Cursed CX8
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OK guys. This really is a rant thread, but its got a point behind it. For around 4.5 years iv worked front of house in many of Melbs restaurants, including crown casino's high roller bars and 2 restaurants listen in the American Express Hall of fame.
For a long time there has been a simply rule of hospitality, one cardinal rule: " Dont **** with the person who carries your food" This applies to anyone working at a restaurant. Dont **** us off.
All too often people are just genuinely rude towards Waiters and Waitress's. As a senior member of my restaurant I get complaints from my staff weekly about the way patrons have treated them, or things they have had said to them.
Below I have made a list of things to avoid doing, and great ways to insult a restaurant.
1. Turn your phones onto silent or off. Its rude to answer your phone at a table and leave your guests, but it also waists out time when we are taking an order etc and you are on your phone.
Recently I had a man wave me to his table, He was on the phone but i went over as he was obviously going to ask for something... Only for him to snarl at me and tell me to leave him alone.
2. Dont call a staff member over if you dont want anything.
3. Dont bring your own food to a restaurant.. Yes it happens
4. If your going to come to a restaurant then eat. I often take bookings only to find the people on the table are not eating because they ate before they went out.
5. Make bookings with as much notice as possible. It helps managers to roster.
6. Keep the restaurant updated with the booking numbers. Nothing is worse that expecting 20 to arrive and having 11 show. Thats effectively $400-$600 lost in my Restaurant.
7. Never clap, whistle or click for the attention of a staff member. If you need to get served etc then maintain eye contact with the staff member or make yourself known next time one walks past. A simple "excuse me, may i have another Draught" is enough.
8. If your going to bring a pram or need room for a high chair please tell staff when you make a booking. It speeds up your service, gives you more room at a table and helps us organise out floor plans for the evening/lunch.
9. If you are going to go out with a large bunch of people, even short notice is appreciated. Tonight I had a walk in table of 12 and I had to re-arrange part of the dining room to seat them. If they had of called even with an hours notice it would have stream lined the process.
10. Even if you dont want to be best friends with your waiter, dont be rude to them
11. If making a complaint, please oh please back it up with something. Its not good telling me that the 500gram steak you just finished was tough. The only way we can fix it is to tell us and prove there is a problem. Remember, everyone is human and we will go out of our way to fix it, so their is no point to being rude.
12. If something doesnt make sense on a menu, then ask a staff member, dont order the dish and complain its not what you expected.
13. Regular customers often form close bonds with staff, i can think of many i have formed over the years. But dont abuse it....
14. I beg that you dont hit your cutlery against a table, it only makes noise and wont speed up your meals.
15. Food takes time, chefs are not microwaves. Remember that next time you are in a restaurant and the food is taking some time. Food also takes longer to cook on cold days and in busy periods the food will take longer due to the back log. So next time your in a restaurant at 7pm and you meal has taken 30 minutes. Have a look around at the 200 people next to you and think "wow the chefs must be busy tonight"
16. Never tell a waiter to get a real job, no matter if they are full time, manager, or casual. Many of us take our jobs very seriously and enjoy them alot. Dont tell us we could make more money as a doctor. We DONT CARE!
There are so many more, but ill post them as i think of them. Feel free to do the same.
For a long time there has been a simply rule of hospitality, one cardinal rule: " Dont **** with the person who carries your food" This applies to anyone working at a restaurant. Dont **** us off.
All too often people are just genuinely rude towards Waiters and Waitress's. As a senior member of my restaurant I get complaints from my staff weekly about the way patrons have treated them, or things they have had said to them.
Below I have made a list of things to avoid doing, and great ways to insult a restaurant.
1. Turn your phones onto silent or off. Its rude to answer your phone at a table and leave your guests, but it also waists out time when we are taking an order etc and you are on your phone.
Recently I had a man wave me to his table, He was on the phone but i went over as he was obviously going to ask for something... Only for him to snarl at me and tell me to leave him alone.
2. Dont call a staff member over if you dont want anything.
3. Dont bring your own food to a restaurant.. Yes it happens
4. If your going to come to a restaurant then eat. I often take bookings only to find the people on the table are not eating because they ate before they went out.
5. Make bookings with as much notice as possible. It helps managers to roster.
6. Keep the restaurant updated with the booking numbers. Nothing is worse that expecting 20 to arrive and having 11 show. Thats effectively $400-$600 lost in my Restaurant.
7. Never clap, whistle or click for the attention of a staff member. If you need to get served etc then maintain eye contact with the staff member or make yourself known next time one walks past. A simple "excuse me, may i have another Draught" is enough.
8. If your going to bring a pram or need room for a high chair please tell staff when you make a booking. It speeds up your service, gives you more room at a table and helps us organise out floor plans for the evening/lunch.
9. If you are going to go out with a large bunch of people, even short notice is appreciated. Tonight I had a walk in table of 12 and I had to re-arrange part of the dining room to seat them. If they had of called even with an hours notice it would have stream lined the process.
10. Even if you dont want to be best friends with your waiter, dont be rude to them
11. If making a complaint, please oh please back it up with something. Its not good telling me that the 500gram steak you just finished was tough. The only way we can fix it is to tell us and prove there is a problem. Remember, everyone is human and we will go out of our way to fix it, so their is no point to being rude.
12. If something doesnt make sense on a menu, then ask a staff member, dont order the dish and complain its not what you expected.
13. Regular customers often form close bonds with staff, i can think of many i have formed over the years. But dont abuse it....
14. I beg that you dont hit your cutlery against a table, it only makes noise and wont speed up your meals.
15. Food takes time, chefs are not microwaves. Remember that next time you are in a restaurant and the food is taking some time. Food also takes longer to cook on cold days and in busy periods the food will take longer due to the back log. So next time your in a restaurant at 7pm and you meal has taken 30 minutes. Have a look around at the 200 people next to you and think "wow the chefs must be busy tonight"
16. Never tell a waiter to get a real job, no matter if they are full time, manager, or casual. Many of us take our jobs very seriously and enjoy them alot. Dont tell us we could make more money as a doctor. We DONT CARE!
There are so many more, but ill post them as i think of them. Feel free to do the same.