dj_lockie
New Member
- Joined
- Jan 8, 2014
- Messages
- 3
- Reaction score
- 0
- Points
- 0
- Location
- Brisbane
- Members Ride
- VF SSV Ute M6
Have lurked around the forum for a little while leading up to the purchase on my first new Holden just prior to Christmas. I picked up a new VF SSV ute on the 18/12. After picking up the car and getting it home that night, I noticed a small cut/scratch in the passenger seat leather. I called the dealer back the morning after to advise them, and took it back a couple of times so that they could look at it/take photos etc.
Long story short, I received a call today to advise that the warranty claim was declined by Holden, as "it must" have happened post-delivery. I wasn't particularly happy on the phone with the dealership, as they took no responsibility for it (hiding behind their pre-delivery checklist) even though the only person to sit in the passenger seat prior to me noticing the scratch/cut was the salesman. The phone call ended pretty unsatisfactorily, with the dealer offering to find someone to see if they could repair it but not making any mention of covering the cost of repair etc. The staff member's attitude wasn't that great either.
I plan on going into the dealer on the weekend to talk face to face and to understand their exact position on it, but if that doesn't end as desired, what's my best option? I called Holden and can load a complaint/case through them, and can also lodge a complaint with Fair Trading from the sounds of it after talking to them - any other suggestions?
Little disappointed in it all - would have thought that Holden would be doing everything they can to promote themselves and retain customers (especially new-to-brand customers) at the moment.
Long story short, I received a call today to advise that the warranty claim was declined by Holden, as "it must" have happened post-delivery. I wasn't particularly happy on the phone with the dealership, as they took no responsibility for it (hiding behind their pre-delivery checklist) even though the only person to sit in the passenger seat prior to me noticing the scratch/cut was the salesman. The phone call ended pretty unsatisfactorily, with the dealer offering to find someone to see if they could repair it but not making any mention of covering the cost of repair etc. The staff member's attitude wasn't that great either.
I plan on going into the dealer on the weekend to talk face to face and to understand their exact position on it, but if that doesn't end as desired, what's my best option? I called Holden and can load a complaint/case through them, and can also lodge a complaint with Fair Trading from the sounds of it after talking to them - any other suggestions?
Little disappointed in it all - would have thought that Holden would be doing everything they can to promote themselves and retain customers (especially new-to-brand customers) at the moment.