RedlandA9X
New Member
- Joined
- Sep 10, 2020
- Messages
- 5
- Reaction score
- 1
- Points
- 3
- Age
- 63
- Location
- Sylvania, NSW
- Members Ride
- 2016 VFII, SV6 Black
Good morning. I'm trying to determine if this is a common problem with the seats in 2016 VF-II SV6 Black
I have developed a crack in the drivers seat base on the bolster nearest to door. Note that this is a crack of the top level of the leather, not a rip, tear, split or a penetration by a foreign body. The vehicle is still under its 5 year warranty, but the dealer and Holden Customer Care are now saying that it is wear & tear and not covered by warranty. This statement was after a month of the assumption that it would be covered by warranty.
After a 3 week search of the part by Holden (probably to their dealer network), I was advised that the part is NLA, but they will be re-manufacturing. The problem I see it, for a vehicle just nearing 4 years old and only 92,000 km, how could this be genuine wear & tear. There is noted other wear and tear on the seat back (scatches etc) and they are in line with the age and Km's of the car. My expectation, and I would expect generally, is that the seat bolster material, what ever it is, should last at least the period of warranty, and if not then maybe the material was not fit for purpose of being a seat bolster.
Additionally, the trimmer that the dealer uses, cannot fix the issue due to stitching and material matching. I was asked to visit two other trimmer by the Dealer, and if I couldn't they had another customer who could - as they had a similar issue. Both these trimmer also state that they couldn't match the colour or stitching. At least one did indicate that it was a definite failure of the material and that the material is not leather, but vinyl.
Holden, the dealer and I cannot rule out the fact that there could be an underlying issue with the support material of the bolster. That would only be evident once the seat covering has been removed.
A number of lo-res photo on ebay and wrecker sites do show crack in the same general area and a random in the street question provided about a 40%, "I have that problem too."
Is this a common issue, that was dealt with by a dealer, and if so how did Holden and the dealer resolve the issue ?
I've attached the best picture I can of the cracking in the seat bolster
Regards
Peter
I have developed a crack in the drivers seat base on the bolster nearest to door. Note that this is a crack of the top level of the leather, not a rip, tear, split or a penetration by a foreign body. The vehicle is still under its 5 year warranty, but the dealer and Holden Customer Care are now saying that it is wear & tear and not covered by warranty. This statement was after a month of the assumption that it would be covered by warranty.
After a 3 week search of the part by Holden (probably to their dealer network), I was advised that the part is NLA, but they will be re-manufacturing. The problem I see it, for a vehicle just nearing 4 years old and only 92,000 km, how could this be genuine wear & tear. There is noted other wear and tear on the seat back (scatches etc) and they are in line with the age and Km's of the car. My expectation, and I would expect generally, is that the seat bolster material, what ever it is, should last at least the period of warranty, and if not then maybe the material was not fit for purpose of being a seat bolster.
Additionally, the trimmer that the dealer uses, cannot fix the issue due to stitching and material matching. I was asked to visit two other trimmer by the Dealer, and if I couldn't they had another customer who could - as they had a similar issue. Both these trimmer also state that they couldn't match the colour or stitching. At least one did indicate that it was a definite failure of the material and that the material is not leather, but vinyl.
Holden, the dealer and I cannot rule out the fact that there could be an underlying issue with the support material of the bolster. That would only be evident once the seat covering has been removed.
A number of lo-res photo on ebay and wrecker sites do show crack in the same general area and a random in the street question provided about a 40%, "I have that problem too."
Is this a common issue, that was dealt with by a dealer, and if so how did Holden and the dealer resolve the issue ?
I've attached the best picture I can of the cracking in the seat bolster
Regards
Peter