GM.com - Warning of what to expect now under ACL Warranty now Holden is gone.

[J_D 2.0]

Thanks Ron, coming from one who has gone through the experience, this gives me a bit more confidence


Yeah, I meant all parts in general considering GM has left our shores. I guess there will always be after-market parts but at what quality?
Perhaps better than original, or not.

Well there will be some parts that won’t be available at all aftermarket though. If the volume isn’t there it’s not going to be made. Having looked through plenty of aftermarket parts for my car I’ve not found an aftermarket sunroof switch for example.

Presumably it will be the same scenario with all the other sunroof parts as there weren’t that many Commodores with a sunroof to provide the volume for the parts to be made aftermarket.

 

[berlina411]

Well there will be some parts that won’t be available at all aftermarket though. If the volume isn’t there it’s not going to be made. Having looked through plenty of aftermarket parts for my car I’ve not found an aftermarket sunroof switch for example

This is exactly what concerns me. Common parts maybe won't be so hard to find but uncommon items are another story.

 

[vc commodore]

Thanks Ron, coming from one who has gone through the experience, this gives me a bit more confidence


Yeah, I meant all parts in general considering GM has left our shores. I guess there will always be after-market parts but at what quality?
Perhaps better than original, or not.

Aftermarket have rarely been better than OEM....Been like that for decades

 

[vc commodore]

Yeah, I meant all parts in general considering GM has left our shores. I guess there will always be after-market parts but at what quality?
Perhaps better than original, or not.

GM leaving our shores has zippo to do with part availability.....Part availability has been an issue for decades...You see, after a certain period of time, car manufacturers stop producing parts for particular models.....Been like that since the motor car was invented.....From that the aftermarket really kicks in.....Then you have the old school way of building the network of like minded friends up, so when it comes to finding parts, you can make phone calls and find them...

The reason the panic is setting in, is because you have the internet...People don't stop and think....They hear one thing and automatically go into panic mode and totally forget about the other side of it all

 

[VCoz]

I love my car but my battle has just begun ... Holden Customer 'Care' stonewalled, then closed the Holden Dealer's claim for a new engine (more to that but not here at this time). HCC effectively said my case is closed so take it to the Courts if I want to subpoena their technical reports. Queensland has recently passed Lemon Laws. As no likely new or equivalent low Km VF2 LS3 Calais Wagons are a likely alternative to my well looked after Slipstream Blue Calais, I will soon seek a full refund under Australian Consumer Law together with compensation for this abuse by GM.com - GM Australia. I don't need this but to warn others have posted a simple explanatory video (Link below = 3 minutes duration) and propose to create a more complex Part 2 video on 'where GMH Warranty stands today' once legal processes develop.
How can GM survive in Australia under whatever name if this is the way they honor Warranty claims resulting allegedly from manufacturing flaws or problems they are accountable under Warranty to fix or replace.

For those that will ask - 38,000Km traveled (90,000Km service due 'now' (dealer said to hold off on service when seeking a new engine)) - always been serviced by Holden Dealerships on time and with 5W30 Dexos approved oils, run mostly on 98 fuel and I drive it easy (car has had a good life and i expected to keep it for a long time). The Dealer wanted to put in a new long engine - Holden have my videos and the Dealers when kept overnight - 'technical' said all is normal. The Dealer is allegedly an LS3 expert and the people I have contacted admit they are not technical - I suggested to a '2 level up HCC supervisor' then they shouldn't make technical claims if they don't know what they are talking about.

GM Holden's Statement 26 April 2021 (below)
My reply

this morning:
Dear GM.com – GM Holden,

To Whom It May Concern

Holden Customer Care’s response to the engine issue (email received today, attachment dated 26 April 2021), is understood by my wife and I to be GM.com/GM Holden’s final position on this matter – if this is not the case, please advise me otherwise urgently.

GM.com/GM Holden’s decision 23 April 2021, as understood, violates our rights under Australian Consumer Law and will prove further detrimental to my LS3 engine.

