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Are you FaceBook Clair? Post it on their FB page, and see what they do.
Oh way ahead of you. I did that and got a wishy washy apology and advice to use the live chat lol.
Also, how come you didn't hire a project manager?
I actually had Internode book the work on my behalf initially however I lost the plot and intervened when things went tits up. It started when they (Helstra) rang me to confirm the work needed and clarify I would have someone on site. In hindsight I should have directed them back to Internode. I have since handed control of this work back to Internode.
Next time you talk to them say that your losing income because you have to take days off to wait for them, and they dont show up.
I would, but I doubt it would work.