Just Commodores Forum Community

It takes just a moment to join our fantastic community

Register

Holden are super desperate these days

Discussion in 'VF Holden Commodore (2013 - 2017)' started by woooo, Nov 15, 2018.

  1. woooo

    woooo Active Member

    Messages:
    505
    Likes Received:
    173
    Trophy Points:
    43
    Joined:
    Jan 13, 2017
    Location:
    Australia
    Members Ride:
    Multiple
    First time I ever heard from my dealer (ex dealer) since buying my SS new, they call me to ask if I was thinking of buying a new car or “upgrading” TODAY.... ummm NO! Then started to tell them how they didn’t want my business when I went back a year later with 3k on clock and they gave absolutely rediculous trade values!!! Insulting. That’s not how you do good business. And now they ask oh would you buy a new Holden today? LOL You mean Opel or made in Thai car? Nope.
     
    VF Redline likes this.
  2. tml678

    tml678 Well-Known Member

    Messages:
    887
    Likes Received:
    524
    Trophy Points:
    93
    Joined:
    Jan 22, 2013
    Location:
    Sydney
    Members Ride:
    HSV30 Senator (w/end), 97 VS, 17 Carnival Platinum
    Not entirely unusual to cold call people like that. Many dealers keep a calendar to call past buyers close to the anniversary date of buying their cars. A lot of people use these dates to change cars over due to warranty expiring, rego getting close etc, and a phonecall can prompt them into action. Doesn't indicate the dealers are 'desperate'.
     
    abuch47 likes this.
  3. Tatiana

    Tatiana Russian Gymnast Staff Member

    Messages:
    2,427
    Likes Received:
    135
    Trophy Points:
    63
    Joined:
    Nov 30, 2003
    Location:
    Land of the free
    Members Ride:
    Bought a jeep
    My dealer used to contact me every year around the same time, they are no longer in business so not this year, however it's not confined to Holden. I get spammed from my old gym, podiatrist, dentist along with various other Companies I have bought from.
     
  4. woooo

    woooo Active Member

    Messages:
    505
    Likes Received:
    173
    Trophy Points:
    43
    Joined:
    Jan 13, 2017
    Location:
    Australia
    Members Ride:
    Multiple
    I’d say due to their lack of sales and stockpiling rubbish and the fact they were having a massive “sale” and not talking to customers on the showroom floor but on the phone is a pretty good indicator of the times. Oh well. Maybe if they had something good these days...
     
  5. gossie

    gossie Well-Known Member

    Messages:
    1,438
    Likes Received:
    167
    Trophy Points:
    63
    Joined:
    Jun 7, 2011
    Location:
    Gold Coast.
    Members Ride:
    VE International 3.6L
    Follow up is a good sales tactic.
     
    abuch47 likes this.
  6. Noeleter

    Noeleter Active Member

    Messages:
    793
    Likes Received:
    82
    Trophy Points:
    28
    Joined:
    Aug 1, 2014
    Location:
    Brisbane
    Members Ride:
    VEII Equipe Sportwagon
    Haven't heard from them for a couple of years. Now I am starting to get emails saying my service is due. Trying to scrape in every dollar they can with very few cars going out the door.
     
  7. woooo

    woooo Active Member

    Messages:
    505
    Likes Received:
    173
    Trophy Points:
    43
    Joined:
    Jan 13, 2017
    Location:
    Australia
    Members Ride:
    Multiple
    Exactly I bought mine 2 years ago never a phone call nothing was even in their showroom and they didn’t care. I know what it is...
     
  8. Johnwantsmore

    Johnwantsmore New Member

    Messages:
    27
    Likes Received:
    4
    Trophy Points:
    3
    Joined:
    Mar 13, 2017
    Location:
    melbourne
    Members Ride:
    2017 SSV redline
    i get the email for every service due, but havent had the call backs to try sell me a new car.
    I think car sales in general have slowed, or maybe people just dont want holdens :)
    Ive had my 2017 ssv on carsales for a little while and havent even had a stupid low ball offer apart from the stupid instant offers you get
     
  9. tml678

    tml678 Well-Known Member

    Messages:
    887
    Likes Received:
    524
    Trophy Points:
    93
    Joined:
    Jan 22, 2013
    Location:
    Sydney
    Members Ride:
    HSV30 Senator (w/end), 97 VS, 17 Carnival Platinum
    A couple of their models are questionable, but a few are quite good - Astra, Colorado and yes even ZB is a very good car
    in it's own right. Every one has the right to an opinion, but to label them all as rubbish is a little bit close-minded.

    Australian built commodores are gone. Yes, Holden delivered some great local cars over the years - but it's over. We either
    give the new breed a genuine, fair chance to impress (I think they deserve that), or we potentially watch our favourite car
    brand go down the gurgler. Holden certainly has some bridges to rebuild with customers, but I think they deserve a bit of
    a go to get things right.