Following discussions on Friday with HCC, at the first opportunity being the morning Saturday 24 April 8.30am I attempted to get an urgent service on my vehicle (as suggested by HCC but previously delayed by recommendation of Barton Holden due to the pending engine claim). The first available time given to me and arranged is 6 May 2021 (I assume that meets the 16 May requirement in your email and Warranty guidelines).

As my wife and I own only one vehicle we have to date following awareness of its engine problems limited its use where possible – your latest decision gives us no choice but to resume driving it (though still reluctantly), as we believe running the engine will compound the damage being caused by the likely problem/s within its LS3 engine.

From HCC recordings, including of Friday’s discussion with HCC’s supervisor Nadia, you would be aware matters not in your summary attachment below were raised in the hope of resolving this matter quickly.

One of my requests was to be put in contact with Mr Brett Page General Manager - Aftersales Engineering & Service Operations at Holden and/or with his personal assistant – please advise if that will be complied with?

 

[mpower]

it's just the process, if you have a real issue just keep plugging on.

 

[Forg]

It might suck now, but you'll get an outcome in your favour in the end.

A mate's Focus RS engine started making lovely grinding noises outta nowhere, Ford wanted to have nothing with replacing the engine (it was about a year old), and this mate of mine went to some sort of forensic-problem-deconstruction person who said the big-end failure was due to oil starvation. Meanwhile my mate managed to get hold of some dealer documents saying they'd used the wrong oil (the near-identical engine in the turbo Mustang uses slightly different-weight oil & they'd used that).
Anyhoo, end-result is that either Ford or the dealership are paying for the 3rd-party engine-rebuilder to do the rebuild, after getting I think Small Claims involved.

 

[Skylarking]

@VCos, I wouldn’t worry too much about getting an urgent service. Holden provide a window where scheduled service can be delayed without loosing warranty. It’s specified in the either the owners service book or owners manual... It think that delay window is 90 days or 3000kms whichever occurs first. I’ll check later and provide where the statement is.

After all, cars can’t be so fragile that a missed service by a couple of months or a few thousand kms will be so catastrophic that the product must looses manufacturers warranty because of such high expected failures as a result... That’s just ludicrous and HCC know this...

I’ve have a letter from HCC authorising a further service delay, past their 90 day windows, due to COVID concerns. They were happy to accomodate. So for them to be bringing up service due dates within the letter, without reference to any delay window, is simply a bully tactic, pricks that they are...

I wouldn’t worry so much about getting access to HCC records and decision processes. I’d get some legal clarity on how to proceed with a letter of demand and later follow up with a QCAT claim.

My demand would be that within two weeks from receipt of the letter, Holden engineering physically must inspect,in person and in your presence, the engine to make an assessment whether the noise is acceptable in a modern engine. Failing an inspection, acceptance of the defect and full engine replacement, you’ll take the matter up via QCAT.

First step is in understanding how to make a letter of demand is Office of Fair Trading and/or a lawyer, then QCAT... somewhere in the mix will be a need for independent expects to testify on your behalf (which may require them to strip down the engine and inspect)... A lawyer that specialises in consumer/contract issues is always helpful.

 

[stooge]

That letter is almost carbon copy of the one the used to successfully avoid engine replacements in countless colorados.
They must have it on a macro.

 

[Skylarking]

Well I've had a read of my Service and Warranty Booklet and on page 3 it specifies the warranty starts from the day of first registration and runs for a period of 3 years or 100,000kms, whichever occurs first

But I have a 7 year factory warranty specified in the sales contract That's just poor documentation caused by a lack of desire for accuracy and/or a desire for cost reduction by not printing an updated Service and Warranty Booklet to correctly reflect the varied factory warranties as offered to purchasers by Holden at various points in time

The Service and Warranty Booklet states on page 9 that service due date starts at 9 months or 15,000kms (whichever occurs first) from taking delivery and thereafter every 9 months or 15,000kms (whichever occurs first). The booklet also goes on to state on page 9 that the vehicle'soperating conditions will determine the service interval and that your Holden dealer will be able to determine the appropriate service requirements for your operting conditions.

