Just Commodores Forum Community

It takes just a moment to join our fantastic community

Register

Re-Power Steering recall.

Discussion in 'VF Holden Commodore (2013 - 2017)' started by wobbles123, Oct 29, 2019.

  1. wobbles123

    wobbles123 Member

    Messages:
    66
    Likes Received:
    13
    Trophy Points:
    8
    Joined:
    Jan 18, 2018
    Location:
    nsw
    Members Ride:
    2008 VE SV6 Ute, 2013 VF SV6 Sedan.
    I have been on to Holden Customer Care over the recall about 6 times since May this year and being fobbed off by the call centre saying that they have nothing at the moment and on a recent call they said they are only releasing a number of fixes to Holden Dealerships so as not to overload there workshop....the call centre said I would receive a letter in due course from some lady who was not very fluent with her English.
    I was in a country town on Monday where I bought the VF and went to the dealership to see what the hold up was and to check out the call centre garbage.
    They said we can do it this week as we have the modules for the power steering in stock for the recall.
    So there you go....call centres are a waste of time !@#$%^&*
     
  2. Forg

    Forg Well-Known Member

    Messages:
    3,148
    Likes Received:
    1,078
    Trophy Points:
    113
    Joined:
    Jun 16, 2015
    Location:
    Sydney
    Members Ride:
    Regal Peackock VF SS-V Redline Wagoon
    Holden are trying to control the amount of work that's being put into this by sending batches of letters out to owners, that batch being fixed, rinse/repeat. That dealer's willing to 'buck the system' as it were, hopefully they've got access to more PS modules than letters were sent to owners in there area or there're going to be some grumpy letter-holders wondering why they can't get their fix done NOW as per the letter. :)
     
  3. wetwork65

    wetwork65 A wet business

    Messages:
    703
    Likes Received:
    280
    Trophy Points:
    63
    Joined:
    Mar 12, 2006
    Location:
    Sydney
    Members Ride:
    VF SSV Wagon & VF SV6 Wagon
    Yep. I called them today as well, since I am tired of waiting.
    I have 2 cars to be done and got the same letters last December as every one else. The ones that say that the parts will be available mid-year.
    The call centre told me to sit tight and wait my turn, they are releasing parts in 6 week blocks across 4 categories and doing the "most urgent first". Also told me that if I presented to a dealer, without a failure, I am up for a diagnosis fee.
    Guess I will have to just wait until next year. By the time the packs are ready I may have sold one of the cars.
    Holden are not concerned about repeat sales from happy customers of course. They're gonski.
     
  4. Anthony121

    Anthony121 Well-Known Member

    Messages:
    1,061
    Likes Received:
    533
    Trophy Points:
    113
    Joined:
    Apr 1, 2014
    Location:
    Melbourne
    Members Ride:
    VF SSV Redline MY17 & VF Director
    Please remember this is a huge recall affecting over 100k in vehicle numbers. It cannot be done overnight. Goods had to be remade by a supplier and then shipped out. This does not happen overnight.
     
    426Cuda likes this.
  5. Ron Burgundy

    Ron Burgundy Well-Known Member

    Messages:
    2,183
    Likes Received:
    1,015
    Trophy Points:
    113
    Joined:
    Jun 3, 2004
    Location:
    NSW
    Members Ride:
    VF II SS
    Sooo just to clarify ..
    What cars are affected by this ?
     
  6. Skylarking

    Skylarking Well-Known Member

    Messages:
    1,877
    Likes Received:
    780
    Trophy Points:
    113
    Joined:
    Feb 3, 2018
    Location:
    Downunder
    Members Ride:
    Commodore Motorsport
    @Anthony121 , any rectification would have occurred much much sooner had Holden/GM placed more importance on this issue. As is, they've been dragging their corporate feet on this issue for more than two years (original thread started Nov 2017).

    Yeah, i know its a Holden enthusiast forum but maybe some consumer perspective is needed rather than just being an apologist for a corporate miscreants.

