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ve sv6 seized engine

Discussion in 'VE Holden Commodore (2006 - 2013)' started by boomboombas, Jun 1, 2013.

  1. boomboombas

    boomboombas New Member

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    hey guys holden initialy said they not covering us as we serviced our car at a non holden dealership . we have spoke to the company and they assure us they are authorised to carry out logbook servicing on new cars and there is no way our warrnty is void they are also prepared to back us up with the issue. that was early today now they say they are talking to warrnty people their side
     
  2. Benboy

    Benboy Well-Known Member

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    If the likely cause of your engine failure was a component failure due to inferior material or production standards then you would expect the warranty to cover cost of repair/replacement. If engine failure was as a result of lack of oil and there was no obvious leak etc then you may find a warranty claim ore difficult to achieve. As for non-Holden servicing. Yes you are may be correct, HOWEVER, I suggest that you very carefully read and probably re-read all the terms and conditions of your obligations as an owner in regard to the warranty and servicing of your vehicle. You may be in for some surprises. You may need to consult a Solicitor. Your Auto Club may be able to provide advice and assistance in the matter. Suggest you contact them. They may even be able to perform some preliminary diagnostics as to a possible cause of the problem. Good luck.
     
  3. Aussie Willy

    Aussie Willy Coal Miner

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    As usual, the " I want a new car", then the "ill get it serviced buy any one but the dealership".
    Dont buy new cars if yo want "pops service center" to service your car and then holden to just drop their pants for you.

    Take it back to the "non holden dealership" and have them cover what ever work was performed.
    Actually, im not sure why I give a ****, its obviously your wife's car.
     
  4. Troy711

    Troy711 Retired Old Fart Staff Member

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    I'm not quite sure what you're getting at but as far as I'm concerned dealers should only exist to purchase cars and to repair said cars under a factory warranty. Their excessive service prices are bullshit and a "Bobs Garage" stamp in the log book is no different to "Bobs Holden Dealer". In fact I've had better service from someone who depends on good worth of mouth and decent customer service than one who has a dealer logo above their workshop.
     
  5. AirStrike

    AirStrike Administrator Staff Member

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    LMAO! Only time my car has been in a dealer is for warranty work, as if I would let some 16 year old muppet work on my car.
     
  6. boomboombas

    boomboombas New Member

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    who said it was pops service center ? plenty of great mechanics out there who have workshops well equip t to deal with late model cars , using genuine parts and lubricants , and what makes you think that "pops" had any thing to do with the fault that caused the alert system to not kick in ? iv had it in to holden in between that service 3 times for various other warranty issues. as a consumer im within my rights to use competent qualified people to service my car providing they use correct parts and lubricant and follow the schedule of the logbook which i believe they have .
     
  7. mr calais 5.0

    mr calais 5.0 New Member

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    My car went back to the stealership for a warranty claim.. It's been serviced by 2 other mechanics and done right..
     
  8. boomboombas

    boomboombas New Member

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    as an update the guys at the dealership have worked on the car today and have found that the switch to the oil light was faulty, they managed to get it started , though it does not sound pretty , definately needs bottom end rebuild ,or a replacement short motor , until they reach an agreement with Holden HQ thats all they can say but they are on my side by the sounds of it , ill hopefully have good news tomorrow . thanks
     
  9. boomboombas

    boomboombas New Member

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    holden now want service history of the 30000 k service which was before i bougjt it from the dealer apparently eurocar hire company owned it in melbourne didnt get the log book stamped so i have no bloody idea how to track down down the garage who serviced it . any ideas ?
     
  10. RiCeY

    RiCeY F O R U M W A R R I O R

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    Probably serviced it themselves, call and ask them.
     
  11. gossie

    gossie Well-Known Member

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    Your more than likely right there.
    I was down in Melbourne a couple of weeks ago for a couple of weeks, and I was having a scratch through the hire car service book that was in the glovebox, and it had been serviced by the hire car company all the way to the 20,000kms on it when I had it except the first freebee service.
    It was not Eurocar though.
     