Really? I've never been questionsed by a dealer as to my vehicles operating conditions

Then it continues on page 11 to say that if you drive your vehicle outside normal conditions as defined within the maintenance schedule (notes in the schedual tables) you need to conduct additional services And it goes on to then say If you consider that further servicing may be requiredd, consult your dealer

Hahaha, seems Holden is placing an each way bet on the dealer and owner ... Holden at its best

Probably the most anoying thing is on page 4 where warranty exclused "misuse" which in your context is defined as "operation of the vehicle after the defect is know"... Holden says there is no defect and the dealer says their is a defect which puts you in a difficult spot. In the letter of demand you could state that you belive the vehcile has a defect but that Holdens state it's normal so you'll continue to drive under duress caused by Holdens inaction and out of necessity. )again lawyer should word this better)...

Now this is where Holden are a bunch of slimy dogfuckers... Holden's website had a section on "know your cost servicing" which had detailes and terms and conditions which i now can't find. All the meat and potatoes has been wiped from Holden's websie and now you only have some fulff...

FYI, the terms and conditions use to statethe following where the presumption is tat if you missed a nominated period the warranty became void. This interpretation was confirmed to me by HCC and the dealer... Bits related to scheduled service and nominated period in red text...

Holden Complete Care - Know Your Cost Servicing - Terms & Conditions
1. GENERAL
These terms and conditions, including Frequently Asked Questions, (Terms & Conditions) govern the Holden Know Your Cost Servicing Program (Program). Holden may amend the Program and these Terms & Conditions at any time, from time to time, without notice. Such changes will become effective immediately on publication unless stated otherwise.
2. KNOW YOUR COST SERVICING PROGRAM

1. • PREMIUM CAPPED SERVICE
   Under the Program, Eligible Vehicles first registered on or after 1 January 2018 are entitled to receive a Premium Capped Service for the first 7 Scheduled Services from an authorised Holden Dealer for a price not more than the published Service Price for each Scheduled Service. The first 7 Scheduled Service price will not change from the first published price except for future models.
   
   • PREMIUM SERVICE
   For all vehicles first registered on or after 1 January 2018 and from the 8th Scheduled Service onwards, up to a maximum time limit of 10 years or 210,000km (10 years or 120,000km for vehicles sold with a 12mth/12,000km service interval), Customers may request a quote request for a Premium Service. The quote request is accessed through the Know Your Cost Servicing online calculator through Holden's website at www.holden.com.au. The quoted price remains valid for 30 days. Holden Dealers are required to perform the quoted service for a price not more than the amount quoted within this period. It is the Customer?s responsibility to select the correct first registration year/model year and vehicle configuration to ensure the quote is valid for their specification vehicle. Alternatively, Customers may contact their Holden Dealer for a quote.
   For Service Prices from and including the 8th Scheduled Service onwards, Holden may, at any time, update pricing from time to time without notice. These changes will become effective immediately on publication unless stated otherwise.
   
   • ESSENTIAL SERVICE
   Alternatively, Customers may choose to have an Essential Service (as described below) performed on their vehicle. See section 4E for a detailed explanation of what is included in an Essential Service.

3. DURATION OF PROGRAM

The Program commences on 1 January 2018.
4. FREQUENTLY ASKED QUESTIONS
A. When is a Holden Vehicle eligible to participate in the Holden Know Your Cost Servicing Program?
A Holden Vehicle which is an Eligible Vehicle can participate in the Program at any time from the first kilometre travelled by the Eligible Vehicle, provided that at the time it participates in the Program, it is registered with an Australian State or Territory road transport authority on or before the Program end date.
B. What is an Eligible Vehicle?
An "Eligible Vehicle" is:

1. a Holden Vehicle, registered on or after 1 January 2018 and before the Program end date, or
2. an Excluded Vehicles.

