I had this fault with my 2016 VFII Wagon pretty much constantly in the end, was displaying "Service steering column lock" on dash and having this random delay shutting everything down after opening the drivers door (worse on hot days), turned out to be the door lock actuator nothing to do the steering lock module. The door switch is in the actuator latch and reads 2 positions Ajar/closed and open/closed to the Keyless entry module, when the fault occurred the sensors were delivering an "implausible" position to the computer causing a bit of confusion during the power down and steering lockup process. I just pulled the actuator out of the door (unplugged it) flushed it out with contact cleaner and compressed air a few times, re-assembled and I am yet to have the fault return, suspect dirt and grease on the latch is working its way up over the sensors. Hope this helps someone. I am an electronics tech by trade.
So the dealer and Holden have wiped their hands clean of this problem and are refusing to fix the issue. They say because no errors are logged in the computer there is no problem. Even though I brought the car into them last week, the tech saw that it wasn't working, but then started working again. I have multiple videos of the issue. They said they couldn't fault it yesterday in the workshop.
To say I'm fuming is an understatement.
The dealer is like arguing with a person who will not admit their is egg on their face. I say the colour is Blue and the dealer says no the colour is Red, even though they know the colour is Blue they are no going to admit it and will stick to what they are saying.
I then catch the dealer out on their own mistakes and they still wont admit it. They say the car is now 6 months out of new car warranty and that they are not going to replace parts, parts have to fail completely before they will do something. But hang on only 4 weeks ago they replaced the steering column lock module under warranty even though the car is out of warranty and that wasn't showing that it had completely failed, they just put in a new one without even testing anything. They avoided that statement and didn't answer it.
I asked well what would happen if the car was still under warranty, they said the same thing, we wouldn't fix it without something showing up. But hang on they said they are not going to fix it cos its out of warranty, but then the dealer says they still wouldn't fix it under warranty cos they dont know what part has failed.
I then said but I brought the car in and your tech saw that it was not working and then started working again, so he acknowledged there is something going on and I also have multiple videos showing it working not working. They say it has to not work when it is booked into the workshop and because it didn't fail on the day it was booked in, there was no reason to carry out any work.
FFS what does it have to fail on a specific date and time in order for you to do something?
I then rang Holden Customer Care and was dealing with a nice bloke there that was actually understanding and helpful, i then called back and couldn't get him again so ended up with a stupid sheila who didn't careless and said we are siding with the dealer. When I said I would like to speak to the previous bloke, she says he must be in a meeting or on the phone. So I asked can i ask him to call me back and she replies sorry we dont offer a call back service.
By this point my head is about to explode with rage!!!!
So is my next step ACCC as I have a defective part somewhere in the car that is not operating as it should and is not fit for purpose? I have my other VF Redline and my mates SS as comparison cars to demonstrate they do not possess this same issue as mine.
Com91 can you explain your step by step process ir removing and cleaning the actuator as I believe that is what i will have to do next as no one will help me.