My apologies for the delay in getting back to people's inquiries in general (not just on JC)
Things have been flat out here of recent, and have been prioritising current customers who are still waiting on goods/services/advice at the moment. Don't get me wrong, still more than happy to help with new enquirers/orders, it's just that there may be some delays that are normally greater than what I would deem acceptable
In saying this though, we're proactively putting measures in place (which is also eating up current resources), to be able to exceed current levels of service/support such as our new support site below
MACE ENGINEERING GROUP -
Please note that the content hasn't been entirely reviewed by me at the moment, as its more of a "beta" product/support library in particular the tuning side of things and the later model V6 stuff (Alloytec/SIDI)
On this note if people have any constructive feedback about the site, including suggestive content I would certainly be most grateful for the feedback. Have been pushing hard to try and populate the site with as many questions as possible that have been asked over the past three years from our current email account and forums etc.
Clearly there is still A LOT of work ahead but I guess it's a start, which I hope people will also be able to use as a resource in future
In addition to also being a product/support library, people are currently able to "submit a ticket" for any enquirers that they may have, allowing us to keep much better track of correspondence and provide even faster rates of support.
There is also a "troubleshooter" section on the site which may prove extremely useful as it provides the steps to fault find the most common issues/concerns that people may have with our products
Best Regards,
Steve
