He’s very passionate, and can’t imagine he’d dismiss anybody looking into his products. Some people don’t like dealing with online messages when selling; myself included.
For example, when selling a car or a bike on gumtree/Facebook etc, people that message are far less likely to make a purchase. People that pick up the phone to make a call are the buyers almost 100% of the time. It’s incredibly difficult dealing with the time wasters. I’ve knocked back shifts at work before to stay home for people to inspect items I’ve had for sale, only for them to not show up. No message or call to let me know either. I’ll never do that again.
Some sellers prefer a more personalised approach too (I.e. phone call) and is a more effective/efficient way to determine customer needs. Facebook and their messaging system has been incredibly detrimental to online selling due to the ease and convenience of the marketplace messaging system. Nobody takes buying seriously anymore.