I was a westnet customer for near 3 years until friday.
When I first signed up it was excellent customer service, they had an office in Morwell Vic (bout an hour from me), speeds were really good and constant. I.e I could do up to 60 kb/s on peak, and would hit 65 kb/s off peak. Had even downloading of 14/14 and the peak times were suited, from 7am - 7pm, and 7pm - 7am.
Over the time, they started changing things, our plan went up 10 bux, the peak times changed from 7am-12am, 12am-7am, and changed our downloads to 10gb on peak, and 15 off peak. There local office got removed and everything had to be dealt with the WA offices (possibly India). When they signed up with iinet is when I really started noticing dramatic changes, was struggling to get 50kb/s on peak, and NEVER got a connection over 10kb/s off peak. I got abused by customer service and they could hardly speak english let alone deal with a computer problem. When there was a problem with the exchange, they made me do a 3 hour fault diagnosis my end, which I didnt mind, they then said to go get the modem tested and ring back, so go and do that, get the ok on the modem ring back and they recon they have to do the fault diagnosis again because the first one wasnt recorded. I had assignments to hand in, I didnt have time and I some how had to find access to the net. They finally said ok we will send someone out, but it will be 2 weeks before someone can come out. I asked about dialup which was written in our contract stating that if the internet was down for what ever reason we would get free dialup, no they wanted us to pay. Anyways after 2 days of there bull**** I rang back and firmly asked to speak to the manager/supervisor, within 10 minutes of argueing and threatening with the communications onbudsman I had free dial up and a bloke out the next day to take a look. The bloke came round changed all my modem settings before saying it was at the exchange (which was diagnosed in the first 10 minutes of the first call mind you). He rang back that day and said it was all fixed, but still not working, I had to manually reconfigure the modem from what he changed.
They also state if you choose to leave you can keep your email accounts for upto 3 months, not the case, you have to pay 11.99 a month to keep the email accounts.
I would NEVER recommend them to anyone again.
There vault is pathetic and 3fl would never work for me, again no assistance just left to work it out for myself.
