Trennaa
Active Member
- Joined
- Sep 13, 2003
- Messages
- 1,609
- Reaction score
- 20
- Points
- 38
- Age
- 37
- Location
- Melbourne, AU
- Members Ride
- Qwerty
I know there's a whole stack of you that don't like telemarketing, but this isn't a debate on telemarketing "do you like them.. post opinions"..
At my work, I have a KPI (Key Performance Indicator) aka Quota to hit as you can expect.. On a particular campaign im on at the moment, it's about 5-6 "sales" per day.
Also my 2IC (Second in charge) leader does "Packs", which he/she listens to the calls made, judges them, and gives them a score out of 34. There's many factors in these scores, clarity of information, understanding, rapport building (getting to know customer, jokes etc).
The other day, maybe Tuesday, I hit my personal record of 11 Sales for the day, and I also hit the highest ever PACK score in a while of 34!
So I reckon thats a pretty good achievement for myself! (commission will be excellent in 3 weeks!)
At my work, I have a KPI (Key Performance Indicator) aka Quota to hit as you can expect.. On a particular campaign im on at the moment, it's about 5-6 "sales" per day.
Also my 2IC (Second in charge) leader does "Packs", which he/she listens to the calls made, judges them, and gives them a score out of 34. There's many factors in these scores, clarity of information, understanding, rapport building (getting to know customer, jokes etc).
The other day, maybe Tuesday, I hit my personal record of 11 Sales for the day, and I also hit the highest ever PACK score in a while of 34!
So I reckon thats a pretty good achievement for myself! (commission will be excellent in 3 weeks!)