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Discussion in 'VF Holden Commodore (2013 - 2017)' started by iamandrew, Jan 31, 2017.

  1. Adza75

    Adza75 Active Member

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    I would also add to be very specific when you talk to your dealer, that the MyLink firmware update is a separate thing to the maps update and what you want.. some dealers don't seem to understand (mine was quite good) but some people have reported the dealer didn't get it... or do it.... or they thought you meant the map update.
     
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  2. Skylarking

    Skylarking Well-Known Member

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    I think the service process has been designed so that the technician simply plugs the car into their equipment and checks if any update is listed against a specific VIN.

    I suspect it’s a purposefully constrained process to keep the manufacturer in control and that the knowledge of what software modules should exist within the various hardware modules of a specific VIN is defined within a database stored on a GM server somewhere on this globe.

    The fact that these software modules, whether they are base firmware or map updates, all seem to be defined as a part number, similar to any other physical part you buy from spares. As such the service technician only needs to know that it’s handled via the tools he has access to.

    To support the dealership, the manufacturer may have provided a service bulletin that specifics an update does exist to correct a specific issue but not much more as I understand it. The real problem for us owners is that there is no way for us to check what each module is for, whether an update exists for it, what problem is resolved or feature added. We are in the dark (often along with HCC).

    So while I agree with your sentiment, i think it is more an issue of whether the service tech CBF pressing the required buttons to check if any updates exists against a VIN. However, most I’d think would do that part of their job correctly.

    If only the service department was required to provide a printout showing their checks indicated no software updates exised, just like the printout I got stating the battery check showed it was OK. I’d feel more comfortable with a printout than a verbal statement.

    Obviously my suspicions are based on some reading various bits of info scattered across the web so may be completely wrong. But if I’ve misunderstood the service process, I’m happy to be corrected as i feel it is important to understand the basics of how things are actually done.
     
  3. Adza75

    Adza75 Active Member

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    Not real sure, however from what I've read and observed, the dealer needs to download the firmware specific to your VIN... and often this is done before you go to the dealer for the service... so I suspect they don't actually check when it's plugged in, but rather check your VIN online (without the vehicle). This would also explain why customer service can you tell you if your vehicle has a firmware update available over the phone or online.
     
  4. Skylarking

    Skylarking Well-Known Member

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    ^ Yep, i'd expect it should be possible to check via the service equipment when the car is plugged in OR via the back office systems by entering a VIN. The two methods are not mutually exclusive ;)

    In any case, Joe public USA must be smarter than Joe Public AU. The 'former' can buy a MyLink map update via GM's web site and install the VIN locked software they get on USB all by their smart selves. The 'later' must go to the dealse service department to have their maps updated o_O ( if the dumb buggers can even remember the directions to the dealership as they can't rely on the outdated maps in all cases... which sucks :eek: )
     
  5. petermaloo

    petermaloo New Member

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    Well it's the same in NZ I took my VF Ser2 in for its first service Dec 2018 and Complained about the Lousy OUT OF DATE Maps -- But Get this told there was a Update but would cost me $800 NZ - I complained stating the Ute had less than 3000Ks and was less than 12 months old and I had just handed over 50k into the purse of Holden But To no avail - Ah I thought Holden NZ send a message after one reply No contact - Question is if Holden sell a Product and charge the stupid prices we pay for we should get the Bloody service we have all paid for - SHAME ON YOU HOLDEN
     
  6. chrisp

    chrisp Active Member

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    Did I just get charged for a map update that wasn’t updated?

    I had my car serviced last week and I asked for the GPS maps to be updated if available. When I picked the car up, I was invoiced for a ‘Sat Navi Map Update V20’ and when I popped in to the car, I noticed that the MyLink had been reset to defaults. So, I figured that everything had been done.

    However, I did have the foresight to take photos of the software version numbers the night before the car was serviced. I checked the car yesterday and all the software version numbers were the same as before the update!

    I took the car back to Holden to query the ‘update’. The service receptionist assured that I had the latest maps. Showed them the photos of the software version numbers and said that nothing had changed with the ‘update’. They assured me that the wouldn’t have charged me if it wasn’t updated. They said that the version numbers are nothing to do with the maps! I queried that too. They went and got the service manager who checked the car and confirmed that the maps were the latest version (30.12.10.11). I showed the service manager my photos taken the night before the service which showed the same version (30.12.10.11). He was perplexed and checked another car to confirm that it was the latest version. He said that the system should have flagged that the car already had the latest software and didn’t need updating.

