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New computer taking a long time to load

losh1971

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How long should I expect a six month old laptop to boot up for the very first time? I have connected it to wifi and now it says to wait a moment. Trouble is this has been going for well over an hour.
 

losh1971

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losh1971

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Wont shut down.
 

losh1971

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Yes I tried control alt del. Just found out the wife tried it also 30mins ago as i said to her it was taking ages. Its my birthday present and it sat around unwrapped for a few months until today.
 

UTE042_NZ

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Sounds like either:
(A). Hardware issue (faulty memory, storage, or USB device).
(B). Software issue (kernel, device driver, or operating system).

As it has been sitting for 6 months since bought new and is being turned on for the first time, I would tend to expect (B).
It is probably running new user setup scripts and may be checking for and applying software and driver updates at the same time. This can amount to several gigabytes of data being downloaded and written, which can be quite slow over WiFi. I would place the laptop as close to the WiFi router as possible and just leave it on (overnight if necessary). Forcing a reboot can be counterproductive - it will probably have to repeat the process from the beginning at the next start.
 

losh1971

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Thanks men, all good it finally loaded up and now works. Well almost works. I found out i need to register for Office 365 at $129 a year. I have office 2007 on a disc but new laptop's tend not to have rom drives and mine does not.
 

UTE042_NZ

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