    After all, people have a right to be peeved at Holdens lethargy in getting a potentially dangerous fault fixed. And the fault itself can only be described as a major fault under ACL, which is a trigger for the purchaser to ask for a full purchase price refund. That alone should be an incentive for Holden to pull out all stops (but for regulatory capture).
     
  7. Anthony121

    Anthony121 Well-Known Member

    Messages:
    1,061
    Likes Received:
    533
    Trophy Points:
    113
    Joined:
    Apr 1, 2014
    Location:
    Melbourne
    Members Ride:
    VF SSV Redline MY17 & VF Director
    Pre MY2015 VF

    Oppps! Should be pre MY2016

    Or series 1 VF range
     
    Last edited: Oct 30, 2019
  8. Skylarking

    Skylarking Well-Known Member

    Messages:
    1,877
    Likes Received:
    780
    Trophy Points:
    113
    Joined:
    Feb 3, 2018
    Location:
    Downunder
    Members Ride:
    Commodore Motorsport
    @Ron Burgundy , the recall specified the scope.

    GM Holden Ltd — MY2014 to MY2016 Holden & HSV, VF Commodore & WN Caprice
    PRA No: 2018/17201
    Date published: 19 Dec 2018
    Campaign number: A182193280
    Product description:

    Holden VF Commodore, 58,731 affected vehicles
    Holden WN Caprice: 1,938 affected vehicles
    HSV VF Clubsport, HSV VF Maloo and HSV VF GTS: 5,525 affected vehicles

    Select 2014-2016 models, built on or prior to 30 April 2015.

    2016 model built in April 2015?
    I hate the fact that there is a "model year" which has no bearing on the calandar year or build date... Sales/Marketting probably drove such bull...

    So maybe My2016VF and not My2015VF?
     
    426Cuda and Ron Burgundy like this.
  9. Skylarking

    Skylarking Well-Known Member

    Messages:
    1,877
    Likes Received:
    780
    Trophy Points:
    113
    Joined:
    Feb 3, 2018
    Location:
    Downunder
    Members Ride:
    Commodore Motorsport
    PS: the recall states

    What should consumers do?
    Replacement parts are not currently available. Holden will contact affected consumers to notify them of required action.


    But we know that replacement racks exist in Holdens spare parts inventory. But that's a more costly solution for them that the repair kit they designed. So maybe it should have read

    What should consumers do?
    Cheap replacement parts are not yet currently available. Holden will contact affected consumers to notify them of required action when the checp parts have been made.
     
    wetwork65 likes this.
  10. Ron Burgundy

    Ron Burgundy Well-Known Member

    Messages:
    2,183
    Likes Received:
    1,015
    Trophy Points:
    113
    Joined:
    Jun 3, 2004
    Location:
    NSW
    Members Ride:
    VF II SS
    Thank you
    Mine is June 2016 so it's fine by the looks of it..
     
  11. mpower

    mpower Well-Known Member

    Messages:
    3,480
    Likes Received:
    383
    Trophy Points:
    83
    Joined:
    Jan 22, 2007
    Location:
    Brisbane
    Members Ride:
    V2 CV8 Monaro and VF SSV Redline
    you get a letter if affected (source I have had the letter, can action whenever I want to).
     
  12. wetwork65

    wetwork65 A wet business

    Messages:
    703
    Likes Received:
    280
    Trophy Points:
    63
    Joined:
    Mar 12, 2006
    Location:
    Sydney
    Members Ride:
    VF SSV Wagon & VF SV6 Wagon
    Seems to me that this issue was sorted out in a timely manner when it was identified in the US years ago.
    Maybe Holden were concerned with their reputation in affecting further sales or more likely averse to legal punishment/compensation claims in the litigious U S of A.
    We are more accepting in Australia.
     
  13. Skylarking

    Skylarking Well-Known Member

    Messages:
    1,877
    Likes Received:
    780
    Trophy Points:
    113
    Joined:
    Feb 3, 2018
    Location:
    Downunder
    Members Ride:
    Commodore Motorsport
    Truth is, Holden 1st thought some dielectric grease was the solution. Well that didn't work so they then they added some epoxy around the connector. That also failed as a solution. So they took more bites of the apple down under. Meanwhile, in the USA, the PPV's got a newly designed racks with gold plated connectors rather early in the saga. Really, it's a clusterfuck if ever there was one.