    The service manager is going to check with Holden/GM to see why they weren’t alerted to the software already being the latest.

    So, I recommend checking your software versions before and after an update. It seems that I have been charged for an non-existent update.

    I’m awaiting to hear back from the service manager as to what went wrong, and what will happen with the charge.
     
  7. Anthony121

    Anthony121 Well-Known Member

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    Software version and map versions are two different numbers in Mylnk
     
  8. Sir Les

    Sir Les Active Member

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    I can't believe they want to charge you NZ$800 for a map update -- that has to be a mistake. That sounds more like the additional cost of the whole satnav system! Updates here in Oz cost about AUD$130 if you have a scheduled service at the same time, or about AUD$170 without the service. I think the latest update here in Oz is dated 1st quarter 2018. If Holden NZ won't do anything, try sending an email to Holden Customer Care in Oz -- maybe they can shake up their cousins across the 'dutch'. :)
     
  9. Skylarking

    Skylarking Well-Known Member

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    @chrisp looking at Software Version Information page within MyLink will show what’s loaded.
    These two pages have various items listed but there is no clear correlation between the part number and it’s function (be it some firmware object or data object or however it’s partitioned).

    Having said that, @RoganJosh seemed to be one of the first to get map updates done on his VF and sadly he needed to take Holden to small claims to get it done. If I remeber correctly part of that settlement was a Holden document that listed the map version as always being the third part number from the bottom of the software information list.

    So taking that into consideration, my Motorsport which had recently had its first service done, also had a map update done where the map data part number “84019250 Version 30.11.0F.11” was updated to map data part number “84160883 Version 30.12.10.11”. This was the only change reflected in the software version information pages.

    So from my perspective, it absolutely seems that map data 30.12.10.11 is the latest unless new maps were released in the last month. Just as an FYI, this map data version was released around March 2018.

    If all other software items are the same as before your service, I’d say you’ve been stiched up. If something else was updated (system firmware for example) then the tech may have simply been confused as to what object was updated and charged you thinking he updated the map data but this does not seem the case as nothing has changed pre/post service.

    As a side, firmware correct faults so should be free under warranty. They should also be free outside warranty since it is faults being corrected, not some new feature being added like Apple car play or android auto (which many would line up to pay for su h an update).

    So, get them to refund the charge and as a guesture of good will get the dealer to provide a free map update whenever Holden gets around to releasing the next one (later this year or early next year).
     
  10. chrisp

    chrisp Active Member

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    I was a bit brief with details in my post...

    All part numbers and versions numbers pre-service and post-service were all identical. The service manager had a printout of the service procedure and he confirmed that the ‘third last’ set of numbers relate to the GPS maps and that version 30.12.10.11 is indeed the latest.

    It seems that I already had the latest prior to the service. What they are questioning is how their system allowed an non-existent (or not needed) update to be installed - for which I was charged for. After all, the updates are all VIN locked and they simply follow instructions from the central server when updating.

    I’ll sort a refund or credit for future maps with them when they call back.

    I mainly posted to alert others that they too might be paying for updates that aren’t needed, or aren’t being done.
     
  11. Skylarking

    Skylarking Well-Known Member

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    ^ yeah, the dealer should as a matter of process take a snapshot of software version information before and after and provide such to the owner rather than rely on a software system update always working correctly and billing on that assumption.

    It’s an obvious stuff up as you’ve shown so I don’t understand why the dealer needs to sort out why and how the stuff up occured before they refund you for the incorrect charge. They should refund now and then chase the issue via back office channels. Also providing a voucher for a free map update or free next service would be a nice way to say ‘sorry for the overcharge error’.
     
  12. Philmecrackun

    Philmecrackun Active Member

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    Same thing happen to my update, I had take photos of all versions and number and after stressing to the salesman when I bought the Calais second hand I wanted the maps updated when I picked it up and the highway which had been open for years wasn't on my maps, through this forum I had they were 2016 maps, the dealer did an update when I got it serviced but same as you the numbers were still the same, so they had another go and it did update this time, which is still old and not showing some of the Pacific highway.
     
