I just had my 96k km logbook servicing. Chose Paterson Cheney as they were the nearest, did not want to travel too far during lockdown.
Nice bits:
(i) Pleasantly surprised that they used full-synthetic engine oil - think it was the Havoline ProDs LE. I am not sure whether this is an upgrade but the previous servicing dealer (where I bought the car from) only offered Castrol semi-synthetic Magnatec. I can feel the difference with the new oil - engine is quieter when idling& cruising and a lot less smoke when I floor the pedal. With the smoke, I have always suspected it was to do with the Magnatec - seems my suspicion is correct after all. Btw, mine is a diesel so Dexos 2 is a prerequisite.
(ii) Comprehensive list of summary of items checked/replaced. Again, pleasantly surprised they measured the thread left on my tyres and thickness of my brake discs.
(iii) Friendlier staff. At least they did not call or pester you halfway thru the servicing to upsell aircon compressor oil top ups, wiper & cabin filter changes etc. I get this with every service at the last dealer. Makes you feel like a lesser person if you did not do what they suggest.
Not so nice bits:
(iv) When checking my car in for servicing, the service rep wanted me to pay $190 more than what they had earlier quoted on the phone (i.e. before I confirmed the booking). Told them this was a mistake and had to engage in a few rounds of arguments/justifications for them to reluctantly concede with the agreed price - did not feel good at the time. At time of collection, the rep actually apologised for the price misunderstanding earlier in the morning - all good.
Business must be bad - only saw my car when checking in and during collection.
Difficult to get a service slot, had to wait a month after booking.