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MIA on JC :(

Discussion in 'Mace Engineering' started by MACE, Mar 28, 2012.

  1. MACE

    MACE Well-Known Member

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    Sorry guys for the delays to replying to your posts on JC, have been snowed under with heaps of work, training course, under staffing and family challenges.

    All is well now (touch wood) :D

    Once again my sincere apologies for any delays

    Thanks for you patience

    Best Regards,
    Steve
     
    Last edited: Mar 28, 2012
  2. Jarp

    Jarp Surely You Jest

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    This week will be a better one Steve :)
     
  3. MACE

    MACE Well-Known Member

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    I though I would bump this thread up again as it's of relevance, as things have been busy here plus been a bit under the weather :(
     
  4. 1dvsbstd

    1dvsbstd Member

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    all good steve you have been very quick in getting back to me and when someone does that they are in my good books and will be getting alot of buisness of me... cheers
     
  5. WogBoyz

    WogBoyz 435rkw/590rwhp

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    MACE to this day, are the best mob ive delt with when i got parts/info off them for my old vs v6 ute

    no company ive delt with for my ve ss has been as good

    Good work MACE!
     
  6. MACE

    MACE Well-Known Member

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    Thanks for the feedback WogBoyz :thumbsup:

    We're definitely not perfect, but we're working on further improving this though :D
     
  7. MACE

    MACE Well-Known Member

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    My apologies for the delay in getting back to people's inquiries in general (not just on JC)

    Things have been flat out here of recent, and have been prioritising current customers who are still waiting on goods/services/advice at the moment. Don't get me wrong, still more than happy to help with new enquirers/orders, it's just that there may be some delays that are normally greater than what I would deem acceptable

    In saying this though, we're proactively putting measures in place (which is also eating up current resources), to be able to exceed current levels of service/support such as our new support site below

    MACE ENGINEERING GROUP -

    Please note that the content hasn't been entirely reviewed by me at the moment, as its more of a "beta" product/support library in particular the tuning side of things and the later model V6 stuff (Alloytec/SIDI)

    On this note if people have any constructive feedback about the site, including suggestive content I would certainly be most grateful for the feedback. Have been pushing hard to try and populate the site with as many questions as possible that have been asked over the past three years from our current email account and forums etc.

    Clearly there is still A LOT of work ahead but I guess it's a start, which I hope people will also be able to use as a resource in future

    In addition to also being a product/support library, people are currently able to "submit a ticket" for any enquirers that they may have, allowing us to keep much better track of correspondence and provide even faster rates of support.

    There is also a "troubleshooter" section on the site which may prove extremely useful as it provides the steps to fault find the most common issues/concerns that people may have with our products

    Best Regards,
    Steve
     
  8. commodore665

    commodore665 expat Saffa

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    Just checked out the site , and registered , lots of handy information , great work
     
  9. kuzman89

    kuzman89 Active Member

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    Steve, mind if I submit some Alloytec faqs? Reviewed before hand of course.
     
  10. MACE

    MACE Well-Known Member

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    Thanks Ian :) I will certainly get better with time I can assure you

    Mate please do! Send me an email with any info you may feel beneficial to enthusiasts and we'll take it from there. We can also include part numbers for cam actuators in there as well :p
     
  11. kuzman89

    kuzman89 Active Member

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    Haha steve, I have a few articles that would be good up there. Talking about Cam actuators, how hard is it to test myself? I've got a multimeter, what else will I need? Do I need to splice any wires??
     
  12. MACE

    MACE Well-Known Member

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    You shouldn't need to splice any wires, just take the plug of the actuator and put the multimeter probes on the right pins of the actuator. Worse case you may have to make "custom" multimeter leads, using old reasonably gauged electrical wire to bend it to place.

    As for what the electrical impedance should, best to check out the workshop manual as I have no idea what it should be :(
     
  13. MACE

    MACE Well-Known Member

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    Once again general announcement about delays on our end with replying to customer's enquires, as have been flat out of recent.

    I sincerely do apologies for this :(

    Fortunately though, there will be MASSIVE improvements on this front over the coming weeks :)

    Thanks for all your support and understanding

    Best Regards,
    Steve
     
  14. commodore665

    commodore665 expat Saffa

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    Hey , installed CAI today , easy install , can feel some more torque down low and through the mid-range , has a nice note to it too , and a slightly deeper exhaust as well
     

    Attached Files:

    Last edited: Jul 20, 2013
  15. SV6GUY

    SV6GUY New Member

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    best of luck Steve :) looking forward to it
     
  16. MACE

    MACE Well-Known Member

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    Looks fantastic :D Much appreciated on the pics!

    Thanks man, will have plenty of VE related stuff on there as well :D
     
  17. 2005SV6190

    2005SV6190 Reeco

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    What sort of goodies could vz owners be getting their hands on in the future?
     
  18. MACE

    MACE Well-Known Member

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    Who knows :)
     
  19. SV6GUY

    SV6GUY New Member

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    can you at least give a time frame for new product releases, pleeeeeeeeease :D :axe:
     
  20. commodore665

    commodore665 expat Saffa

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    I am kind of keen as well to know
     

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