@Jayssvz should be commended on producing a good product which most seem to have had little issue with. But the fact most people have had a much simpler install experience with this product than
@Thorby doesn’t detract from Thorby’s difficulty. It seems the product hasn’t worked well for him.
Somewhere along the line, personalities probably bumped heads. Who’s at fault isn’t relevant for a smart business. Sadly the product support train jumped the tracks, so to say and instead of cleaning up the wreckage, Jayssvz has made a point of trying to defend his position while creating a negative view of his business.
Product and company reviews are a fact of life in this connected world, whether the business has a web presence or not... its something that can’t be stopped or washed away... such reviews can live forever... And public argie-bargies between businesses and their customers are not a good look.
In this instance, it would have been much better had Jayssvz asked for the product to be returned and then provided a full refund. Being that he has alluded to his products having thin margins, a one off hit may be uncomfortable but that’s business. If he gets a few DOA products returned, maybe he needs to adjust his price to cater for such issues. A much better approach than killing his reputation on a forum...
As is, attracting such negative press via this forum (presumably the members are a % of his sales base) isn’t good business practice (no matter how much Jayssvz feels he’s in the correct)... and he’s not correct from an ACL perspective....
My advice to Jayssvz; when you are in a hole, recognise it and stop digging...