  13. chrisp

    chrisp Active Member

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    Just to update the forum on this...

    I went back to Holden today after not hearing anything from them. Apparently they had called me and left a message but I hadn’t received any calls nor messages from them.

    Anyway, they have provided a credit for the cost of the GPS map update so I can either use that credit towards the next service or an map update. They offered to refund too, but said it was easier to simply provide a credit.

    I didn’t hear how the GM system managed to provide an update to a MyLink that already had the latest maps - so didn’t need updating - and charge me for it too!

    It was fortunate that I recorded the pre-update version numbers (by the way of photographs) prior to the update. They were quite adamant that the system wouldn’t do the update if it wasn’t needed and that they certainly wouldn’t charge for an update that wasn’t needed (nor done). They were wrong on both accounts. Without photographic evidence I think that I would have been out of pocket for nothing.

    I suggest that everyone should record the version numbers prior to having an update done - and check that the version numbers actually change after the update.
     
  14. panhead

    panhead Well-Known Member

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    Further on to my post on 15 Jan 2019

    I’d had all the updates done to the maps and firmware in my Ute a year or so ago and it was only recently I’d realised I had school zones and railways showing in my points of interest but no speed cameras.

    My rear camera has always had the grid lines that bend as the wheel is turned since the day of delivery.

    I took the Ute to the dealer about a month ago for a check and they confirmed I should have had the cameras with the last updates and they also told me there appeared to be other problems with the software and it was not unusual for the updates not to take properly and they’d do the update again.

    Yesterday I had the updates reinstalled and on the way home I received 2 alerts for school zones which I’d never received before so I'm guessing that must have been a part of the other problems with the software and 2 for speed cameras which were removed from their locations about 5 years ago but the system still thought they were there.

    It’s not easy to check for active speed cameras as there aren’t many in my area but I will hunt one down to confirm it’s working okay and I’ll check the railways tomorrow as there is a crossing close by.

    So far I’m happy with the outcome and without this thread I wouldn’t have known I had a problem.

    So thanks to those who have participated in the discussion.




    .
     
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  15. lmoengnr

    lmoengnr Well-Known Member

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    My Magnum gives alerts for 'some' speed cameras, but nowhere near as many as I get from my VE and E3 with the 2016 'update'...:(
     
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  16. Skylarking

    Skylarking Well-Known Member

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    I hate such rubbish statements spouted by the dealer service department because if it's "not unusual for updates not to take properly", you'd expect any decent organization to modified their work procedures to actually confirm all is well before actually delivering the vehicle to their customer.

    Guess the important part is "any decent organization" o_O

    Holden also has a lot to answer for by not providing a mechanism to actually correlate map data version and POI data version to the a date that the data was compiled (by map data provider - not by Holden massaging it to fit MyLink).

    My Navman can correlate the map and POI data to a year.month while Holden provides a rubbish part number abstractions which is of little to no use to us owners. That's because i've got the latest maps part number available but i have no idea how old the map data actually is (consensus at HCC seems to be around 2 years old it seems).
     
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  17. panhead

    panhead Well-Known Member

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    That doesn't surprise me.




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  18. panhead

    panhead Well-Known Member

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    You're probably very right but not many organisations or companies come out and say they stuffed up when the chances are the customer isn't going to know what's going on to start with.

    I wasn't even smart enough to pick up I had a problem until I was reading this thread and it dawned on me that I couldn't remember getting any camera warnings during my trips to Sydney and when I checked the SatNav menu it didn't show the cameras just schools and railways.

    I'd had the updates done over 12 months earlier before I realised.





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  19. [paradox]

    [paradox] Active Member

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    My car is booked in for scheduled service next month, and i asked about an update today.
    They of course said yes no worries, its $126 let me know if you want to proceed.

    where of course i responded with my car has version x from service bulletin y.

    her response
    so much customer satisfaction
     
    Last edited: Jul 22, 2019
  20. Howdy6.0

    Howdy6.0 New Member

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    Feel ya pain, I paid that for the last up-date and it was 3 years old and still sends me on wild goose chases and round in endless circles, not to mention the 3 year old speed limits, no amount of whinging will get you anywhere. Better off using maps on the iphone.
     

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