Sir Les
Active Member
- Joined
- Jul 22, 2014
- Messages
- 396
- Reaction score
- 241
- Points
- 43
- Location
- Adelaide
- Members Ride
- VF Calais V V6 MY14
This may interest some disgruntled owners who have paid to get the latest map update....
In conjunction with a scheduled service at a dealership, I paid $126 to get my satnav maps updated. Everything functioned as it should after the update, but when Holden Customer Care (HCC) sent me an email a few days later asking for feedback on the service, I expressed disappointment that the update was 2 years old (March 2015 I believe) and lacked certain recent additions to the road network. For example, a newly-opened freeway interchange at Bald Hills Rd near Adelaide wasn't included in the update, despite having been in the planning and construction phases for many years. Google maps, of course, showed the new interchange.
To my complete surprise, 'Robert H.' from HCC replied, offering me a refund of my $126 upon receipt of a copy of my invoice from the dealer showing that I had indeed paid for the update in conjunction with the service. I gratefully accepted his offer, and within a reasonably short time the funds were deposited in my bank account. Thank you Holden Customer Care -- this time you came through!
In conjunction with a scheduled service at a dealership, I paid $126 to get my satnav maps updated. Everything functioned as it should after the update, but when Holden Customer Care (HCC) sent me an email a few days later asking for feedback on the service, I expressed disappointment that the update was 2 years old (March 2015 I believe) and lacked certain recent additions to the road network. For example, a newly-opened freeway interchange at Bald Hills Rd near Adelaide wasn't included in the update, despite having been in the planning and construction phases for many years. Google maps, of course, showed the new interchange.
To my complete surprise, 'Robert H.' from HCC replied, offering me a refund of my $126 upon receipt of a copy of my invoice from the dealer showing that I had indeed paid for the update in conjunction with the service. I gratefully accepted his offer, and within a reasonably short time the funds were deposited in my bank account. Thank you Holden Customer Care -- this time you came through!