666damo
New Member
- Joined
- Feb 19, 2011
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- Location
- Sydney
- Members Ride
- VE Calais V MY09 (60th Anniversary)
Thought I'd post my ongoing expeience with a dealer here.
I recently purchased a second-hand Calais which is still in the new car warranty.
The nav screen, dependent on other factors explained later, will start rolling (like old CRT monitors) or change colours (i've seen it in magenta, green, aqua, yellow) or sometimes both at once.
The problem almost never occurs on a cold day, but if the inside of the car gets to around 30 degrees after being in the sun, odds are the problem is visible; sometimes when driving over a bump, or many parts of Sydney's un-uniform roads, the thud through the chassis will set it off.
Tapping around the outside of the screen will sometimes set it straight for a while, but not always.
I took the car to Muirs Motors in Ashfield NSW as soon as I noticed this, and the service manager witnessed the issue. I booked the car in and left it with them for two days at the beginning of March.
When I collected it, I was told that the fascia was on order and when it came in they would call me and it could be fitted while I wait. They told me it should take a week, but probably closer to two. After three weeks, I called them and was told that the part still hadn't arrived, they'll call me when it does.
Almost two weeks after my last call, I tried again and they acknowledged that it was taking extra-long for the part, they would chase up and get back to me.
The next afternoon, I swung by the service department as I had a half day at work and the manager told me that Bosch was out of stock of the fascias, might take an additional three weeks.
Fast forward past the Easter break and four weeks more, I called and it was chased up again. Just received a call from the service manager admitting that they had balls'ed it and they have submitted a new request and have been promised the parts needed would be in tomorrow.
In all fairness, the service manager has always heard me out, seems to understand that a part shouldn't take two months to arrive, and has returned all my calls and gotten back to me every time he said he would. That said, I'm missing out here.
I have things I want to do to the car, but I need the car fixed before I think about such things as getting Greg's pre-out / aux-in mod etc.
If it doesn't get sorted by the end of the week should I demand a series II iQ system to be installed? Should I call up Holden HQ? write a nasty letter? throw a tantrum on the showroom floor?
Further to the above issue, while I've been waiting other issues have developed:
This is going to be one of those love-hate relationships...
I recently purchased a second-hand Calais which is still in the new car warranty.
The nav screen, dependent on other factors explained later, will start rolling (like old CRT monitors) or change colours (i've seen it in magenta, green, aqua, yellow) or sometimes both at once.
The problem almost never occurs on a cold day, but if the inside of the car gets to around 30 degrees after being in the sun, odds are the problem is visible; sometimes when driving over a bump, or many parts of Sydney's un-uniform roads, the thud through the chassis will set it off.
Tapping around the outside of the screen will sometimes set it straight for a while, but not always.
I took the car to Muirs Motors in Ashfield NSW as soon as I noticed this, and the service manager witnessed the issue. I booked the car in and left it with them for two days at the beginning of March.
When I collected it, I was told that the fascia was on order and when it came in they would call me and it could be fitted while I wait. They told me it should take a week, but probably closer to two. After three weeks, I called them and was told that the part still hadn't arrived, they'll call me when it does.
Almost two weeks after my last call, I tried again and they acknowledged that it was taking extra-long for the part, they would chase up and get back to me.
The next afternoon, I swung by the service department as I had a half day at work and the manager told me that Bosch was out of stock of the fascias, might take an additional three weeks.
Fast forward past the Easter break and four weeks more, I called and it was chased up again. Just received a call from the service manager admitting that they had balls'ed it and they have submitted a new request and have been promised the parts needed would be in tomorrow.
In all fairness, the service manager has always heard me out, seems to understand that a part shouldn't take two months to arrive, and has returned all my calls and gotten back to me every time he said he would. That said, I'm missing out here.
I have things I want to do to the car, but I need the car fixed before I think about such things as getting Greg's pre-out / aux-in mod etc.
If it doesn't get sorted by the end of the week should I demand a series II iQ system to be installed? Should I call up Holden HQ? write a nasty letter? throw a tantrum on the showroom floor?
Further to the above issue, while I've been waiting other issues have developed:
- The rear-seat screen / dvd has half fallen out. Broken clips I think.
- The 'NAV' button on the fascia has gone hard and cannot be pushed in, effectively disabling the navigation functions.
- Bug in the headunit - it receives the time from the GPS, and applies the +10 / +11 offset to display the time. DST start / end dates are wrong. the car was telling me the +11 time until 2011-05-01 when it should have reverted to +10 on 2011-04-03
This is going to be one of those love-hate relationships...