  12. Kiddo

    Kiddo You're serious bro?!

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    Hertz and Avis used to service their own, no reason why Eurocar doesn't too. Sounds like the dealership is trying to get outta this one.

    I remember once, my Laser suddenly lost all its brake fluid. Outta fricking nowhere! Topped it back up, and never lost a drop in 24 months...weird things these cars
     
  13. boomboombas

    boomboombas New Member

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    if im sold a certified used holden with the remainder of a new car warranty from a reputable holden dealership why is it my problem to prove a 30,000 k service ?
    im told that this is the only thing holding me back from a new engine ,i feel its the dealership that sold it to me is responsible for this
     
  14. WazzaV8

    WazzaV8 New Member

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    Yeah I agree, only a brain dead moron would pay $120 and hour at a Holden Dealership for an apprentice to work on his car, everyone knows that Holden can't force people to use their service centres to do oil changes and services when Bob, a fully qualified Mechanic, does the job at his own workshop.......at my Holden Dealer they couldn't get any mechanics to work there so imported 2 Austrian mechanics on 457 visas to work there, I took my car there because a lack of mechanics in town and 2000km later a spark plug fell out......I'm stuffed now, I will have to take my car 400km to Kal to get services because I don't trust them now.
     
  15. Slick6

    Slick6 New Member

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    I agree that dealers can be hard to deal with but saying all dealers are bad is the same as saying all independents are bad.

    I know a great dealer service center in perth as well as some great independents and my car goes to the different ones depending on what I need .

    To the OP, log your issue with Holden Customer Service, explain that you bought a Certified used vehicle on the understanding that it had been checked and was mechanically sound (their promo gear says this is the case), also that the vehicle had been serviced twice since then and that the damage is as result of oil loss as a result of a sensor failure, not because of a missed service 35,000km ago.

    If they don't come to the party, speak to Consumer Protection as the vehicle was marketed and sold as being in sound mechanical condition. Other than that, keeping a cool head whilst talking with them should see you right.
     
  16. kuzman89

    kuzman89 Active Member

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    Some SIDI motors are known for burning excessive oil! Not all of them do but it's a common issue. Don't back down.
     
  17. timandhayley

    timandhayley Active Member

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    The alloy tech/sidi motors, if not serviced correctly are known to seize. We have had a few at work with issues like this. If you can't provide full service history, they may not cover the repairs under the new car warranty.

    Europcar does their own servicing in some locations and also gets some work contracted out to others. If you contact europcar they probably won't be very forth coming with much information.

    If the vehicle was purchased from a Holden dealer, then they should be able to contact someone at Europcar and hopefully obtain the service history for you, providing they still have records of it....

    Good luck.
     
  18. boomboombas

    boomboombas New Member

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    looks like could have to involve a lawyer they contacted eurocar and there is no record with europcar that they even owned it and holden refuse to honour the warranty im waiting on the selling dearer to get back to me with more info im pretty gutted

    **edit funny how you get two different stories , holden contacts eurocar and there is no records of the car even being in their possession we make contact with europcar and the fleet manager says ok but the only one that can access the old database they have is on leave next 2 weeks .
     
    Last edited: Jun 7, 2013
  19. ASxTecH

    ASxTecH Member

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    I checked my oil before setting off on a trip, Moved my car out of the garage and was a loud ticking, pulled the dip stick out to find it bone dry aswell..
    car as 34 000K's on the clock and was services at 30 000K's and took about 3L of oil. No warnings or anything holden said its nothing they can do.. Its now got 35K on the clock and has taken a over a liter of oil.
    Its not blowing smoke or running bad it annoys the hell out of me
    Anything i sound try? And No i dont trash my car
     
  20. commodore665

    commodore665 expat Saffa

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    Mate , that sucks , how convenient for the company that the person who can access the data base is away , sounds like they are trying to dodge a bullet . Don't back down from any of them , I hope the lawyer can get some resolve .
     

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