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What insurance company was this if you don't mind me asking all good if not..Some months ago my Daughter had her almost new Yaris run into the rear of. She is insured as was the other driver.
She has an excess of $750? or thereabout. Because was was NOT at fault in anyway as you are, she paid no excess and a hire vehicle was arranged by her insurer at no charge and going onto the other parties bill.
She has no hire car clause with her insurance, but was entitle to one being 100% in the right as you are I assume.
Good luck with the outcome. A rotten thing to happen.
What insurance company was this if you don't mind me asking all good if not..
NRMA must have changed their attitude in the last few years.My Daughter is with NRMA.
NRMA must have changed their attitude in the last few years.
I used my daughters car ( insured with NRMA ) to take her kids shopping, and watched as an incompetent 4WD driver reversed into the rear of her car. I had to stand irately in front of their car to stop them driving off. Anyhow got all the required details, rang the NRMA, and made arrangements to take it to their assessment depot.
Their assessment...no claim could be made by her because, in their opinion, the damage did not exceed her $750 excess......forget other peoples fault and all that, they were not even interested in chasing the “at fault” driver on her behalf.
An independant assessor quoted in excess of $1500 damage.
After heated arguments at the local NRMA office, phone calls, emails, and policy quoting, I finally got a win, the area manager decided to make an “ex-gratia, one off” payment.
Before others say that this is all incorrect, and I must have misunderstood something, this is a true story, and I have still have all the relevant paperwork.
P.S. in about 2001, NRMA refused to insure my 4.2L Auto Monaro LS because it was a "high performance sports car"
Just got some news, not a write off. Will only take a week to fix. Its only cosmetic damage apart from the exhaust.
He said that its not as bad as it looks and is quiet simple to fix.
So good news