A vehicle is an "Excluded Vehicle" if it:

1. is not registered with an Australian State or Territory road transport authority at the relevant time it proposes to participate in the Program;
2. a vehicle which was first registered as a government vehicle*;
3. a vehicle which was first registered as a rental vehicle.

*Government and rental vehicle Customers must contact their Holden Dealer to obtain their relevant service quote for the first 7 Scheduled Services. For Customers who have purchased their vehicle second hand, we recommend that you contact your local Holden Dealer to determine whether the vehicle was first registered as a Government or Rental vehicle
C. Is the Service Price the same for every model of Eligible Vehicle?
The Service Price for each model of Eligible Vehicle is calculated in accordance with the specific service schedule for that vehicle model (which may vary from model to model) and the model year. Furthermore, the Service Price for each model may vary from service interval to service interval.

Individual parts and vehicle systems are affected differently, depending on the distance travelled, time in use and driving conditions. For some Scheduled Services, additional parts may need to be inspected and/or replaced and a longer period of time may be spent by Holden's factory-trained technicians completing the relevant Scheduled Service.
D. What is the Price for each Scheduled Service?
The Price for each Scheduled Service will be provided to the Customer when the Customer makes a request for a quote for a Scheduled Service for an Eligible Vehicle (Quote Request).
The Quote Request is to be made online through Holden's website at www.holden.com.au.
The returned quote for the requested Scheduled Service will detail the Price for the Scheduled Service. The quote also lists which Scheduled Service items are performed by the Dealer during the service. The quote is valid for 30 days from the original date of request.

Government and rental vehicle Customers must contact their Holden Dealer to obtain a capped price service quote.

In addition, Holden may publish a list of prices for Scheduled Services at www.holden.com.au or elsewhere from time to time. Holden may change the published or Program prices from time to time and without notice. For the avoidance of doubt, within the first 7 subsidised service period, any such price changes will not apply retrospectively to Eligible Vehicles purchased prior to the price change being implemented. Price changes will only apply to future vehicles purchased on or after the date the price change comes into effect.
E. What services are covered under the Holden Know Your Cost Servicing Program?
For all Eligible Vehicles, the Scheduled Services covered under the Program are all service items listed in the "standard service schedule for normal operating conditions" for each Eligible Vehicle, as specified in the Service and Warranty Booklet for that Eligible Vehicle, including parts, labour, fluids and any applicable workshop charges.

An additional Service covered under the Program is a basic maintenance service only (Essential Services):

1. engine oil replacement;
2. oil filter replacement;
3. vehicle health check; and
4. tyre rotation (if required).

An Essential Service differs from the full service schedule. Holden Dealers will not stamp the scheduled service completion coupon in the Service Warranty booklet when only an Essential Service has been performed. They will however, record the details of the service in the "additional service requirements or coupon" section of the booklet. An Essential Service is intended to be used in the event of vehicle being 'in between' scheduled service intervals, in preparation of a trip etc. For an older model Holden vehicle, an Essential Service is a regular basic maintenance service. A Vehicle Health Check may reveal additional maintenance or other service related items are required to ensure the vehicle is operating as designed, efficiently or safely. Any additional service items required will be discussed with the Customer prior to any additional work being performed. These additional items will be at the Customers expense.
Holden Dealers will use genuine Holden parts for all relevant Scheduled Services, except where genuine Holden parts are no longer available.
F. What services are not covered under the Holden Know Your Cost Servicing Program?
Additional service or maintenance items which are not Scheduled Services are not covered under the Program.
These excluded items, include (but are not limited to):

1. items which require additional servicing depending on the operating conditions as detailed in the Service and Warranty Booklet for that vehicle;
2. normal wear and tear items requiring periodic maintenance (e.g. fuses, brake pads, wiper blades, batteries, tyres, wheel alignment adjustments);
3. air conditioner pollen filter;
4. any servicing required as a result of the fitment of non-genuine Holden parts or accessories;
5. additional fluids and additives not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible Vehicle;
6. accident damage to any chassis, body or driveline components;
7. adjustments not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible vehicle; and
8. additional maintenance and repairs recommended by the Customer's Holden Dealer to suit individual driving characteristics.

