thewheeldeal com au
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As an Achilles retailer I am really disappointed in your experience with the product and if you were in Melbourne I'd love for you to come and see me so we could sort it out for you.
Firstly, with regard to tyre warranties, the process is this (regardless of brand):
- Customer must purchase a replacement tyre & pay all service charges associated with that change-over (the warranty is against the product, not the service - unless the service was included in the price of the original tyre)
- The tyre is returned to the manufacturer or distributor for assessment
- If a warranty claim is upheld then the cost of the tyre is refunded to the retailer on a pro-rata basis depending on tread used (<25% used is usually a complete 100% replacement - some brands will refund 100% no matter the tread wear)
- The retailer then refunds the same percentage of the retail price of the tyre back to the customer
With this in mind it seems you had a somewhat different experience. I'm not sure what he tried to charge you but perhaps he didn't explain the warranty process fully - not sure what happened. Sounds like he wasn't very helpful in any-case. There are all sorts of people in this industry who will do all sorts of things to make a buck. Thank god they aren't all like that.
Now, regarding the failure of your tyre, it looks to me to be nothing more than an impact fracture on the inside of the sidewall. This can happen to ANY tyre and believe me I've seen it on everything from Italian made Pirellis, Japanese Toyos, Taiwanese Federals you name it...it happens. If you hit something hard enough (with a 30 profile tyre in particular) then you will pinch the sidewall between the rim and the object and this will split the rubber in the sidewall. This then allows pressurised air to get into the sidewall plies and with movement and heat will eventually lead to a big bubble and then a blow-out. It's not a long shot to suggest that somewhere along the way you've hit something and I can see by the condition of the inside rim on your wheels that's true. We all hit things from time to time, be they potholes, railroads, roadworks etc. It happens. My point is simply that this kind of damage can happen to any tyre regardless of brand.
Anyway, it's not for me to assess the tyre, that's up to the manufacturer or distributor. I'm sorry to hear that you've had a disappointing experience with your tyre service and it's a shame that this frustration has been directed at the product rather than the dealer. We sell 100's of the ATR Sport tyres every month and we have not had a single claim to process for 2 years, and that claim was upheld in full by the distributor.
If you are interested in giving the product another shot or if you like to try something else I'd be happy to help you out - just let me know. With the 245/30R20 size you are going to be limited to budget brands anyway simply because none of the premium brands have a high enough load rating (most are only 90). Your choices are Achilles, Neuton, Altenzo, Nankang, Sonar, Carbon Series...I think that'll be about it.
Let us know how you go... I'm only a phone call away if you want to discuss.
Firstly, with regard to tyre warranties, the process is this (regardless of brand):
- Customer must purchase a replacement tyre & pay all service charges associated with that change-over (the warranty is against the product, not the service - unless the service was included in the price of the original tyre)
- The tyre is returned to the manufacturer or distributor for assessment
- If a warranty claim is upheld then the cost of the tyre is refunded to the retailer on a pro-rata basis depending on tread used (<25% used is usually a complete 100% replacement - some brands will refund 100% no matter the tread wear)
- The retailer then refunds the same percentage of the retail price of the tyre back to the customer
With this in mind it seems you had a somewhat different experience. I'm not sure what he tried to charge you but perhaps he didn't explain the warranty process fully - not sure what happened. Sounds like he wasn't very helpful in any-case. There are all sorts of people in this industry who will do all sorts of things to make a buck. Thank god they aren't all like that.
Now, regarding the failure of your tyre, it looks to me to be nothing more than an impact fracture on the inside of the sidewall. This can happen to ANY tyre and believe me I've seen it on everything from Italian made Pirellis, Japanese Toyos, Taiwanese Federals you name it...it happens. If you hit something hard enough (with a 30 profile tyre in particular) then you will pinch the sidewall between the rim and the object and this will split the rubber in the sidewall. This then allows pressurised air to get into the sidewall plies and with movement and heat will eventually lead to a big bubble and then a blow-out. It's not a long shot to suggest that somewhere along the way you've hit something and I can see by the condition of the inside rim on your wheels that's true. We all hit things from time to time, be they potholes, railroads, roadworks etc. It happens. My point is simply that this kind of damage can happen to any tyre regardless of brand.
Anyway, it's not for me to assess the tyre, that's up to the manufacturer or distributor. I'm sorry to hear that you've had a disappointing experience with your tyre service and it's a shame that this frustration has been directed at the product rather than the dealer. We sell 100's of the ATR Sport tyres every month and we have not had a single claim to process for 2 years, and that claim was upheld in full by the distributor.
If you are interested in giving the product another shot or if you like to try something else I'd be happy to help you out - just let me know. With the 245/30R20 size you are going to be limited to budget brands anyway simply because none of the premium brands have a high enough load rating (most are only 90). Your choices are Achilles, Neuton, Altenzo, Nankang, Sonar, Carbon Series...I think that'll be about it.
Let us know how you go... I'm only a phone call away if you want to discuss.
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