this is how apple treats its customer when a problem arises
the company is trying to run a monopoly on repairs done to any apple device.
they use customs to seize parts from damaged or broken apple devices that have been pulled apart being shipped to 3rd party repairers claiming they are counterfeit, these parts are genuine parts removed from genuine apple devices.
they intentionally build in parts that will fail as every new apple device will have a "common" problem.
overall the entire apple ecosystem is a bucket of sh!t and the stooges that fall into the ecosystem have a hard time getting out of it because of everything apple does is only apple compatible or they will defend apple at all costs.
I agree they can design good software but its the hardware and the companies business model of treating the customer like an idiot when a repair is needed that make apple crap.
in apples perfect world you only rent the device, you must do what they say with it and use it how they say to use it.
after 5 years if you have a problem your device is classed as "vintage" and you must buy a new one as they don't repair vintage devices.