If any additional service or maintenance work is required that is not covered by the Program, the authorised Holden Dealer will discuss any additional costs with the Customer prior to performing any such additional work.
G. Where can a Scheduled Service under the Know Your Cost Servicing Program be carried out?
To receive the benefit of the Service Price, Customers must have the Scheduled Service performed at an authorised Holden Dealer.
H. When can a Scheduled Service be carried out?
To receive the benefit of the Price under the Program for any Scheduled Service, Customers must ensure that that Scheduled Service is performed by the Service Due Date or before the odometer of the Eligible Vehicle passes the Service Kilometre Limit, whichever occurs earlier (Nominated Period).
It is the Customer's responsibility to ensure that the Scheduled Service is performed within the Nominated Period.
If the Customer has missed a Scheduled Service in a particular Nominated Period, the Price will no longer be available for the Scheduled Service in that Nominated Period. However, the Price for the next Scheduled Service in the next Nominated Period will become available.
It is important to note that if a Customer misses a Scheduled Service, additional work may be identified at the next Scheduled Service in the next Nominated Period which is not included in the Price of that next Scheduled Service. Authorised Holden Dealers will obtain Customer's consent for any additional costs prior to performing any additional service or maintenance work.
The entitlements under the Program cannot be transferred to any other vehicle. The Program entitlements remain with the Eligible Vehicle for the duration of the Program.
However, Program entitlements can be transferred between subsequent owners of the same Eligible Vehicle.

For clarity, in the Terms & Conditions a reference to Scheduled Service means maintenance and service items listed in the "standard service schedule for normal operating conditions" set out in the Service and Warranty Booklet for an eligible vehicle.

Service Due Date means, in relation to a Nominated Period, the date as follows:

1. For eligible vehicles with a 9 Month / 15,000km service interval 90 days after the date specified in the Service Warranty booklet for that eligible vehicle; or where no Service Warranty booklet is available, 12 months from the last scheduled service date
2. For eligible vehicles with a 12 Month / 12,000km service interval 90 days after the date specified in the Service Warranty booklet for that eligible vehicle; or where no Service Warranty booklet is available, 15 months from the last scheduled service date

Service Kilometre Limit means, in relation to a Nominated Period, the kilometre reading which is:

1. For eligible vehicles with a 9 Month / 15,000km service interval specified in the log book contained in the Service and Warranty Booklet for that eligible vehicle plus 3,000 kilometres; or
   where no Service and Warranty Booklet is available, within 12,000 kilometres from the last service date
2. For eligible vehicles with a 12 Month / 12,000km service interval specified in the log book contained in the Service and Warranty Booklet for that eligible vehicle plus 3,000 kilometres; or
   where no Service and Warranty Booklet is available, within 15,000 kilometres from the last service date

Holden Complete Care - Lifetime Capped Price Servicing - Terms & Conditions
1. GENERAL
These terms and conditions, including Frequently Asked Questions, (Terms & Conditions) govern the Holden Lifetime Capped Price Servicing Program (Program). Holden may amend the Program and these Terms & Conditions at any time, from time to time, without notice. Such changes will become effective immediately on publication unless stated otherwise.
2. LIFETIME CAPPED PRICE SERVICING PROGRAM
Under the Program, Eligible Vehicles purchased before 31 December 2017 are entitled to receive the Scheduled Services from an authorised Holden dealer for a price not more than the Capped Price for that Scheduled Service.
3. DURATION OF PROGRAM
The Program commenced on 1 March 2015, and will end on 31 December 2017.
4. FREQUENTLY ASKED QUESTIONS
A. When is a Holden Vehicle eligible to participate in the Holden Lifetime Capped Price Servicing Program?
A Holden Vehicle which is an Eligible Vehicle is eligible to participate in the Program at any time from the first kilometre travelled by the Eligible Vehicle, provided that at the time it participates in the Program, it is registered with an Australian State or Territory road transport authority on or before the Program end date.
B. What is an Eligible Vehicle?
An "Eligible Vehicle" is:

