Why you need choice of repairer insurance policy

[Fu Manchu]

I recently bought a genuine Holden ute pre-painted hard lid in Red Hot (Sting Red) and the paint didn't match the body colour, the hard lid had a brownish tint. To my surprise under Holden parts warranty, they agreed the colour was mismatched and they (Holden) sent me to a supposedly excellent panel shop with a PPG paint system to repaint the hard lid and remedy the colour mismatch. I use an awesome panel shop who are a manufacture approved repairers for a luxury car brand, but I had to use the panel shop being a parts warranty job that Holden chose.

Here's the job from this "excellent" panel shop who didn't remedy the colour mismatch, they mismatched the colour more than in was originally and made it worse. Instead of having a brownish tint, they repainted it a custom orange! This is what happens when your car ends up at a substandard repairer who can't match paint and do the job properly.

View attachment 219808

Here's a close up, awesome job!! Imagine this mob doing an insurance job on the front guard, they'd be blending their "custom orange" down to the taillight, across the bonnet and ruin your car. Alternatively, I should have just taken it to my panel shop and paid them $1000 to fix it.

View attachment 219809

Right. Back on topic OP.

my neighbour is a spray painter by trade. His family business recently closed down after decades of car repairs and spray painting in Perth. A sad day that one.
He was PPG trained too. He just took one look at this and laughed. He said, “LOL, you know what they’ve done there. They haven’t mixed colour into the base coat. You have to do a red pigment through the base coat on that. The paints are too thin to do otherwise. It’s not like the old days. They’ve got the PPG colour mix right. They’ve laid it down on the wrong base coat. Take it back. No good spray painter would do that”

 

[Fu Manchu]

*And no, they did not do the repairs on my VE. They were too busy at the time. They specialised in BMWs mostly.

 

[lmoengnr]

Well all have been qualified professionals. However when those skills and standards are not met, there’s no recourse for the consumer without going to extraordinary effort, research and cost to get something done how it should be.

You do know that a liter of fuel has the energy equivalent of 4 sticks of gelignite?

 

[mpower]

I recently bought a genuine Holden ute pre-painted hard lid in Red Hot (Sting Red) and the paint didn't match the body colour, the hard lid had a brownish tint. To my surprise under Holden parts warranty, they agreed the colour was mismatched and they (Holden) sent me to a supposedly excellent panel shop with a PPG paint system to repaint the hard lid and remedy the colour mismatch. I use an awesome panel shop who are a manufacture approved repairers for a luxury car brand, but I had to use the panel shop being a parts warranty job that Holden chose.

Here's the job from this "excellent" panel shop who didn't remedy the colour mismatch, they mismatched the colour more than in was originally and made it worse. Instead of having a brownish tint, they repainted it a custom orange! This is what happens when your car ends up at a substandard repairer who can't match paint and do the job properly.

View attachment 219808

Here's a close up, awesome job!! Imagine this mob doing an insurance job on the front guard, they'd be blending their "custom orange" down to the taillight, across the bonnet and ruin your car. Alternatively, I should have just taken it to my panel shop and paid them $1000 to fix it.

View attachment 219809

what will hurt these ding dongs is complaining to Holden who pay these goons to do this work.

That's where you need to go.

 

[RevNev]

what will hurt these ding dongs is complaining to Holden who pay these goons to do this work.

That's where you need to go.

I was sceptical about a hard lid pre-painted in QLD without the car present matching anyway and I intended to take it to my panel shop and pay to get it repainted. It's just that I asked spare parts if they'd supplied many mismatched hard lids and they said it happens sometimes and they'd fix it under parts warranty. I gave that a go and it failed, so they gave me some money towards paying my panel shop to fix it. I don't know if Holden paid the panel shop who stuffed it up but they weren't happy with job they did.

 

[vc commodore]

I was sceptical about a hard lid pre-painted in QLD without the car present matching anyway and I intended to take it to my panel shop and pay to get it repainted. It's just that I asked spare parts if they'd supplied many mismatched hard lids and they said it happens sometimes and they'd fix it under parts warranty. I gave that a go and it failed, so they gave me some money towards paying my panel shop to fix it. I don't know if Holden paid the panel shop who stuffed it up but they weren't happy with job they did.

Was your car there when they painted the hardlid for them to actually colour match it?

 

[RevNev]

Was your car there when they painted the hardlid for them to actually colour match it?

Yes, they had it for a week. The match wasn't perfect but it was better than the original in bright sunlight when I picked the car up, but it was at the servo under lights later that night it looked as if it came off an orange ute and hadn't been painted red yet.

Even a Duplicolor spray can matches better where I plated the tow bar escutcheon to fill the hole in the bumper.

 

[Rikls2]

The excuse was colour drift on plastic claiming if they'd painted steel the match would be perfect, so it's the plastic's fault. But they couldn't answer how the "plastic" mirror caps match and the "plastic" sail plane behind the turret. The painter had a PPG colour chip that appeared to match but obviously the blend he mixed up didn't.

Here's the mirror cap against it and looks like a match.

View attachment 219811

Ive just painted my vx at xmas in f143 hot sting red come up awesome did alot of work on bumpers wich are plastic an no diferent between the plastic bumpers an the body their are a couple of diferent shades of that red too

 

[mpower]

Ive just painted my vx at xmas in f143 hot sting red come up awesome did alot of work on bumpers wich are plastic an no diferent between the plastic bumpers an the body their are a couple of diferent shades of that red too

while supposedly difficult to match red (most blame fade/plastic) it's not impossible panel shops are too used to black/grey/white cars these days which require almost zero effort to match. They always blame something for colour mismatches and it's just not true, i had my Monaro's red bar repainted and it came up a perfect match to the surrounding panels - a fiberglass bonnet (which is obviously an aftermarket painted panel and steel guards). So this is factory paint, repainted bonnet and now a bumper repainted a couple years ago.

 

[Fu Manchu]

Yes, they had it for a week. The match wasn't perfect but it was better than the original in bright sunlight when I picked the car up, but it was at the servo under lights later that night it looked as if it came off an orange ute and hadn't been painted red yet.

Even a Duplicolor spray can matches better where I plated the tow bar escutcheon to fill the hole in the bumper.View attachment 219866

As mentioned previously, the colour is correct. Where it fails is they did not use a red pigment in the base coat before it went on.