VCM OTR Owners

[VS_Pete]

LOL One of us hoons in the ACCC nice

 

[ChRiDDa]

Very poor customer service indeed - a well known fault yet they’re denying any responsibility

It’s not as if your request is unreasonable either - you’re merely after a replacement

In all seriousness, what would this cost VCM to replace? The publicity this is generating could end up costing them a lot more!

 

[exanVZ]

Do you guys really think it's reasonable for them to provide warranty on a piece of plastic after 5 years? pretty sure there is nothing in consumer law which says you should be entitled to a lifetime of warranty on anything you buy. If it was just outside of their warranty period, you would have a valid point, but in this case just get over it and buy a new one, or get a Harrop or DuSpeed if you think they are better.

 

[MYVESSV8]

the main issue is it was known fault, some turned up sooner than others, it is exactly the same fault, thus under consumer it has failed

 

[exanVZ]

the main issue is it was known fault, some turned up sooner than others, it is exactly the same fault, thus under consumer it has failed

got a link to that part of the consumer legislation? I'm genuinely curious.

 

[Banjo79]

Do you guys really think it's reasonable for them to provide warranty on a piece of plastic after 5 years? pretty sure there is nothing in consumer law which says you should be entitled to a lifetime of warranty on anything you buy. If it was just outside of their warranty period, you would have a valid point, but in this case just get over it and buy a new one, or get a Harrop or DuSpeed if you think they are better.

There is something wrong when the filter holder becomes more disposable than the filter itself.

 

[ChRiDDa]

https://www.accc.gov.au/business/tr...ffering-warranties/warranties-against-defects

I’d be going down the path of the goods failing to be of acceptable quality, which would entitle you to a replacement or a refund

Only question I would raise is that what is reasonable time

 

[blackve76]

Do you guys really think it's reasonable for them to provide warranty on a piece of plastic after 5 years? pretty sure there is nothing in consumer law which says you should be entitled to a lifetime of warranty on anything you buy. If it was just outside of their warranty period, you would have a valid point, but in this case just get over it and buy a new one, or get a Harrop or DuSpeed if you think they are better.

It's like the Holden VF steering issue, known fault but not a recall, bet there's heaps out there that have paid hard earned $$$ to repair, forums like this help spread the message about defective parts . Vcm should have had a recall on this year's ago but like a lot of businesses don't.

 

[Asmodai78]

It's like the Holden VF steering issue, known fault but not a recall, bet there's heaps out there that have paid hard earned $$$ to repair, forums like this help spread the message about defective parts . Vcm should have had a recall on this year's ago but like a lot of businesses don't.

well according to them they did do a public service announcement on forums and other electronic media and extended the warranty to 2 year, I asked them for a copy of the PSA they apparently issued but they failed to produce one, ive searched countless google searches for it and there is nothing regarding a PSA, ive only found forums complaining about it

 

[blackve76]

well according to them they did do a public service announcement on forums and other electronic media and extended the warranty to 2 year, I asked them for a copy of the PSA they apparently issued but they failed to produce one, ive searched countless google searches for it and there is nothing regarding a PSA, ive only found forums complaining about it

From memory they didn't release any thing it was a forum generated backlash. For a while they said everyone was overtightening clamps etc.