    Do we really want to see the whole brand gone......??
     
    commodore665, Dayvo, Calaber and 5 others like this.
  10. figjam

    figjam Donating Member

    Messages:
    653
    Likes Received:
    464
    Trophy Points:
    63
    Joined:
    May 14, 2013
    Location:
    Port Stephens area.
    Members Ride:
    Monaro CV8, Cross 6 Crewman, Territory Ghia.
    Never had any follow up-up phone calls to buy a new car.
    Never had any follow-up correspondence after a service either, be it Holden, Ford, or Kia.
    But I get heaps of sales offers addressed to me through the letter box from them.
    I still get the ‘Holden Lion’ email mag, even though I have unsubscribed from it.
    Worst ‘offenders’ are travel companies and agents, once they have your details, emails just keep coming. I think that by unsubscribing, you are just confirming your details for their future reference.
     
    Calaber likes this.
  11. figjam

    figjam Donating Member

    Messages:
    653
    Likes Received:
    464
    Trophy Points:
    63
    Joined:
    May 14, 2013
    Location:
    Port Stephens area.
    Members Ride:
    Monaro CV8, Cross 6 Crewman, Territory Ghia.
    No !! But they have huge hurdles to overcome.
    Getting us to believe that their imported vehicles are better than, and more value than other imports.
    Getting sales persons who ‘know’ their product, rather than just selling it. How many times have you asked a sales person a technical question, only to be shown a blank face, and a disinterested “Sorry, I don’t know.”
    Getting their service department up to speed with trade knowledge, rather than just replacing bits, at your expense, until it is fixed.
    Getting rid of the uncertainty of current models for the future. Where will they be built, and by who.
     
    Calaber likes this.
  12. tml678

    tml678 Well-Known Member

    Messages:
    887
    Likes Received:
    524
    Trophy Points:
    93
    Joined:
    Jan 22, 2013
    Location:
    Sydney
    Members Ride:
    HSV30 Senator (w/end), 97 VS, 17 Carnival Platinum
    Absolutely and the loss of the local industry has hurt immensely. But both sides need to cut the other a bit of slack. Remember, they have only
    been a full time importer for just on a year. It's a massive, fundamental change to the way they do business from relying on local product to moving to the imported side of things

    I don't know of any business that doesn't try and convince potential customers their product is better than the competition?

    This isn't isolated to Holden, but yes it needs improvement. To be fair however, information is at the fingertips these days and very easy for them to find when customers ask. I think the days of expecting them to have a photographic memory are gone.

    I've always had good experiencs with their service departments. That's not to say that others haven't had a poor experience. It's like the panel beating industry, it's cheaper to replace parts than get the hammer and dolly out.

    They are at the mercy of GM in this area. They announced 24 new pending models after VFII production stopped. I don't think that's too bad.



    The point I am making is if we all just write them off as underperforming, giving us rubbish or whatever...then make no mistake, the brand will disappear. The company has just undergone it's most fundamental change to the way they do business since they started making cars in 1948. A bit of understanding and leeway on both sides is probably in order. Surely they deserve a bit longer to get things right.
     
    commodore665 and figjam like this.
  13. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    3,204
    Likes Received:
    2,344
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    I did, once.

    Never heard back after I responded detailing my displeasure with the service experience.
     
  14. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    3,204
    Likes Received:
    2,344
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    Agree lack of knowledge is widespread, however product knowledge is mandatory imho to be an effective sales person.

    The sales guys in the business I work with would be shown the door if they had no knowledge of the product they are selling.
     
    figjam likes this.
  15. tml678

    tml678 Well-Known Member

    Messages:
    887
    Likes Received:
    524
    Trophy Points:
    93
    Joined:
    Jan 22, 2013
    Location:
    Sydney
    Members Ride:
    HSV30 Senator (w/end), 97 VS, 17 Carnival Platinum
    Agreed, but the post was about salespeople being asked technical questions. It wasn't insinuating they had NO knowledge of the product:

    Some technical knowledge should be a given, but it depends how technical the question is.. Expecting them to know every little detail about the cars is a bit unrealistic.
     
    figjam likes this.
  16. woooo

    woooo Active Member

    Messages:
    505
    Likes Received:
    173
    Trophy Points:
    43
    Joined:
    Jan 13, 2017
    Location:
    Australia
    Members Ride:
    Multiple
    I meant to say in my opinion they are rubbish. What's more annoying is they bring a VXR with a V6 at Redline pricing... not cool man. Rubbish. And to me there is no Holden anymore. My opinion. I'd rather see a Chevrolet dealership on every corner.
     