1. a Holden Vehicle; or
2. any other vehicle which is published on Holden's website as being an "Eligible Vehicle" for the purpose of this Program,

other than Excluded Vehicles.
A vehicle is an "Excluded Vehicle" if it:

1. is not registered with an Australian State or Territory road transport authority at the relevant time it proposes to participate in the Program;
2. a vehicle which was first registered as a government vehicle*;
3. a vehicle which was first registered as a rental vehicle*; or
4. is a Holden Vehicle which Holden has determined is an "Excluded Vehicle".

*Government and rental vehicle customers must contact their Holden Dealer to obtain their relevant capped price service quote. For customers who have purchased their vehicle second hand, we recommend that you contact your local Holden Dealer to determine whether the vehicle was first registered as a Government or Rental vehicle.
C. Is the Capped Price the same for every model of Eligible Vehicle?
The Capped Price for each model of Eligible Vehicle is calculated in accordance with the specific service schedule for that vehicle model (which varies from model to model) and the model year. Furthermore, the Capped Price for each model may vary from service interval to service interval.

Individual parts and vehicle systems are affected differently, depending on the distance travelled, time in use and driving conditions. For some Scheduled Services, additional parts may need to be inspected and/or replaced and a longer period of time may be spent by Holden's factory-trained technicians completing the relevant Scheduled Service.
D. What is the Capped Price for each Scheduled Service?
The Capped Price for each Scheduled Service will be provided to the customer when the customer makes a request for a quote for a Scheduled Service for an Eligible Vehicle (Quote Request).
The Quote Request is to be made online through Holden's website at www.holden.com.au. The quote for Scheduled Services received in response to the Quote Request will detail the Capped Price for the Scheduled Service requested in the Quote Request (Quote).

Government and rental vehicle customers must contact their Holden Dealer to obtain a capped price service quote.

In addition, Holden may publish a list of prices for Scheduled Services at www.holden.com.au or elsewhere from time to time. Holden may change the published or Program prices from time to time and without notice. For the avoidance of doubt, any such price changes will not apply retrospectively to Eligible Vehicles purchased prior to the price change being implemented and will only apply to future vehicle purchases on and after the date the price change comes into effect.
E. What services are covered under the Holden Lifetime Capped Price Servicing Program?
For Recent Model Holden Vehicles, the Scheduled Services covered under the Program are all service items listed in the "standard service schedule for normal operating conditions" for each Eligible Vehicle, as specified in the Service and Warranty Booklet for that Eligible Vehicle, including parts, labour, fluids and any applicable workshop charges.

For Older Model Holden Vehicles, the Scheduled Services covered under the Program are the following maintenance and service items only (Essential Services):

1. engine oil;
2. oil filter; and
3. vehicle health check.

Holden will use genuine Holden parts for all relevant Scheduled Services, except where genuine Holden parts are no longer available.
F. What services are not covered under the Holden Lifetime Capped Price Servicing Program?
Additional service or maintenance items which are not Scheduled Services and are not covered under the Program:
For Recent Model Holden Vehicles, include (but are not limited to):

1. items which require additional servicing depending on the operating conditions as detailed in the Service and Warranty Booklet for that vehicle;
2. normal wear and tear items requiring periodic maintenance (e.g. fuses, brake pads, wiper blades, batteries, tyres, wheel alignment adjustments);
3. air conditioner pollen filter;
4. any servicing required as a result of the fitment of non-genuine Holden parts or accessories;
5. additional fluids and additives not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible Vehicle;
6. accident damage to any body, chassis or driveline components;
7. adjustments not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible vehicle; and
8. additional maintenance and repairs recommended by the customer's Holden Dealer to suit individual driving characteristics.

