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GM backing down on their 10 year support promise

benny66

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US car giant General Motors is offering Holden dealers car servicing contracts for only five years following the shutdown of the iconic brand
However, the company previously told the public it will provide customers with technical support for “at least 10 years"
It seems GM are wanting to wash their hands of their problems as soon as possible.
With the inevitable recession looming in Australia due to the coronavirus I think the days of the whole dealer network will be short.
It makes the value of near new Holden's even less in terms of resale. Also who will support the warranty in the last 2 years of the current 7 year warranties being offered if GM won't support the dealer network.

https://m.drive.com.au/news/exclusi...0-years-as-promised-to-the-public-123389.html
 

blackve76

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Can't give zBs away ATM this is a bad end
 

VS 5.0

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No surprise here at all.
 

VFRDLN

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Just the usual bulshit reporting and anonymous statement by an understandably sour dealer. It stands to reason that new contracts would be made to reflect the fact dealers would become service agents if they wish. It would also be highly unlikely a 10 year contract would be offered or even accepted by either party. As time goes on it will not be feasible for dealers to stay as service agents as customer retention has never been great for Holden. I think a 5 year contract may be a stretch for some dealers but if Holden offered say a 2 year renewable contract it would cause a media frenzy and even less trust they will stay here for the previously stated 10 years. I believe service centre numbers will dwindle year on year until there are only a couple of regional centres in each state.
 

Smitty

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.. we have federal consumer legislation which states that auto makers
must provide servicing and parts support for a MINIMUM of 10 years after
any model of theirs ceases sale...

GM must provide genuine parts.. but can get anyone (UltraTune etc) to do the
genuine sevicing/techline warranty and recall stuff
 

lmoengnr

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Welcome to the (ever shrinking) world of General Motors...
 

VS 5.0

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.. we have federal consumer legislation which states that auto makers
must provide servicing and parts support for a MINIMUM of 10 years after
any model of theirs ceases sale...

GM must provide genuine parts.. but can get anyone (UltraTune etc) to do the
genuine sevicing/techline warranty and recall stuff
I don't believe legislation prescribes a specific time other than for a reasonable period. Happy to be proven wrong though.

Also, even if they flout legislation, what chance the ACCC or anyone else winning a case against a foreign domiciled corporate bearing in mind there will not be an Australian entity to go after......I say buckley's and none.
 

VertAU

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My warranty is only till Feb 2024 here, feel bad for those that got the 7 year warranty.

Not too worried after the warranty period. Shares lots of mechanical parts with the opel insignia, chevy malibu and buick regal so availability shouldn't be an issue.

Also makes no sense to offer 10 year contracts. If all the dealers signed up with a dwindling population of Holdens they'd have no work by the end of the 10 year contracts..
 

Paul Smedley

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Just the usual bulshit reporting and anonymous statement by an understandably sour dealer. It stands to reason that new contracts would be made to reflect the fact dealers would become service agents if they wish. It would also be highly unlikely a 10 year contract would be offered or even accepted by either party. As time goes on it will not be feasible for dealers to stay as service agents as customer retention has never been great for Holden. I think a 5 year contract may be a stretch for some dealers but if Holden offered say a 2 year renewable contract it would cause a media frenzy and even less trust they will stay here for the previously stated 10 years. I believe service centre numbers will dwindle year on year until there are only a couple of regional centres in each state.
I beleive Dealer franchise agreements were always offered for a maximum 5 year period... agree this is a beat up..
 

Holden17

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I beleive Dealer franchise agreements were always offered for a maximum 5 year period... agree this is a beat up..
I beleive Dealer franchise agreements were always offered for a maximum 5 year period... agree this is a beat up..
It is a Josh Dowling “Exclusive”...you expected better?
 
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