  17. figjam

    figjam Donating Member

    Messages:
    653
    Likes Received:
    464
    Trophy Points:
    63
    Joined:
    May 14, 2013
    Location:
    Port Stephens area.
    Members Ride:
    Monaro CV8, Cross 6 Crewman, Territory Ghia.
    I’m not going to quote any responses …. too many.
    But I have hade some frustrating times with sales-people, service-people, and managers over the last few years that have should not have happened. Some examples >

    Ford …… the first service on our Territory was an adventure. I wrote a two page complaint to the service manager, detailing how it went and how it should have been done. He requested my presence, apologised and gave me an extended warranty, (free), as an act of good faith. But it should not have got to that.
    Ford, again ……… daughter was looking at an auto Focus. I asked the salesman what sort of auto it was, he couldn’t tell us and took ten minutes to find out that it was dual clutch. We didn’t buy it because of this, and this was well before their ‘Powershift’ debacle.

    Holden …… I spent over two grand trying to fix a stalling problem with an XC Barina. Holden couldn’t find or fix the cause, but a local old school mechanic did it for a couple of hundred first up.
    Holden ……. Tried to tell me that there was no such thing as an AWD dual cab Commodore Crewman …. (it must be a Rodeo) until I drove it up to their service department window. The service manager explained that their service reception shouldn’t have to know all their various models, just like I didn’t know what beers were served at the local club. ( I didn’t understand that analogy ) I also found that they didn’t service AWDs, but sent them to a 4WD specialist. So basically they were taking the cream for doing nothing.

    Kia ….. the sales woman didn’t know the answers to my technical questions, but she quickly found them, and said that if more customers asked her those questions she would know more about what she was selling. 5 gold stars for her.
     
    426Cuda likes this.
  18. figjam

    figjam Donating Member

    Messages:
    653
    Likes Received:
    464
    Trophy Points:
    63
    Joined:
    May 14, 2013
    Location:
    Port Stephens area.
    Members Ride:
    Monaro CV8, Cross 6 Crewman, Territory Ghia.
    When I go to Bunnings, and can't find what I am after, their floor assistants can always tell me what aisle, and whereabouts on the shelf it is. To my amazement.
    Yet, a car salesperson's knowledge usually extends to what colours are available. Not saying that is 100% experience, there are some very knowlegable people around, but in the minority. Maybe $$$$ and job satisfaction are factors ??
     
  19. stooge

    stooge Active Member

    Messages:
    389
    Likes Received:
    149
    Trophy Points:
    43
    Joined:
    Apr 3, 2014
    Location:
    wa
    Members Ride:
    VF SSV
    they could change "holden" to "Chevrolet" but it would still be the same company pushing out the same imported crap.

    people just need to move away from GM entirely, they no longer produce anything that's decent.
    if you look around the world at all the vehicles they are now selling here you will find a lot of them have been around for quite some time and then you will find pages and pages of problems with all of them.

    a lot of people and reviewers base their opinions on these vehicles on test drives and looks/feels but its once you own one of the vehicles for 3 to 5 years that the problems begin to get out of hand and gm is not known for its awesome aftersales customer service.

    this is just one instance of gm looking after you "the customer".

    in late 2014 / early 2015 gm identified a problem with the engine in the Colorado using excessive amounts of oil due to a fault in the manufacturing of the engine block, they kept quite on the issue.
    they decided to thicken the oil spec and put longer dipsticks into the engines when customers did scheduled servicing without notifying the customer and this lowered the consumption a little bit but not enough to stop customers working out there was a problem.
    by mid 2015 people were onto holden and the consumption tests started and many customers were told that its normal for the oil to be used as "it is saving fuel" (the old your saving money crap that most people gobble up).
    to get an engine replacement you needed to use 2.0 liters over 10,000km, the consumption tests would be done over about 3000km and math would be applied.
    holden worked out the majority of the colorados would use about 2.2 liters within the warranty period so you know what they did to help the customers out...
    they bumped the threshold for a new engine to 2.5 liters.

    what an awesome company looking after its customers!

    many people are still fighting today for a replacement engine with figures of about 2.3 liters over 10,000km with holden saying "that is an acceptable level and within tolerances" while colorados without the defect only use about 300ml


    now here is the best part...
    the entire time all of this was happening they kept putting the defective engines into new colorados selling them to their valued customers causing the issue to go well into the 2016 models and now reports of 2017.
    they didn't want to eat the cost of the defective engines so they just sold them.

    this is the type of bullshit gm does and they deserve nothing from anyone, the people in this country need to walk away from anything gm and let it die or they are going to continue to sell you the junk they cant sell anywhere else, they treat Australia as a dumping ground for their waste.

    so why support them or give them understanding in this tough time for them?

    I know its a bit of a rant but I am just pointing out the "new holden" and what we can expect from them in the future if we keep purchasing their vehicles.
     
    blackve76, figjam and VS 5.0 like this.
  20. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    3,204
    Likes Received:
    2,344
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    Our sales team are expected to have a very high level of technical knowledge. Our customers expect nothing less.
     

Share This Page