Tasmaniak
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- Joined
- Apr 30, 2005
- Messages
- 8,094
- Reaction score
- 131
- Points
- 63
- Age
- 41
- Location
- S.E. Melbourne
- Website
- www.ranjinstallations.com.au
- Members Ride
- VR Stato, C180 Kompressor, Prado and Ka
Today I picked up my wife 03 C180 Kompressor from a smash repairer in western suburbs of Melbourne. We went there because they one of only two approved Benz repairers for RACV. The other place was closer to us, but we went with these guys because they had a really scmick and clean workshop. Plus in the West, they are supposed to be Stars for Prestige vehicles (won't name names lol)
The car was rear ended and was all minor damage. Dented boot lid, smashed tail light and a hole punched in the bumper. They replaced the badges, tail light but repaired the boot lid and bumper. They originally told me they would replace the bumper but I honestly don't care... What I do care about is the quality of the workmanship of the painter. There is heavy orange peel right through out the entire job and on the back of the boot lid and bumper, the orange peel is so heavy, that I can FEEL it through my fingertips. Running my hand across the top of the boot is smooth as glass. I can see the peel but can't feel it. Close my eyes and run my fingers across the back... well, the Braille stamped in there would tell a helluva story to a blind man!
I expressed my concern (politely) to the gentleman returning our car, who turns out to be the owner. The whole exchange was very polite and I made my concern quite clear. His response was
A, Because they sprayed over existing paint with their acrylic, it will always orange peel like this.
B, It's perfectly acceptable and well within "Specification" (What Specification? Where can I get a copy of said Specifications?)
C, They can't fix it, because there is nothing to fix, they send $170,000 Mercedes out with the same orange peel and call it acceptable and within "Specification"
D, If I have a problem with it, then I need to contact RACV and have them re-assess the work done.
So I will try to post some photos here shortly, if I can get some... but here are my questions.
A, Is this true? I thought that orange peel can always be fixed just by wet rubbing it back... taking care and pride in your work regardless of it being a Prestige vehicle
B, Anyone know what specification he is referring too? Is there some guidelines or is he pulling my leg?
C, If my dirty old Commodore came back from have some spray work done with orange peel that I can feel... I'd lose my ****. Do it on a $170,000, surely know one who can spot this would accept it?
D, Would it be worthwhile getting some opinions from other spray painters before contacting RACV or after? Obviously I'd have to be careful, it'd be too easy for someone to tell me what they think I want to hear and not the truth.
If it's considered acceptable... then I just have to deal with it and I'm OK with that... sort of. I would never recommend them but I'd just shut up and deal with it. But if they can and should've done a better job... then I want it done.
Am I being unreasonable?
I'll do my best to get some photos and post them up.
Look forward to opinions from both professional painter and amateurs... and opinions from just plain old anyone who'll listen to me whinge! haha
Regards, Tas.
The car was rear ended and was all minor damage. Dented boot lid, smashed tail light and a hole punched in the bumper. They replaced the badges, tail light but repaired the boot lid and bumper. They originally told me they would replace the bumper but I honestly don't care... What I do care about is the quality of the workmanship of the painter. There is heavy orange peel right through out the entire job and on the back of the boot lid and bumper, the orange peel is so heavy, that I can FEEL it through my fingertips. Running my hand across the top of the boot is smooth as glass. I can see the peel but can't feel it. Close my eyes and run my fingers across the back... well, the Braille stamped in there would tell a helluva story to a blind man!
I expressed my concern (politely) to the gentleman returning our car, who turns out to be the owner. The whole exchange was very polite and I made my concern quite clear. His response was
A, Because they sprayed over existing paint with their acrylic, it will always orange peel like this.
B, It's perfectly acceptable and well within "Specification" (What Specification? Where can I get a copy of said Specifications?)
C, They can't fix it, because there is nothing to fix, they send $170,000 Mercedes out with the same orange peel and call it acceptable and within "Specification"
D, If I have a problem with it, then I need to contact RACV and have them re-assess the work done.
So I will try to post some photos here shortly, if I can get some... but here are my questions.
A, Is this true? I thought that orange peel can always be fixed just by wet rubbing it back... taking care and pride in your work regardless of it being a Prestige vehicle
B, Anyone know what specification he is referring too? Is there some guidelines or is he pulling my leg?
C, If my dirty old Commodore came back from have some spray work done with orange peel that I can feel... I'd lose my ****. Do it on a $170,000, surely know one who can spot this would accept it?
D, Would it be worthwhile getting some opinions from other spray painters before contacting RACV or after? Obviously I'd have to be careful, it'd be too easy for someone to tell me what they think I want to hear and not the truth.
If it's considered acceptable... then I just have to deal with it and I'm OK with that... sort of. I would never recommend them but I'd just shut up and deal with it. But if they can and should've done a better job... then I want it done.
Am I being unreasonable?
I'll do my best to get some photos and post them up.
Look forward to opinions from both professional painter and amateurs... and opinions from just plain old anyone who'll listen to me whinge! haha
Regards, Tas.