I have used the S O E ON MY VY SS RECENTLY and have used the usb provided on my laptop which is using windows 10 . which is best to use , usb or the disc ? I bought the cable and software off you back in 2017 . a week ago , when I was doing scan for engine I would press the STOP on the SOE screen , then go into transmission but then get a pop up on the screen saying to close the current operation even after pressing STOP. my scantool just does not seem to be functioning like the demo video on your website . I don't really know whether the scantool or software is faulty or what , or is it possible that the installation on my laptop is wrong , can you offer any advice . thanks from Barry Russ .