Barloworld Holden - Buyer Beware

[tommo82]

So I had decided to trade in my current vehicle for a new SSV LE.

Took my car into Barloworld and they inspected the car and went away to put together a trade in/sale deal for me.

They called back a few days later and offered the following:

Trade in - $42k
New SSV LE - $54k

The 'sales person' explained that they had initially valued the car at a lower figure (in the $30's) but after length discussions among their team they could offer the above price of $42k.

I thought that was a fair deal and decided to proceed.

I gave them my credit card details for a deposit, and arranged to pay out my current vehicle lease to the leasing company.

Then today, when I am about to finalise the sale, Barloworld call me.

"we have made a chronic mistake in the valuation of your car and can now offer you $4000 less than the price originally quoted".

Nice tactic, Barloworld. String the customer along, waste days of everyone's time then reduce the tradein value at the last minute and hope the customer will fall for it. This is really strange considering they had "lengthy discussions" about offering the tradein price in the first place.

Nevermind the inconvenience and expense caused to me by paying out my existing lease, incurring administration charges and already organising insurance which I now need to cancel. Another example of shonky dealers. These guys are complete time wasters - give them a wide berth when you are looking at buying your next car.

 

[minux]

If you have paid the deposit and signed contract arent they bound by that set price?

 

[tommo82]

If you have paid the deposit and signed contract arent they bound by that set price?

They hadn't charged my credit card (so they claim). I also hadn't signed the contract - they were preparing the paperwork.

 

[Reaper]

Check your bank records to see if the charge came out. Do you have the quote in writing?

Reaper

 

[Grennan]

Pretty much theyve been stringing him along, the moment he goes to sign the paperwork they knocked off 4 grand trade in?

 

[minux]

Just cancel the order and take the quote elsewhere, watch how quick they backflip on what they can give you.

 

[tommo82]

They actually said this to me

"We will give you the opportunity to walk away".

Come again ? Give me the opportunity ?

They would not budge on the price so they can stick it up their jumper.

 

[Dirbatua]

some holden dealerships are just morons.

Only decent ones i know is Ralph De Silva and Cranbourne Holden.

know people who have been stooged from most of the others

 

[Troy5L]

u shoud of said yeh ok u can take 4 grand off the trade in price, but take 4grand off the price of the ssv aswell

 

[the_trademarc]

Is this Barloworld at Glen Waverley?
I find that really interesting if it is, because they the one dealership I would trust, my mate bought his VW Golf there and my sister her Astra, which they traded in with an old Camry for bout 3000.
Never had one problem with them, Sales or Service.

Guess everyone's opinion/experience is different.