    Now, we are told that only pre April 2015 builds are impacted but no one has any authorititive proof that the racks installed post this build date have the same design mods that went into the PPV's. Or that the repair kit now used on pre April 2015 vehicles also mod those existing racks in the same way (gold plated pins + whatever else they designed into the PPV rack). So it's just to trust them without question it seems. Something from Holden would go a long way in clearing this up but they refuse to release anything.

    Just as the airbag fiasco, where manufacturers provided a list of impacted vehicles, then kept adding to the list and in some cases repeted recalls on the same vehicles. Seems there is "fixed" and then there is "fixed". So the question is which "fixed" is it and can we fully trust any manufacturer when big $ are at play :oops:

    So in the case of a VF with a 2016 build date, which fix is it, and is it really "fine by the looks of it" o_O
    For the moment, i'd be alert but not allarmed :rolleyes:

    PS: I'd guess a EPS repair kit costs $500, while 3 hours R&R labour costs $300 all up. Do this over the 66,194 vehicles would give a total spend at just on $52.9 million dollars. That's much like giving away 1060 VF's each costing $50k retail... Maybe we now know why Holden would have been inclined to drag their feet in finding a quick solution.
     
  14. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    4,030
    Likes Received:
    3,432
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    But their court enforceable undertaking to the ACCC !!!!
     
    Skylarking likes this.
  15. Skylarking

    Skylarking Well-Known Member

    Messages:
    1,877
    Likes Received:
    780
    Trophy Points:
    113
    Joined:
    Feb 3, 2018
    Location:
    Downunder
    Members Ride:
    Commodore Motorsport
    Well the court enforcable undertaking is valid until end of 2020. So we should all be OK because a manufacturer wont drag their feet long enough for the undertaking to expire and then go back to their bad habits... will they... Leopard, spot, something, something...

    Heck, if you read the undertaking, Holden wrote letters to owners about the rocker safety recall and invited them to contact Holden about reimbursment for any repairs already completed... Wonder how many who suffered injector failure and paid for new injectors are even aware of the "service campaing" and that they can claim reimbursment of their costs?

    In any case, my issue is i don't trust any motor vehicle manufacturer based on my interactions and history so I want something technical on their letterhead. I've found such docs helpful in the past but they are almost impossible to get these days... wonder why...
     
    VS 5.0 likes this.
  16. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    4,030
    Likes Received:
    3,432
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    This just in - Mazda taken to court by ACCC

     
    Skylarking, wetwork65 and VF Redline like this.
  17. Skylarking

    Skylarking Well-Known Member

    Messages:
    1,877
    Likes Received:
    780
    Trophy Points:
    113
    Joined:
    Feb 3, 2018
    Location:
    Downunder
    Members Ride:
    Commodore Motorsport
    Mazda's egregious conduct, in not accepting major fault or timely repair provisions of ACL, when a new vehicle with engine troubles spends 4 months out of 6 in a workshop requires they get a good thumping by the courts to help them understand their legal obligations.

    Heck, i my young adulthood, there was a report in the papers about a USA BMW purchaser, who soon after delivery, realised his new vehicle was resprayed (due to minor shipping damage). The result of the court case was that a repainted vehicle can't be a new vehicle by definition of the repair. So what he was sold was missrepesented and as such the court awarded twice the vehicle cost as compensation (and got to keep the car).

    So, our laws, though good, have some way to go in their enforcement. Adding some punative damages payment when sellers drag their feet or don't follow the law, on top of a full purchase price refund for major faults under ACL, will ensure the law has some teeth. Then maybe businesses will more redily accept their obligations under law and not try to shift costs back to the purchaser (as they seem to do).
     
    426Cuda and VS 5.0 like this.
  18. 426Cuda

    426Cuda SUBLIME!

