You mentioned if there was a part in the country, a multi million business would get it over a small business, even if it was ordered a few weeks after the small business ordered it.
And give a toss about what the turn over of a business is...If a small business orders a part before a larger business, they should get their parts first before a large company....ie first in best dressed....
And because you like spruking about multi million dollar businesses and their pull...Explain why My car have issues sourcing parts? Aren't they a big enough company to warrant special treatment?
Then I could mention Peter Kittle....do a little research on what he owns..He is also involved with off road racing too which should help finding info about him....He ain't no small company and he has issues sourcing parts....
Some of what you say is correct and some is off the mark as business is not always about being fair.
When parts are in stock a spare parts ordering and inventory system will automatically allow the orders to be released in order of acceptance and a picking slip is produced in the same order and the part is picked, pack and dispatched in that order.
I’ve seen parts being held because a known big order is in the wings but it’s not a common occurrence.
When a part is in high demand but not available, the backorders will be automatically released in order if a sufficient quantity of parts have been received to fill all orders.
If there isn’t enough parts to cover all backorders then a manual release of orders may be done and parts will be allocated in a fashion that is in the best interest of the company.
No company wants to upset any of its customers but a customer that deals in large quantities on a regular basis will always be given priority over a customer who orders one part once in a while.
They will miss out regardless of the fact they have placed their order first.
I’ve headed service departments for a number of multinationals in the Asia Pacific and the US markets and they all treat their customers this way.
That is how big business does it, not fair but profitable.
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