Rewey
New Member
- Joined
- Nov 11, 2009
- Messages
- 16
- Reaction score
- 1
- Points
- 1
- Location
- Perth
- Members Ride
- VF Commodore SV6
Well, here we are 12 months later and guess what?!? The car is back in at Gardner Holden because the goddamn air conditioner doesn't work! This time, apparently, it's the "receiver dryer" that is gone. That means over the SIX visits to Gardner Holden to have the air con issue fixed they have upgraded the software, replaced the header control assembly, replaced the schroeder valves, replaced 2 air con pipes, 2 air con seals, 1 pipe seal and 1 condenser seal, and now the 'receiver dryer' needs replacing.
As it is out of warranty, it's now my problem (although the service manager spoke with John Gardner and they have agreed to cover labour costs). When the issue happened last year, he said if there was ever an issue again someone would drive out and collect my car and repair it at no cost - obviously that's not the case any longer.
The thing that really frustrates me is this - I am sick of the argument each time that now it's "a different component that is broken". I don't care. I didn't buy a bucket full of all those parts above - I purchased a car WITH AN AIR CONDITIONER SYSTEM. This is an ongoing problem with THE AIR CONDITIONER SYSTEM. The definition of 'system' is "a set of connected things or parts".
The changes in consumer law now give me as a consumer the right to expect "acceptable quality", which includes the requirement of "durability" (Australian Consumer Law s54(6)). Regardless of whether it is still under warranty or not, would anyone like to support me in the idea that I expect a car touted as Holden's "billion dollar baby" should have an expected life span of more than 4 years?
Regards,
Rewey
As it is out of warranty, it's now my problem (although the service manager spoke with John Gardner and they have agreed to cover labour costs). When the issue happened last year, he said if there was ever an issue again someone would drive out and collect my car and repair it at no cost - obviously that's not the case any longer.
The thing that really frustrates me is this - I am sick of the argument each time that now it's "a different component that is broken". I don't care. I didn't buy a bucket full of all those parts above - I purchased a car WITH AN AIR CONDITIONER SYSTEM. This is an ongoing problem with THE AIR CONDITIONER SYSTEM. The definition of 'system' is "a set of connected things or parts".
The changes in consumer law now give me as a consumer the right to expect "acceptable quality", which includes the requirement of "durability" (Australian Consumer Law s54(6)). Regardless of whether it is still under warranty or not, would anyone like to support me in the idea that I expect a car touted as Holden's "billion dollar baby" should have an expected life span of more than 4 years?
Regards,
Rewey