    Messages:
    3,844
    Likes Received:
    2,638
    Trophy Points:
    113
    Joined:
    Dec 15, 2013
    Location:
    Wagga Wagga
    Members Ride:
    VF Redline Sedan - A6 Spitfire MSE...
    True Skylarking. But not that far that Aus becomes as litigious as the US. Maybe there's more to that case? But, a free car and a huge wad of cash for a paint repair is ludicrous.
    We have some very sound statute and case law. Law to protect people from all manner of wrong doing. Yet, guilty offenders walk away scott free, time and time again. Consumers should be treated fairly, without all the BS we typically have to go through. It's been said before, but after sales service and warranty on a $50 toaster is better than it often is on a $50k car. The ACL is a big step in the right direction and a landmark case or two will change behaviour. But, some retailers will always take advantage of uniformed customers. Case law or no case law. As you have alluded to countless times, people need to know their rights and back themselves in standing up for them.
    Out of interest, Mazda came to the party with my Daughter in law's CX5. Bought second hand, actually 7 years old and out of warranty. The alloy diesel blew a head gasket and was diagnosed as terminal. A very common problem with this engine. I.e they will all do it eventually. A bit of an epic tale, but in the end Mazda fitted a new engine. I saw the invoice ~$26k. She paid $18k for the car... Mazda should have just reimbursed them the cost of the car and reasonable consequential losses. The engine now has 38,000k's on it. Mainly highway driving. Once again, the engine is overheating, starting to lose power and consumption is rising. I hope Mazda has deep pockets and a massive stock of their shity motors.
    Ford did the same with my Daughter's shitbox Focus. I.e new transmission, clutch and motor. But it was a very distressing process. The car was under factory warranty and Ford just didn't want to know about it. Fair Trading were about as helpful as tits on a bull. She sold the car the day after she got it back from Fraud. Vowing never to buy another. Not due to the faults. But the way she was treated.
    Finally, a mate of mine bought an Ex NSW Police, Highway Patrol VX SS years ago. On it's second service Holden called him and said, "We're going to install a new motor and transmission." He didn't even realise there was anything wrong with either of them. Needless to say he was stoked. He still has the car today.
     
    Last edited: Nov 2, 2019
    Lex, Sir Les and Skylarking like this.
  19. Skylarking

    Skylarking Well-Known Member

    Messages:
    1,877
    Likes Received:
    780
    Trophy Points:
    113
    Joined:
    Feb 3, 2018
    Location:
    Downunder
    Members Ride:
    Commodore Motorsport
    ^ some say Australia is already more litigious than the USofA, who knows o_O

    Yes, that BMW paint case does seem ludicrous on the surface but I’d think the putative side of that punishment would help to act as a deterrent. The deterrent is something lacking in our laws. The USA buyer gains something for their headaches unlike down under. Here the regulator gets $10M and the Ford customers, as an example, have to again get in line and go through more crap just to get Fraud to now, hopefully, follow the law...

    I’d forgotten about your daughters CX5 saga... good outcome, of sorts, with the new engine. By the sounds of it, it looks like she’ll have a second bite at getting a full purchase price refund since the same problems is coming back :eek:

    Must just be me but I’ve never understood fixing some product using the same faulty component; that’s just kicking the can down the road o_O

    after she got it back from Fraud. Vowing never to buy another. Not due to the faults. But the way she was treated.” This is what manufacturers seem to never learn. A disenchanted customer can be lost for life along with many family and friends... after all, people do have mouths to relay their poor experiences to one and all. And with the www, and forums, the reach people who suffer from such poor experiences can be unbound to the sellers/manufacturers detriment.
     
    426Cuda likes this.
  20. Wayne001

    Wayne001 Active Member

    Messages:
    199
    Likes Received:
    25
    Trophy Points:
    28
    Joined:
    Jun 21, 2017
    Location:
    Meadow springs
    Members Ride:
    Vf calais
    Mine is amongst the recall , rang them and asked them what if the steering fails and i hit something .
    They said they would pay the damages .
     

Share This Page