For Older Model Holden Vehicles, include (but are not limited to):

1. any maintenance or service items not listed as an Essential Service item; and
2. additional maintenance and repairs recommended by the customer's Holden Dealer to suit individual driving characteristics.

If any additional service or maintenance work is required that is not covered by the Program, the authorised Holden dealer will discuss any additional costs with the customer prior to performing any such additional work.
G. Where can a Scheduled Service under the Lifetime Capped Price Servicing Program be carried out?
To receive the benefit of the Capped Price, customers must have the Scheduled Service performed at an authorised Holden dealer.
H. When can a Scheduled Service be carried out?
To receive the benefit of the Capped Price under the Program for any Scheduled Service, customers must ensure that that Scheduled Service is performed by the Service Due Date or before the odometer of the Eligible Vehicle passes the Service Kilometre Limit, whichever occurs earlier (Nominated Period).
It is the customer's responsibility to ensure that the Scheduled Service is performed within the Nominated Period.
If the customer has missed a Scheduled Service in a particular Nominated Period, the Capped Price will no longer be available for the Scheduled Service in that Nominated Period. However, the Capped Price for the next Scheduled Service in the next Nominated Period will become available.
It is important to note that if a customer misses a Scheduled Service, additional work may be identified at the next Scheduled Service in the next Nominated Period which is not included in the Capped Price of that next Scheduled Service. Authorised Holden dealers will obtain customer's consent for any additional costs prior to performing any additional service or maintenance work.
The entitlements under the Program cannot be transferred to any other vehicle. The Program entitlements remain with the Eligible Vehicle for the duration of the Program.
However, Program entitlements can be transferred between subsequent owners of the same Eligible Vehicle.

5. DEFINITIONS
In these Terms and Conditions:
Capped Price means the maximum price for a specified Scheduled Service, as set out in the Quote.
Eligible Vehicles has the meaning given in paragraph 4B of these Terms & Conditions.
Essential Services has the meaning given in paragraph 4E of these Terms & Conditions.
Excluded Vehicles has the meaning given in paragraph 4B of these Terms & Conditions.
Holden means General Motors Australia NSC Limited (ACN 006 893 232).
Holden Vehicle means a passenger, SUV or commercial vehicle which is:

1. manufactured by Holden in Australia; or
2. imported by Holden for sale in Australia,

each under the "Holden" brand.
Nominated Period has the meaning given in paragraph 4H of these Terms & Conditions.
Older Model Holden Vehicle means any Holden Vehicle manufactured prior to 1 January 2000, other than an Excluded Vehicle.
Quote has the meaning given in paragraph 4D of these Terms & Conditions.
Quote Request has the meaning given in paragraph 4D of these Terms & Conditions.
Recent Model Holden Vehicle means any Holden Vehicle manufactured on or after 1 January 2000, other than an Excluded Vehicle.
Scheduled Services means:

1. in respect of Older Model Holden Vehicles, the Essential Services; and
2. in respect of Recent Model Holden Vehicles, all maintenance and service items listed in the "standard service schedule for normal operating conditions" set out in the Service and Warranty Booklet for that Recent Model Holden Vehicle.

Service Due Date means, in relation to a Nominated Period, the date which is no later than 90 days after:

1. the service due date specified in the log book contained in the Service and Warranty Booklet for that Eligible Vehicle; or
2. where no Service and Warranty Booklet is available (including for Older Model Holden Vehicles), 12 months from the last service date.

Service Kilometre Limit means, in relation to a Nominated Period, the kilometre reading:

1. specified in the log book contained in the Service and Warranty Booklet for that Eligible Vehicle plus 3,000 kilometres; or
2. where no Service and Warranty Booklet is available (including for Older Model Holden Vehicles) within 13,000 kilometres from the last service date.

© GM Holden Ltd 2021. All rights reserved.