Fixing the god-awful rattle in the Driver's footwell

[Sabbath']

Badged Holden. Sold as a holden. Dealers selling rubbish not fit for purpose

The purpose of a vehicle is to get you from point a to point b. If secondary systems start to experience issues, the vehicle still fulfills its purpose.

The ACL thinks otherwise.

Dealerships are an agent for the manufacturer. They dont back engineer the design process.

 

[tuckerbag]

The purpose of a vehicle is to get you from point a to point b. If secondary systems start to experience issues, the vehicle still fulfills its purpose.


Dealerships are an agent for the manufacturer. They dont back engineer the design process.

So when it’s all said n done they are still rubbish

 

[VS 5.0]

Dealerships are an agent for the manufacturer. They dont back engineer the design process.

Agree, however they are still responsible / liable for the quality or otherwise of the product. Same as any other retailer or service provider.

 

[Sabbath']

Agree, however they are still responsible / liable for the quality or otherwise of the product. Same as any other retailer or service provider.

Who, if you have a warranty concern with a product send it back to the manufacturer or an agent working on their behalf. But the manufacturer wont pay time for a service centre on the other side of the world to spend x hours rooting around to try and solve an issue that they believe they have fixed.

If there are reworks (they wont be recalls as the OP called them) in the system to "fix" the issue then they approve payment of the amount of time they determine the repair to take, to the work methodology their documentation describes. And that time can only be invoiced once all the documents are filed showing they have taken the steps. Nothing more will be paid.

Which, is why i said the OP had his issue with GM, who have decided they know a fix to an issue, and the service centres (and Holden who are now really just an importer) are just fodder for anger down the line, aside from any subsequent damage which may have been caused which of course is totally on them.

 

[VS 5.0]

But the manufacturer wont pay time for a service centre on the other side of the world to spend x hours rooting around to try and solve an issue that they believe they have fixed.

The arrangements between a manufacturer and retailer / service centre are of no concern to the consumer, nor the ACL.

Having said that, the ACL does contain provisions for a retailer / service centre to be compensated by the manfacturer.

It should also be noted that an importer takes the place of a manufacturer when the manufacturer resides in a foreign jurisdiction. So, in this instance, Holden takes on the liability of GM as the importer of the product. Their battles with GM for compensation are their problem and cannot be pushed onto the consumer.

 

[tuckerbag]

Who, if you have a warranty concern with a product send it back to the manufacturer or an agent working on their behalf. But the manufacturer wont pay time for a service centre on the other side of the world to spend x hours rooting around to try and solve an issue that they believe they have fixed.

If there are reworks (they wont be recalls as the OP called them) in the system to "fix" the issue then they approve payment of the amount of time they determine the repair to take, to the work methodology their documentation describes. And that time can only be invoiced once all the documents are filed showing they have taken the steps. Nothing more will be paid.

Which, is why i said the OP had his issue with GM, who have decided they know a fix to an issue, and the service centres (and Holden who are now really just an importer) are just fodder for anger down the line, aside from any subsequent damage which may have been caused which of course is totally on them.

Do I detect a gm/daywoo/psa employee?

 

[Sabbath']

The arrangements between a manufacturer and retailer / service centre are of no concern to the consumer, nor the ACL.

And in this case the service centre has followed all available and approved warranty repair information as set forward by the manufacturer. If the available information and processes dont fix the issue then that has to be communicated so that further steps can be taken so that a fix on both a manufacturing, and at a repair based level and new processes can be put in place.Of course, this is all null and void if the fix usually rectifies the issue and it's just a bunch of passion fingered 'tards trying to fix it.

Having said that, the ACL does contain provisions for a retailer / service centre to be compensated by the manfacturer.

Didnt dispute that, that's where the due process for the workshop and the customer come into play.

It should also be noted that an importer takes the place of a manufacturer when the manufacturer resides in a foreign jurisdiction. So, in this instance, Holden takes on the liability of GM as the importer of the product. Their battles with GM for compensation are their problem and cannot be pushed onto the consumer.

Compensation for works carried out isnt the issue. It's getting the correct instruction for work and then following that. If the instructions they receive arent fixing the issue then that jumps the service centre and the importer and stems back to the manufacturer.

 

[Sabbath']

Do I detect a gm/daywoo/psa employee?

Nope.

 

[vs-lover]

All I'll say is that we are looking at the next Magna and the wrecking yards are full of those at $50 each and going to scrap with nearly everything attached.

There will be no support for the ZB in 3 and a half years.

 

[tuckerbag]

All I'll say is that we are looking at the next Magna and the wrecking yards are full of those at $50 each and going to scrap with nearly everything attached.

There will be no support for the ZB in 3 and a half years.

Most zbs are still sitting regoed in dealers showrooms/ backyards. Prob where they’ll stay