let alone how to fit them.

[Cameron P]

LOL to be a parts interpreter these days you have to do a mechanics coarse... so yeah..

[Verynice]

Good customer service is hard to come by these days, ESPECIALLY holden, they cant even sell a car properly....

[Sabbath']

LOL to be a parts interpreter these days you have to do a mechanics coarse... so yeah..

Cool story bro!

To O.P,

You bought parts from Holden, not Supercheap.

[esca_ByDesign]

You bought parts from Holden, not Supercheap.

what does that mean? id think holden would be more inclined to help me for free than supercheap, i can even get someone to tell me the rght advice in there.
me: "What's the best branded wax to use mate?"
response:"Look mate, wax is a waste of money just get some good polish and your set"
me:"........?"

[Sabbath']

what does that mean? id think holden would be more inclined to help me for free than supercheap, i can even get someone to tell me the rght advice in there.
me: "What's the best branded wax to use mate?"
response:"Look mate, wax is a waste of money just get some good polish and your set"
me:"........?"

Holden Parts and Holden Service are two seperate companies. Spares get paid to sell the part, Service get paid to fit the part.

[old mate]

cmon mate, fair shake of the sauce bottle.

by your logic, if i go into a store and see something on a shelf without a price tag which is usually worth a bit of money (which i know), i shouldnt have to pay anything for it. and i have every reason to be annoyed when i get asked to pay for it.

derp.