jumpnut
New Member
- Joined
- Feb 19, 2012
- Messages
- 4
- Reaction score
- 2
- Points
- 0
- Location
- Sydney
- Members Ride
- VE Series II Equipe Sportswagon
Hi,
I have a 2011 Series II Equipe Sportswagon which has given me nothing but grief since the day we purchased it. First off we had the engine warning light come on and off intermittently and I ended up going back to the service centre 4 times in total to get it resolved.
Now around 3 weeks ago the air-conditioning system decides to pack it in. If I try to advance the fan speed upwards it works but as soon as you release the button it cycles straight back to 00 speed. If I try to hit the auto button it does nothing either. On the iQ screen it shows the air-conditioning icon as being off. The only thing that seems to work is the demister mode which has helped on those humid days. Apart from that it does squat in cooling the car down.
When I first took it back to the service centre the assistant manager told me it is a known problem in the Series II vehicle with iQ and that Holden were/are in the process of writing a software upgrade. He said it would take around a week. The week went by and I phoned them up only to be told still no action and may take a few more weeks. I decided to call the selling dealership (further from where I live), they said they were not aware of any problems with air-con etc. and to bring it in to get looked at. So I did this and they could tell me absolutely nothing. They said if it needs a software upgrade it wouldn't be until the 1st week of March until it is available. F****** useless.
So I called the Holden "we don't care" customer care line. How hopeless are these people? They couldn't assist me with any technical matter, couldn't transfer me to anyone who could and basically left me on the end of the phone wondering what the purpose of their existence is. They said to go through the service centre for all technical matters/enquiries, which I have been doing to no avail.
So I contact the service centre again. He tells me if you need action to talk to the sales people who can contact GM directly. So I did this. The sales person came back to say I have to wait until first week of March (approximate) and that it all they can do. Their hands are tied.
Meanwhile, in the middle of summer, I am stuck with a brand new $37,000 car with no functioning air-conditioning and no immediate result to fix the problem!!!
Is anyone esle aware of such issues or can you give me some advice to better deal with the situation. I am getting very frustrated with everyone involved and the total and utter lack of customer support from the dealer, service centre and GM Holden themselves.
Thanks.
I have a 2011 Series II Equipe Sportswagon which has given me nothing but grief since the day we purchased it. First off we had the engine warning light come on and off intermittently and I ended up going back to the service centre 4 times in total to get it resolved.
Now around 3 weeks ago the air-conditioning system decides to pack it in. If I try to advance the fan speed upwards it works but as soon as you release the button it cycles straight back to 00 speed. If I try to hit the auto button it does nothing either. On the iQ screen it shows the air-conditioning icon as being off. The only thing that seems to work is the demister mode which has helped on those humid days. Apart from that it does squat in cooling the car down.
When I first took it back to the service centre the assistant manager told me it is a known problem in the Series II vehicle with iQ and that Holden were/are in the process of writing a software upgrade. He said it would take around a week. The week went by and I phoned them up only to be told still no action and may take a few more weeks. I decided to call the selling dealership (further from where I live), they said they were not aware of any problems with air-con etc. and to bring it in to get looked at. So I did this and they could tell me absolutely nothing. They said if it needs a software upgrade it wouldn't be until the 1st week of March until it is available. F****** useless.
So I called the Holden "we don't care" customer care line. How hopeless are these people? They couldn't assist me with any technical matter, couldn't transfer me to anyone who could and basically left me on the end of the phone wondering what the purpose of their existence is. They said to go through the service centre for all technical matters/enquiries, which I have been doing to no avail.
So I contact the service centre again. He tells me if you need action to talk to the sales people who can contact GM directly. So I did this. The sales person came back to say I have to wait until first week of March (approximate) and that it all they can do. Their hands are tied.
Meanwhile, in the middle of summer, I am stuck with a brand new $37,000 car with no functioning air-conditioning and no immediate result to fix the problem!!!
Is anyone esle aware of such issues or can you give me some advice to better deal with the situation. I am getting very frustrated with everyone involved and the total and utter lack of customer support from the dealer, service centre and GM Holden themselves.
Thanks.